CP4525 Toner collection unit issue

[Vicky]

Hi guys,

 

I have a HP CP4525 printer that is telling me I need to replace the toner collection unit, upon opening the printer and removing the unit, it quite clearly isn't full, I've emptied the unit and cleaned it using a toner cloth, popped the unit back in and closed the printer, however its still saying the unit is full, initially this caused the printer to stop printing, but as a work around to get the printer back in action, I've accessed the AT VERY LOW menu from the manage supplies menu and selected continue.

 

I'm thinking it could be that a sensor needs locating and cleaning, or that there is a way to reset a page count that affects when the printer tells you that the unit needs replacing, if anyone has any ideas I would greatly appreciate it

 

 

thanks in advance for any help

 

 

Vicky Tofield

I.T Technician for the Sir Christopher Hatton Academy, Wellingborough

[fiza]

Have you tried a cold reset?

[woodham]

if you mean the plastic bottle that collects old toner

you can take it out

wash it out using nothing more than water (having first emptied the content into a sutible container ) dry it and refit it needs to let light shine through it to show it's empty

[Vicky]

took Woodhams advice and the printer is now back in action