Home internet issues...

[Devontechie]

@stevehill06 I didnt realise sky now let you use your own kit, when did that happen? It used to be a TOS violation which in theory could get you booted of bb.

@ZeroHour I've been using my own router for almost a year now. I got given the user details via an online chat with Sky (I got copy of it if any problems!) My broadband has been so much better since I've been using a Belkin router and not their rebrandes router.

[Little-Miss]

Need to check if they started the DLM. We currently have nothing at all, apart from 10 mins here or there.

 

They wont send me out another router, i have now been passed onto some customer support team who deal with Openreach and to wait for 75 hours. Basically don't call us, we'll call you.

 

Oh and the 75 hours doesn't start until Today....

[john]

When I joined Sky in May for Internet they were very clear you had to use the Sky router provided or else your in breach of the agreement but I do know people that do put any old router on and you can get your details out of it easy with a backup of the settings which can be integrated easily.

[ZeroHour]

Need to check if they started the DLM. We currently have nothing at all, apart from 10 mins here or there.

 

They wont send me out another router, i have now been passed onto some customer support team who deal with Openreach and to wait for 75 hours. Basically don't call us, we'll call you.

 

Oh and the 75 hours doesn't start until Today....

 

If you log into https://my.sky.com/mysky/myaccount/mybroadband/ it should be listed under "Your Connection Details" it should say "Testing on your broadband connection began on 12/12/2013 and will be completed within 10 days. " for example. After sky say they are turning DLM on it can take up to 72 hours to activate and show on the mysky section.

 

Are they actually sending an engineer round as that does seem like overkill?

BT Openreach != BT the isp

 

@newpersn your line noise margin is on the low side which means your net could freeze/drop out at times. Ideally you want 6-7db noise margin but the exchange should automatically slow your sync if you drop out too much.

Throughput wise test using iso's and a multipart downloader, EVERY broadband tester gives poor ratings generally and the best way it to see how much throughput you can get over 10 minutes. If your connection is stable but dog slow you could be on an overloaded exchange like I was, it was basically poor net for 6+ months until sky fixed the issue sadly.

[Little-Miss]

Yep, they are doing the test....would've been nice to know that on the 10th cus i've been happily rebooting it the entire time!!

 

I'm supposed to hear from the today....they may be hearing from the fella if not....

[CESIL]

@newpersn the likelyhood is your homehub is wearing out. Homehub 2s have been particularly bad at this. It was the reason I ditched BT and went to sky. Since then I havent had a single issue.

 

Also, look at BT infinity for your area. The fibre is apparently much better than Virgins in terms of reliability.

At the risk of sounding like a Virgin fanboy...how can it be any more reliable?

 

The last time* I lost broadband was during the summer when road contractors in Portsmouth chopped through the cables...hardly Virgin's fault and it was back in action within 48 hours...

 

Oh and even BT's estimate of the speed I could get with Infinity is lower than the solid 60Mbps I get from Virgin.

 

[EDIT] *and only

[mac_shinobi]

At the risk of sounding like a Virgin fanboy...how can it be any more reliable?

 

The last time* I lost broadband was during the summer when road contractors in Portsmouth chopped through the cables...hardly Virgin's fault and it was back in action within 48 hours...

 

Oh and even BT's estimate of the speed I could get with Infinity is lower than the solid 60Mbps I get from Virgin.

 

[EDIT] *and only

 

Ive had all sorts of issues with virgin media with there speed throttling, traffic shaping / management to being over subscribed in our area and not being advised of this until after you've signed on the dotted line so to speak an the response from the engineers on numerous occasions was something to the effect of oh look speedtest.net shows 60mbps but then you try and do video streaming ie youtube / catchup tv etc and the videos were repeatedly buffering and they just left it as is and couldn't fix the issues. We were on the XXL Package for all of it and am not being funny but we were paying £70 a month for tv, broadband and phone and customer service was something to be desired oh and the super hubs regardless of version was far from super!!

 

With sky now and ADSL2+ and the connection although slower has been rock solid and consistent and not had issues video streaming etc and customer service has been spot on and cheaper than VM in comparison. Can't get bt infinity in our area so can't comment on that

[Little-Miss]

We're stuffed re: Virgin because no fiber optic was run in this estate. What madness is that‽ It was only built over 6 years ago, say. I'm in Birmingham not the middle of nowhere!

 

Anyway, after been told to wait I chased them, with Mani giving me his promise it would be sorted in 24 hours (oh how

I laughed). I set the fella on them this evening.

 

According to them, there's no issue with my router, and no issue at the exchange. So there's an engineer coming out Monday morning.

 

So what exactly are they going to test now? The connection between us on the box on the road?

 

I'm guessing if it's an internet issue they won't touch it and then we have to get the landlord involved. Maybe this'll make the fella consider moving out...

[newpersn]

Funny enough. Sky tired telling me it my laptop. Once I said I was an it technician he change his script

 

Wanted me to try

Wire

Wireless

And our phones.

Changed wireless channel.

 

Since we had the case logged they changed the master socket. Check the house and box in the road (and the telephone pole)

 

Our issues was when it was peak time. Our speed dropped from 14meg down to 1-2meg.

[newpersn]

Dunno if it's improved now

[ZeroHour]

43 hours connected is pretty good but that noise margin is still quite low so it could drop out. Sky always claimed it was line not exchange until 3 months passed then suddenly it was the exchange overloaded but they then claimed that the exchange wouldnt cause my symptoms but magically it went away at the same time as they fixed the exchange.

[Little-Miss]

I've gone from intermittent, to no internet at all.

 

We're sending them our 3G bills as the lady suggested. It's killing me now though.