Mr_Jiminy Posted December 11, 2013 Posted December 11, 2013 Does anyone know the response turnaround for a Service Request through Office 365? I had to log a SR in relation to account corruption with a users SkyDrive area.
Edu-IT Posted December 11, 2013 Posted December 11, 2013 Depends on impact. If it is an issue affecting a service to the point it can't be used, I've had replies and calls in minutes about those.
jamesbmarshall Posted December 12, 2013 Posted December 12, 2013 Does anyone know the response turnaround for a Service Request through Office 365? Support 1
AndiMarv Posted December 12, 2013 Posted December 12, 2013 Even with some low priority things I've mostly had callbacks within an hour - the support boys are great and remote session in to solve problems quickly!
Mr_Jiminy Posted December 14, 2013 Author Posted December 14, 2013 Thanks James, referred to your link, called TS and got problem sorted with 24 hours.
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