Sheridan Posted October 11, 2013 Posted October 11, 2013 Brand new laptop, fresh install of Windows 7 (actually 3rd or 4th fresh install!) and once everything is installed, joined to the domain the laptop boots up and stays at 'Please wait', and thats it. After much testing the only way it will boot, is in safe mode with the network cable out. I searched around and found a MS KB about the WMI, but the hotfix didn't do anything. I've also seen comments about the NLA service but disabling that made no difference either. I'm about to punch through the screen! As if 'please wait' is of any bloody help in telling you why your laptop will never boot again! This is the first time in my IT life where I about to simply give up, and put Windows XP back on.
fairm010 Posted October 11, 2013 Posted October 11, 2013 You say you've joined it to the domain... I know you've probably tried this but is it sticking on a script or an MSI install? Matt
Sheridan Posted October 11, 2013 Author Posted October 11, 2013 It hangs even with the network cable out - it will only boot into safe mode with the network cable out. I can't even get to see what point its hanging as verbose logging doesn't show anything!
Meldrew Posted October 11, 2013 Posted October 11, 2013 We had this last year. To help sort what was happening, we changed a setting in a GPO: Computer Configuration | Administrative Templates | System | "Verbose vs normal status messages". Change state to "Enabled" You'll then get more detailed messages than please wait and have a better chance of diagnosing the issue. For us I think it was deploying a printer or something that was actually the issue. We've left this GPO in place as its very useful generally. Meldrew
Sheridan Posted October 11, 2013 Author Posted October 11, 2013 Yeah we tried that - but it still says Please wait so its not getting very far! I've made sure no scripts or packages are pending, and with the cable out it should skip past with an error anyway. The odd thing is if I reinstall and add Office etc,it will be fine for a few reboots, then this. I've reinstalled a few times but can't be bothered anymore as it obviously won't fix anything.
themightymrp Posted October 11, 2013 Posted October 11, 2013 You say its a laptop, is it by chance defaulting to WiFi when you unplug the cable? And therefore still trying to run something? Is this the only laptop of that particular model you've got or is it one of many working ones?
Sheridan Posted October 11, 2013 Author Posted October 11, 2013 I've got the wifi disabled to make sure - and unfortunately it is only the one of its kind here at the moment! I might go for Window 8.1 when thats available! May as well give it a go
themightymrp Posted October 11, 2013 Posted October 11, 2013 Im waiting for 8.1 myself before I upgrade my office PC Need to get my head around 8 really. Could it be a network card driver? I've had a few issues in the past when installing laptops via MDT and it has picked a sub-optimal version of a driver - especially if its an Atheros card!
mac_shinobi Posted October 11, 2013 Posted October 11, 2013 What network card driver has it got installed ( one from the laptop manufacturers website or the network card manufacturers website ) ? I presume the AV is not mucking up the network card driver / filter etc Any errors in the event viewer relating to anything trying to install or run or apply when it is booting ?
Sheridan Posted October 11, 2013 Author Posted October 11, 2013 Well disabling just about everything through msconfig got it to boot. And stick at the 'preparing to configure windows' stage. Time to go to the pub I think. 1
themightymrp Posted October 11, 2013 Posted October 11, 2013 Time to go to the pub I think. Amen to that! 1
mac_shinobi Posted October 11, 2013 Posted October 11, 2013 Curious - what stuff did you need to disable via msconfig to get it to boot etc
Cache Posted October 11, 2013 Posted October 11, 2013 I think I had this occur on 2 PC's after installing SSD drives. The fix (which I found on here but can't remember where now) was in Safemode was to run the following command to reset the TCP/IP stack: netsh winsock reset Reboot and the machine booted up correctly straight away. Only happend after installing the SSD drives and happened no matter how many times I reran the deployment. (and only on 2 machines out of 60 so far)
mac_shinobi Posted October 11, 2013 Posted October 11, 2013 I think I had this occur on 2 PC's after installing SSD drives. The fix (which I found on here but can't remember where now) was in Safemode was to run the following command to reset the TCP/IP stack: netsh winsock reset Reboot and the machine booted up correctly straight away. Only happend after installing the SSD drives and happened no matter how many times I reran the deployment. (and only on 2 machines out of 60 so far) That resets winsock not the tcp/ip stack Netsh int ip reset c:\logs\logfile.txt Resets the tcp/ip stack
Cache Posted October 12, 2013 Posted October 12, 2013 Sorry, reset winsock then (was in a rush to get to the pub).
MatthewL Posted October 12, 2013 Posted October 12, 2013 Create an OU prevent inheritance on it and put computer account in it. One by one apply the GPO's to it rebooting in between moving and which one affects it.
Sheridan Posted October 14, 2013 Author Posted October 14, 2013 Its not group policies by the look of it - its in the Computers OU (no policies) and it stuck again It seems to be either a) the wlan driver or b) Sophos that is causing it to hang. Based on past experience my money is on sophos causing the problem. 1
themightymrp Posted October 14, 2013 Posted October 14, 2013 Well you can disable the Sophos services from safe mode and reboot to test that one. I'm airing more with the driver though
mac_shinobi Posted October 14, 2013 Posted October 14, 2013 Well you can disable the Sophos services from safe mode and reboot to test that one. I'm airing more with the driver though Plus one to that - I am guessing its the NIC Filter Driver or something along those lines as other AV Vendors have managed to bork this when they try to include firewalls etc into there filter drivers etc ? ( at least that is what I think it may be or related to )
Sheridan Posted October 14, 2013 Author Posted October 14, 2013 (edited) Nope, it does seem to be sophos. Went back and installed all NIC drivers - boots up fine. Installed sophos and next boot its stuck at Please Wait again! That's 10.3, might try 10.2 and see if its the same. Edit: Its definitely sophos! Put 10.2 on and bang - its offline. When its stuck at please wait you can't ping or remotely manage the laptop! I would contact sophos, but they'll just request some logs and forget about it. Edited October 14, 2013 by Sheridan
chazzy2501 Posted October 14, 2013 Posted October 14, 2013 what does the netsetup.log say? sysroot\debug
Sheridan Posted October 14, 2013 Author Posted October 14, 2013 what does the netsetup.log say? sysroot\debug Nothing much in there - no errors and connecting to AD servers all ok As soon as sophos is off the thing works fine.
chazzy2501 Posted October 14, 2013 Posted October 14, 2013 Installing the clean windows do you mean a windows install or a custom image? if the first are you activating the firewall? if not you could mmc the event log from another PC. Are you using SP1? 32/64?
mac_shinobi Posted October 14, 2013 Posted October 14, 2013 Time to move AV Providers or book a support call with them that you will most likely need to keep chasing them for or about ?
Sheridan Posted October 14, 2013 Author Posted October 14, 2013 (edited) Its had both a clean install from DVD, and also our stock Windows 7 image (both 64bit) The end result is the same - all is fine until Sophos is installed. Then after the reboot its frozen. Even if scanning is disabled before rebooting! Edited October 14, 2013 by Sheridan
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