[sims] SOLUS 3 Agents Issue

[RogerCorrigan]

Hi All,

 

Have run SOLUS 3 with administrative rights, tried to install the agent on the SIMS server (The server is also a SIMS Workstation) and it says Install Failed "Access denied to the remote machine". Have checked multiple times that the username and pass were correct. What do i do?

[Sylv3r]

Have you tried for argument sake to add the domain prior to the username:

 

MYNETWORK\admin

 

I know I do it every time I roll out the agents, but I can't remember whether it's just habit or it doesn't work without it.

 

Is the firewall running on the server also?

[sparkeh]

I have to use domain\username else I get that error

[RogerCorrigan]

Have you tried for argument sake to add the domain prior to the username:

 

MYNETWORK\admin

 

I know I do it every time I roll out the agents, but I can't remember whether it's just habit or it doesn't work without it.

 

Is the firewall running on the server also?

 

Our SIMS server isn't connected to a domain. I used the Server's name instead and... it's not working. God, I'm gonna go home in a minute.

[RogerCorrigan]

Wait, wait. Does the SOLUS 3 server have an agent aswell?

[Rawns]

Our SIMS server isn't connected to a domain. I used the Server's name instead and... it's not working. God, I'm gonna go home in a minute.

 

You have to install the agent manually on any devices not on a domain. Once online in SOLUS3, add it to a channel and when prompted for credentials, use a full local admin account on the target machine in the format of COMPUTERNAME\username.

 

Wait, wait. Does the SOLUS 3 server have an agent aswell?

 

Yes it does. It needs to be able to self upgrade so has an agent on it.

Edited October 10, 2013 by Rawns

[RogerCorrigan]

You have to install the agent manually on any devices not on a domain. Once online in SOLUS3, add it to a channel and when prompted for credentials, use a full local admin account on the target machine in the format of COMPUTERNAME\username.

 

 

 

Yes it does. It needs to be able to self upgrade so has an agent on it.

Is there an installer I can open manually somewhere?

[Rawns]

SOLUS3 UI | System Settings. Click the 'Export Agent Installer' button. On the workstation, run the batch file that has been crated.