Little-Miss Posted June 6, 2013 Posted June 6, 2013 *sigh* So i ordered my bike online. 2 reasons, i really liked the bike and because they offered finance. I ordered it on the 22nd of May so it would arrive for the half term. I got told it would be with me in the week because of the Bank Holiday etc and that i would be contacted when it's due. Awesome. So i wait. I hear nothing so i contact them again. "Oh there's been a delay with the supplier. We're really sorry, it'll be next week now". Hmph...ok, i wait a little longer, nothing, so i contact them again (i am only emailing at the moment) and hear nothing. So i Tweet my frustration and get a phone call. "Really sorry, bike should've been with us today but it hasn't turned up, we're open to 6pm or it'll be in the morning". I also eventually get an email back saying "i can see you rang us blah blah" so i replied "no i didn't ring you, i got frustrated at your lack of contact and tweet. You rang me. Am i going to see this bike by the end of the week?". I've just had a message on my voice mail "Sorry, supplier has rang up, Bike wont be with you till next week". I'm so frustrated i don't know what to do. Do i just be patience and wait or do i tell them to stick it, but then i've got the whole finance agreement. I understand that they can't control their supplier but their lack of communication and what also feels like they're not too bothered. According to their site orders take from 2-7 days. Grr! *cries with frustration*
Michael Posted June 6, 2013 Posted June 6, 2013 It'll be worth it, have a little patience Let me guess, is it purple?
Little-Miss Posted June 6, 2013 Author Posted June 6, 2013 really? Am i over reacting? Probably... NOO!!! It's BLACK!! haha
Michael Posted June 6, 2013 Posted June 6, 2013 You shock me, surprised it's not purple! Problem is, if you go somewhere else you may/may not have the same problems!
featured_spectre Posted June 6, 2013 Posted June 6, 2013 Who was it with? Do they have another store which has the bike in stock nearby?
broc Posted June 6, 2013 Posted June 6, 2013 Ask them to compensate you for the delay & put a smile on your face ... how about free accessories, free delivery (if you had to pay), a free service, some gift vouchers......
Little-Miss Posted June 6, 2013 Author Posted June 6, 2013 Ah, i dunno. Sometimes i'd rather have something other than purple . It's from Tredz.co.uk. I bought the bike I posted a few weeks ago (although people thought the front suspension was pointless, I still liked it). Mongoose Crossway 150 Womens 2013 I think it's probably the lack of care and contact that may be frustrating me more maybe....
X-13 Posted June 6, 2013 Posted June 6, 2013 Ah, i dunno. Sometimes i'd rather have something other than purple . BLASPHEMY! 1
sonofsanta Posted June 6, 2013 Posted June 6, 2013 Kick up a fuss with a lengthy email to the customer services department. Such angry missives have, in the past, earnt me anything from refunded delivery, £100 worth of vouchers* to a £500-ish garden swing for £300 with free accessories**. As an added bonus, venting with a sesquipadalian righteousness is really, really satisfying and will make you feel much better. I wrote a glorious complaint to o2 recently, though all that got me was a month's free rental. It was good, though. I might post it. *B&Q really fouling up a bathroom install - seriously - two separate people both measured the dimensons of the room wrong. Differently. TAPE MEASURES ARE NOT HARD. And delivering a toilet with the pipe the wrong side. And running out of tiles on at least two occasions, leaving the room half done for a fortnight whilst they shipped stock into the country again. **Garden company taking payment for a swing, then discovering it was out of stock, then not telling me nor sending me a refund. Only found out when I rang up and asked about where the swing was. So they sold me a higher model at the price I'd already paid.
Little-Miss Posted June 7, 2013 Author Posted June 7, 2013 It's getting to that point. If i felt like they were bothered it wouldnt be so bad... Also: I learnt a new word today
laserblazer Posted June 7, 2013 Posted June 7, 2013 Have you looked here Tredz reviews | Customer reviews of Tredz Seems like slow delivery is a feature of their service. I would imagine that they keep no stock at all, so your are in the hands of their supplier! If you really want the bike, then you can only wait. If not, cancel the order.
sonofsanta Posted June 7, 2013 Posted June 7, 2013 Also: I learnt a new word today [ATTACH=CONFIG]18553[/ATTACH] Fun fact: the latin name for fear of long words is "sesquipedalophobia" (I say "fun"...)
Domino Posted June 7, 2013 Posted June 7, 2013 NOO!!! It's BLACK!! haha well, I have heard once you've gone black... 2
Little-Miss Posted June 7, 2013 Author Posted June 7, 2013 (edited) hahaha!! I bought it to go with my outfits.....which are mainly black. I've remember that my Goth like tendencies don't work too well in this weather.... Edited June 7, 2013 by Little-Miss 1
john Posted June 7, 2013 Posted June 7, 2013 hahaha!! I bought it to go with my outfits.....which are mainly black. I've remember that my Goth like tendencies don't work too well in this weather.... Yeh my black car with black leather interior in this nice weather.... Oh wait I use a DLR and Train to get to work now lol it was hot the other week
Little-Miss Posted June 10, 2013 Author Posted June 10, 2013 (edited) Just thought i'd add to my ongoing saga... Last week, i got to such a point of frustration that i was going to cancel the order...so i contacted the finance company. Within half an hour i'd recieved an email from them telling me that there was an issue with the supplier, it wasn't just me with the issue but Tredz apologised to me and the finance company for the delay and that i would have my bike on Wednesday. Things were starting to look up. I've just had a phone call: Tredz: Okay, your bike will be with you Wednesday but we have to send it to the billing address because its a finance thing. It'll be Wednesday 8am - 6pm. M: Oh, can i choose a time? T: No, we can't control it. They wont ring or anything to say it's there. Me: But i'm at work.. T: Yeah, there's nothing we can do about that. Maybe they can leave it with a neighbour... M: Will they climb stairs? Cus i live in a flat. They cant just leave it outside, that's why it was going to the delivery address i chose. T: Oh, well....i don't know. M: Do they do weekends? T: No they don't do weekends.... M: Brilliant, they has been a nightmare from the start T: Yeah *laughs* M: Well, i don't have much choice do I... Oh and a note to guy on the phone, put it down before you start to laugh...even if it wasn't at me (which i doubt), it's still not nice... I've learnt some serious lessons from this.. Was really excited but this has put such a dampener on it all.... Edited June 10, 2013 by Little-Miss
plexer Posted June 10, 2013 Posted June 10, 2013 Hopefully if they can't deliver it they'll take it to the depo and then if you get the bus to the depo you can ride the bike home? Ben
Little-Miss Posted June 10, 2013 Author Posted June 10, 2013 That's true, I suppose it depends where the depo is though. I'm not a confident enough rider to be going miles just yet....
Hefferzzzz Posted June 10, 2013 Posted June 10, 2013 Hopefully if they can't deliver it they'll take it to the depo and then if you get the bus to the depo you can ride the bike home? Ben It might be in a box and will need a certain amount of assembly. Now there is an idea, collect it from the depot and proceed to unwrap and assemble at the collection desk...(although as its not really the couriers fault this might be a bit harsh)
Little-Miss Posted June 10, 2013 Author Posted June 10, 2013 Thankfully its "assembled and safety checked*" before its put on the van. I just need to put Pedals on.... *Unsurprisingly i find little comfort in this...
mossj88 Posted June 10, 2013 Posted June 10, 2013 (edited) Thankfully its "assembled and safety checked*" before its put on the van. I just need to put Pedals on.... *Unsurprisingly i find little comfort in this... Are you sure many places assemble the bikes then partially disassemble parts like peddles and handlebars so it fits in a bike box... In fact just found this link: How to build your new bike from Tredz - Tredz Cycling Blog What I'd do is cancel the order and then buy a used bike, you get much more for your money and will end up enjoying cycling much more because of it. Edit: Just read that you already knew this... nvm Edited June 10, 2013 by mossj88
plexer Posted June 10, 2013 Posted June 10, 2013 Well it's not exactly rocket science to use and allen key or spanned to turn the handlebars or attach pedals I'm sure she could cope with that. Ben 1
mossj88 Posted June 10, 2013 Posted June 10, 2013 Well it's not exactly rocket science to use and allen key or spanned to turn the handlebars or attach pedals I'm sure she could cope with that. Ben My mistake ^_^ Still I wouldn't want to be doing that in a sorting office on a hot day.
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