dsgoody Posted June 5, 2013 Posted June 5, 2013 Hello, We use SCCM 2012 SP1 to image all of our machines (Dell OptiPlex 755's, 760's, 380's, 390's and 3010's). We have previously used SCCM 2007 SP3 and 2012 RTM with no issues at all but it seems the change to WinPE 4 in SP1 is upsetting our Dell OptiPlex 380's (all the other machines work fine). The WIM image loads via PXE perfectly, but once it's loaded the keyboard and mouse refuse to work. Historically, we have only integrated Network and Storage drivers into our WinPE images however to try and get around this problem I decided to integrate all of the Intel USB drives too - but no luck. I've tried booting from a Windows 8 CD and that seems to work fine - so either I've got some driver related issue going on or it's unique to SCCM. Any ideas on things to try? Anybody had this issue? Dave.
listen2blacksabbath Posted June 5, 2013 Posted June 5, 2013 tried updating the bios on the dell machines?
dsgoody Posted June 5, 2013 Author Posted June 5, 2013 tried updating the bios on the dell machines? Yes, along with changing the keyboard and mouse it's one of the first things I've tried. The machines that are having the issues are running the latest A07 BIOS. We also have some with the older A06 BIOS, still with the same issue.
listen2blacksabbath Posted June 5, 2013 Posted June 5, 2013 any settings in the bios with regard legacy usb. maybe a play around with that will help?
dsgoody Posted June 5, 2013 Author Posted June 5, 2013 Unfortunately not, the only settings for the USB controller turns it on, off or disables USB boot support. It's really odd as older machines work fine and newer machines work fine - it's just this one type of machine that has an issue.
ings0c Posted June 11, 2013 Posted June 11, 2013 Unfortunately not, the only settings for the USB controller turns it on, off or disables USB boot support. It's really odd as older machines work fine and newer machines work fine - it's just this one type of machine that has an issue. Did you ever manage to resolve this? Having the same problem :/
dsgoody Posted June 11, 2013 Author Posted June 11, 2013 No, we are still working on it at the minute. I've been looking around the web high and low - but nobody else seems to have the issue. Glad it's not just us.
MWeiler Posted January 29, 2014 Posted January 29, 2014 Hello, we have the same issue on a Acer Veriton L480G. Updated to the newest BIOS, nothing changed. Once WinPE is up, the LEDs on the mouse and keyboard are turned off and reconnecting also doesn't work. Anyone found a solution yet? Thanks in advance!!
dsgoody Posted January 29, 2014 Author Posted January 29, 2014 Our workaround in the end was to create a collection specifically for deploying to the Dell 380's and then deploy the task sequence to that collection and make it required therefor no task sequence selection is required and the machine just starts imaging. This does mean you have to remove your password as well. Not an issue for us as we only drop machines into our deployment collections when they need re-imaging. Dave.
MWeiler Posted January 29, 2014 Posted January 29, 2014 @GeekyPete: Thanks, neither mouse nor keyboard work. In this stage in Windows PE I have no option to check other USB devices, but I guess they won't work either because both mouse and keyboard seem to have no power (LEDs off). @dsgoody: thanks, unfortunately we don't have a separate deployment network at our customer's location... Did anyone try to integrate additional USB drivers into the boot image?
dsgoody Posted January 29, 2014 Author Posted January 29, 2014 I don't mean a separate network - just some separate collections in SCCM. I managed to integrate the Intel USB drivers from the INF Update package on the Intel website but that didn't resolve the issue for us.
Sam_Brown Posted February 3, 2014 Posted February 3, 2014 I had this exact issue. It was down to the fact the standard MS USB drivers didn't work and were too new and I had to force it to use older drivers instead. Literally made a TS specifically for this DELL computer which only allowed the older USB drivers to be installed and worked a treat. When I'm in tomorrow I'll take a butchers.
mkirda Posted February 11, 2014 Posted February 11, 2014 Hi Sam. Would you mind sharing how you solved this? Regards. Mike Kirda
Sam_Brown Posted February 12, 2014 Posted February 12, 2014 In the task sequence under the "Apply Device Drivers" section I told it to "limit driver matching to only consider drivers in selected categories". I then selected a driver category I'd created that only contained the drivers needed for that particular computer including the USB ones that worked!
SYNACK Posted February 12, 2014 Posted February 12, 2014 Had this problem the other day with a HP prodesk 600 g1 pulled the Intel drivers from PE and all was well again.
mkirda Posted February 13, 2014 Posted February 13, 2014 Thanks for responding. I just wanted a confirmation though... I have this issue with WinPE5 booting, SCCM is set to prompt for password before imaging (we are paranoid...). In some cases, the keyboards will not work. It isn't consistent by model - we might image five of the same model and one will do it consistently. The only way we've found is to plug in an old Mac keyboard. This fix of pointing to the older Intel driver... This is in the WinPE boot image you are referring to? Regards. Mike Kirda
Arrietty Posted February 28, 2014 Posted February 28, 2014 I have the same issue with SCCM 2012. Just wanted to create a standalone media incase we have an issue with network ever and have found the bootup media won't allow keyboard to work with DELL 960s or 755. I will look for a MAC keyboard but we have tried all sorts of other Windows keyboards. TIA
Arrietty Posted March 7, 2014 Posted March 7, 2014 Hi I have the same issue with WinPE for some older DELL Optiplex models - as soon as SCCM media boots up into WinPE and we have to type in the password before starting the Task Sequence, the keyboard light goes out and then we can do nothing. I have tried adding USB drives to the boot image, that didn't help unless they weren't the right USB keyboard drivers. We need to be able to bootup using standalone media for those standalone workstations which are not able to get onto network. After tearing my hair out for a few days, I did find a newer USB MAC keyboard worked! I am using this keyboard for the time being but a bit of a nuisance so we need to find a long term solution.
jasonlawrence Posted June 10, 2014 Posted June 10, 2014 We are having keyboard issue now with our pxe boot x86 boot wim, it is acting like the standard usb keyboard input drivers are missing or turned off. It is happening on a broad range of desktop computers that are using older usb 2.0 usb ports. The ports are all function because I am able to plug a ps2 keyboard into some of the desktops and when we plug usb drive into the desktops the usb drive is visible on the desktops so the usb port are working but when a keyboard or a mouse is plugged in it does nothing I read in a earlier post that removal of an intel driver fixed the problems, any more info on which intel driver was removed would be helpful as we have been adding few usb host controllers thinking it was a usb controller driver.
beggenbe Posted July 1, 2014 Posted July 1, 2014 Also experiencing this problem with Dell Optiplex 745s and 755s. Also would love if someone could expand on the process of pulling the Intel drivers from PE? I think I got lost at that point. Thanks!
SYNACK Posted July 1, 2014 Posted July 1, 2014 In MDT I just set a filter to not include any extra drivers in the distribution share then regenerated the boot.wim, renamed it to something else and added it back into WDS as a different image that could be used to boot those. Not sure about how to do it with MDT but probably along the lines of using DSIM to mount the boot wim offline and pull the intel USB3 drivers by inf name which is somewhat more involved. There is probably an easier way but I don't generally deal with SCCM.
lemminguk Posted October 28, 2015 Posted October 28, 2015 Sorry to bump an old thread but I came across the same issue and this thread was the first match on a google search. Following the info here I was able to fix it by identifying and removing the driver for the USB Controller from the boot image. In my case the problem was an Intel N10/ICH7 Family USB Host Controller driver in a Viglen Omnino 4 PC. There was no full description of the fix so I thought I would add one: I booted up a working machine and found the name of the driver it was using in Windows. Then I went on to SCCM -> Software Library -> Operating Systems -> Boot Images Right click the boot image you are using and properties it. Go to the drivers tab and select the offending driver in the list and press the red X in the top corner. Once that's done it will ask you to update the boot image on distribution points. Say yes to this and wait for it to distribute. After that the WinPE should be working fine. Hope that helps anyone who discovers this the way I did. Thanks to the guys posting before for helping me out. 1
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