Office 365 email account for spiceworks helpdesk

[scholes99]

I have recently moved over to office 365. I am trying to change the settings on my Spiceworks account so that emails come through to the helpdesk.

 

I keep getting errors as it seems Spiceworks doesn't support SMTP via a proxy. Has anyone had this issue or do they know of a work around? I would ideally like to keep the same email account that we used before we migrated.

[dezt]

@scholes99 did you ever sort this out, I've got the same problem, I did follow this link but it didn't, kept getting the same error.

 

Configuring Spiceworks to Send with an Office 365 Account - Spiceworks

[nadeem]

I may be missing a trick here - but can you not set up Spiceworks to use the O365 account as an Exchange account instead?

[Modey]

I don't think that works Nadeem, as the standing advice from Spiceworks is to use SMTP to send and IMAP to receive. That's the way I use it with O365, but I don't have a proxy, so it works fine.

 

Guys, you could set up an email relay on IIS which should be able to get through your proxy ok?

[dezt]

@Modey Cheers for that, i'll take a look at it.

[scholes99]

Sorry for the late reply. Our LEA opened the port on their firewall for me, after weeks of arguments