CC4 - RMMC: Type of computer: Unknown

[NumberSix]

Hello,

 

I've just rebuilt a laptop and now in RMMC it's showing under general tab as:

 

Type of computer: Unknown

 

Any way to change this as it's a laptop and I've never had this problem before when rebuilding a machine.

 

It's also saying: Some items are disabled because your selection includes a server.

 

 

Thanks,

 

ns

[X-13]

I've just rebuilt a laptop and now in RMMC it's showing under general tab as:

 

Type of computer: Unknown

 

It either hasn't finished building, or it didn't build properly.

 

I've had this a few times when the RM gubbins has crashed part way during the build.

[NumberSix]

Ok, thanks for that - I couldn't see anything running in tasks for this laptop - I'll wait a while longer and if nothing is happening I'll rebuild.

 

Thanks,

 

ns

[Edu-IT]

This can happen if the machine doesn't leave the 'build area' on CC4 networks. I think it is easily fixed, just can't recall the exact instructions. RM Support will be able to help if you have a case open? Worth checking before you do a rebuild unless you are happy to rebuild.

[andyturpie]

It's happened here only once or twice. We have had workstations build as a tablet here because we rebuilt a PC with a graphics tablet left in the USB socket lol.

[NumberSix]

Thanks all - it seems to have changed its type now to a laptop but I still can't see anything running against it under tasks in progress - so will leave it for a while and then check it's in a usable state. Our CC4 network seems to have a few gremlins at the moment.

[X-13]

but I still can't see anything running against it under tasks in progress

 

Make sure "view tasks for all users" is checked. [or whatever it's called... CBA to check.]

 

The build process runs as "system".

[andyturpie]

Might be worthwhile restarting the RM services, I have an available .bat file that I can send you if you need it. If there are still gremlins, then I would say postgres needs a good hoovering from RM.

[Doodadotdit]

I am having exactly the same problem. I have three devices classed as 'Unknown' in RMMC and when I try to do a rebuild it fails stating 'Type not found' at the package installation stage. I have tried using RM Smart Client, but this also fails. It appears to be passing 'unknown' as the type in the parameters. I tried to see if I can bypass this by running Smart Client as a command and passing parameters, but this doesn't work.

 

Has anybody had this issue and found a solution?