fiza Posted June 16, 2014 Posted June 16, 2014 We have a HP 545406zl chassis switch which has suddenly developed a fault. The 'test' light and the 'dim' light are flashing away red and the fault light is on constant. Do these things have a lifetime warranty? If so how do you call it in? We have had the switch for around 5 years and a few months ago we added a 10g module to increase the backbone speed. Need to get it fixed asap.
localzuk Posted June 16, 2014 Posted June 16, 2014 Should be covered by the warranty, yep. You can check here - Warranty check - HP Support Center And you can submit a case here - Support Case Manager - HP Support Center 1
3s-gtech Posted June 16, 2014 Posted June 16, 2014 Being Procurve means lifetime warranty (at least it always was, still is AFAIK). You register the device with HP, then raise a support case. Had to do this with an ancient 2650 switch not so long ago, was very easy and they shipped a new one out. You'll want to grab all your configs etc from your core though. 1
Michael Posted June 16, 2014 Posted June 16, 2014 Yes - I believe the HP 5400zl comes with a lifetime warranty (according to their website). HP's UK contact details can be found here 1
teejay Posted June 16, 2014 Posted June 16, 2014 We have a HP 545406zl chassis switch which has suddenly developed a fault. The 'test' light and the 'dim' light are flashing away red and the fault light is on constant. Do these things have a lifetime warranty? If so how do you call it in? We have had the switch for around 5 years and a few months ago we added a 10g module to increase the backbone speed. Need to get it fixed asap. Yes they have a lifetime warranty, you just call it in with HP Procurve support and they send out a replacement next day.The will go through some diagnostics first though. One thing, make sure you take a backup of the config file before calling HP as they are likely to fiddle/reset it. 1
fiza Posted June 16, 2014 Author Posted June 16, 2014 That's good news! I am hoping it doesn't need to have been registered with HP when it was originally purchased? As far as I know it was supplied to the school as part of an Infrastructure install about 5 years ago. Way before my time.
Jasbo Posted June 16, 2014 Posted June 16, 2014 No they don't have to be pre registered, I have returned a couple of hp lifetime warranty switches that the previous guy didn't register, no questions asked by HP. 1
fiza Posted June 16, 2014 Author Posted June 16, 2014 Being Procurve means lifetime warranty (at least it always was, still is AFAIK). You register the device with HP, then raise a support case. Had to do this with an ancient 2650 switch not so long ago, was very easy and they shipped a new one out. You'll want to grab all your configs etc from your core though. Can't even connect to it via the console cable. Not much of a config on it as we don't have vlans.
plexer Posted June 16, 2014 Posted June 16, 2014 http://h17007.www1.hp.com/docs/support/warranty/HPNetworkingProductWarrantySummary.pdf Yup lifetime for as long as you own it i.e first owner. Ben
fiza Posted June 17, 2014 Author Posted June 17, 2014 I registered the fault with HP using the link @localzuk provided. Next morning received an email with some troubleshooting points to check. One of which was to replace the DIMM. Luckily I had an old old PC which had pc2700u 256mb memory. This seems to have done the trick so I emailed them back asking if they would replace the memory under warranty. I got a reply to say "Unfortunately, DIMM is not a replaceable part for the switch. Hence I have processed a replacement of the management module. As per warranty, you should ideally get the replacement part by tomorrow." Result!!!
localzuk Posted June 17, 2014 Posted June 17, 2014 Glad to hear it. HP have always been pretty good with their enterprise class stuff.
plexer Posted June 17, 2014 Posted June 17, 2014 I registered the fault with HP using the link @localzuk provided. Next morning received an email with some troubleshooting points to check. One of which was to replace the DIMM. Luckily I had an old old PC which had pc2700u 256mb memory. This seems to have done the trick so I emailed them back asking if they would replace the memory under warranty. I got a reply to say "Unfortunately, DIMM is not a replaceable part for the switch. Hence I have processed a replacement of the management module. As per warranty, you should ideally get the replacement part by tomorrow." Result!!! Strange that they asked you to try changing a part that they don't class as a replaceable part, lol Ben
fiza Posted June 17, 2014 Author Posted June 17, 2014 Now that the switch is back up (not back in production environment yet) I have just seen that it is on a very old software release k.12.57. Latest seems to be K.15.12. Anyone know if I can go directly from k.12 to k.15? Also never updated one before is it difficult?
localzuk Posted June 17, 2014 Posted June 17, 2014 From the release notes for K.15.12.0015 IMPORTANT: If your switch is running a software version earlier than K.15, your BootROM will be updated when you upload K.15.12.xxxx software to your switch. All switches must be running a BootROM version of K.12.17 or newer in order to load K.15 software. Do not interrupt power to the switch during this important update! A successful update to K.15 software may require multiple steps, depending on your current software and BootROM levels. Please see details in the table below. If your software version is: Your next step should be: K.11.11 through K.12.29 (BootROM K.11.00 - K.11.03) Update and reload into software version K.12.31 or K.12.62 K.12.31 through K.13.55 (BootROM K.12.12 - K.12.14) Update and reload into software version K.13.58 or K.13.68 K.13.58 or newer (BootROM K.12.17 or newer; use "show flash" command) Update directly into software version K.15.12.0015 (BootROM K.15.30) 1
fiza Posted June 17, 2014 Author Posted June 17, 2014 From the release notes for K.15.12.0015 For some reason the PDF of the release notes wouldn't open for me.
fiza Posted June 17, 2014 Author Posted June 17, 2014 Thank you guys for all the help. Switch back up and working. also updated to the latest software version.
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