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Windows Thread, Windows Installer - error 1325 Administrator is not a valid short name in Technical; When i try to use the Windows installer to install or remove any application i am getting this error message ...
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    FN-GM's Avatar
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    Windows Installer - error 1325 Administrator is not a valid short name

    When i try to use the Windows installer to install or remove any application i am getting this error message

    "error 1325 Administrator is not a valid short name"

    I have done abit of googling but not found much.

    Does anyone have any suggestions?

    Thanks

    Z

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    powdarrmonkey's Avatar
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    At a guess, the installer service is trying to remove a folder called Administrator, but the MSI has told it that it's an 8.3 filename and so it borks. Usually a poorly written package.

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    FN-GM's Avatar
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    Its doing it on every Windows installer. For example

    Netsupport
    Adobe Acrobat
    Adobe Flash
    Java

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    Aside from a short file name issue, this error may also simply indicate an inability to locate a file.

    MSI Error 1325 can occur as a red herring if a 2303 happens before it. Your log might look something like this:

    MSI (s) (70:2C): Note: 1: 2303 2: 5 3: B:\
    MSI (s) (70:2C): Note: 1: 1325 2: AspenTech Error 1325.AspenTech is not a valid short file name. MSI (s) (70:2C): Product: Aspen Icarus 2004 -- Error 1325.AspenTech is not a valid short file name.

    In this case, look to error 2303

    Windows Installer Error 2303
    Error getting volume info. GetLastError: [2].

    --------------------------------------------------------------------------------

    This can occur if ROOTDRIVE or TARGETDIR holds the value of a a drive that the account installing does not have access. Or if the drive/location where the setup is being installed, is not accessable by the installing account.

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    FN-GM's Avatar
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    So how would i go about fixing it please?

    thnaks

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    FN-GM's Avatar
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    ah ha sussed it, this saved the day Description of the Windows Installer CleanUp Utility

  7. Thanks to FN-GM from:

    akidosaint (4th December 2013)

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    powdarrmonkey's Avatar
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    Beat me to it

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    Quote Originally Posted by FN-GM View Post
    ah ha sussed it, this saved the day Description of the Windows Installer CleanUp Utility

    I came here today with the same problem. Unfortunately, the clean up utility didn't solve my problem. It requires MS Installer to be working, which is clearly is not working.

    I found KB315346 (http://support.microsoft.com/kb/315346). My server is still in the final reboot stage. I've been trying to install a new NIC all day. Hopefully, this will solve my problem long enough to install some drivers for the NIC, so I can get back online.

    I'll keep you posted.

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    Quote Originally Posted by MyCat8it View Post
    I came here today with the same problem. Unfortunately, the clean up utility didn't solve my problem. It requires MS Installer to be working, which is clearly is not working.

    I found KB315346 (Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: "The Windows Installer service could not be accessed"). My server is still in the final reboot stage. I've been trying to install a new NIC all day. Hopefully, this will solve my problem long enough to install some drivers for the NIC, so I can get back online.

    I'll keep you posted.


    Nope, that didn't work either.

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    Michael's Avatar
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    Downloading and re-installing the Windows Installer can also help.

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