A number of updates came out this patch tuesday which I installed for testing on a few sets of laptops. I immediately started getting errors when trying to update sophos, returning "error 997.overlapped I/O operation in progress" during installation. Because this wasnt a standard error that I would recognise I initially blamed sophos, there was not a lot of information about this error on the net but what on a few occasions windows installer was mentioned as a possible culprit. It turns out this was true, since I installed a batch of updates at the same time it took a little testing and back tracking to work out that this was caused by KB2918614 which is a security update for windows installer MS14-049: Description of the security update for Windows Installer Service: August 12, 2014 . Once this was removed it the updates worked without fault on every single client which exhibited the problem.
Thankfully KB2918614 is removable on WSUS and for the immediate future I wont be re-installing it. Could anyone suggest what my next step would be to find out how to get this patch to work without causing problems with other software?
This saved a substancial sized organisation yesterday.
Rep for you sir!
There were a lot of problematic updates this month. In addition to KB2918614 there was also KB2976897, KB2982791 and KB2970228.
- Blue Screen Stop 0x050 error reported for systems installing KB2976897, KB2982791 and KB2970228
- Users find fix for botched KB 2982791 and KB 2970228 Windows update
im glad i could help Sounds like one of those random events where different software packages combine to create a problem.
If it was a random update that didnt have too much significance i wouldnt have worried too much about removing it. However where its related to windows installer, it got me wondering if it was safe not having that update or what else would have been affected if id left it installed.
All of the affected clients work perfectly now that wsus has forced a removal of the update. I still may contact sophos incase they are aware and have a fix.
Thanks for this post, I had tested the latest updates but hadn't encountered this error. Just removed it from WSUS, hopefully no PCs have taken this update yet.
Same problem with KB2918614.
I've tried everything, sfc /scannow, windows installer unreg and reg, system restore etc.
If I remove the update there is no problem otherwise causing overlapped I/O operation in progress errors...
In my company there is a checking software which always install this update soon after I remove
KB2918614 Has been causing us problems as well. Haven't been able to install ANY software when logged in as network admin, Windows throws a 'The profile for the user is a temporary profile' message.
Uninstalling KB2918614 fixes the issue
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