LosOjos Posted July 8, 2011 Posted July 8, 2011 Extremely p****d off. Ordered something on eBay, seller decided to use Yodel. Just as with DPD (also a bunch of f-in cowboys), no parcel has turned up, instead I've just had a card. Arranged redlivery, never turned up again. Try phoning them and all you get is an automated f-in robot. I wish all these cowboy couriers would just f-in die. [or employ human beings to man the telephones]
creese Posted July 8, 2011 Posted July 8, 2011 Got a card from the Post Office.... aka collect yourself service.... parcel to big, collect from office, open at 8AM. Too big for what??? It's small enough to go through the letterbox, which I thought was the idea of putting one in my door.
LosOjos Posted July 8, 2011 Author Posted July 8, 2011 at least via the post office you can go and collect it though, these jokers are impossible to get hold of, all you can do is re-arrange delivery but there's f' all you can do if they don't turn up with it Given the option, I'd go with Royal Mail any day, simply because when they do silly things like above, you're never too far from the local depot at least!
localzuk Posted July 8, 2011 Posted July 8, 2011 This is why I send everything c/o my workplace. There's always someone here willing to accept parcels, so this sort of thing doesn't happen. You need to check with t'boss first though.
Jay_Jay Posted July 8, 2011 Posted July 8, 2011 Yodel are useless, we have to use them when we have parts to send back to HP, normally have to call 5 times to organise a pick-up and kept on hold for about 15 minutes.
LosOjos Posted July 8, 2011 Author Posted July 8, 2011 This is why I send everything c/o my workplace. There's always someone here willing to accept parcels, so this sort of thing doesn't happen. You need to check with t'boss first though. I do usually since I had a similar experience with DPD (that ended in me just getting a refund from the seller and telling them to sort it! They were a business so I didn't feel too guilty about it!), but some eBayer's are awkward so and so's and insist on a registered home address what's really annoying is they said they'd post first class Royal Mail, think I'll be asking for some money back on the already ridiculous P&P charge!
plexer Posted July 8, 2011 Posted July 8, 2011 Yodel are useless, we have to use them when we have parts to send back to HP, normally have to call 5 times to organise a pick-up and kept on hold for about 15 minutes. Email them I had exactly the same thing with ringing, email was a very swift response with the delivery booked for the following day and it was all sorted. Very good service from that point of view. Ben 1
DAZZD88 Posted July 8, 2011 Posted July 8, 2011 This is why I send everything c/o my workplace. There's always someone here willing to accept parcels, so this sort of thing doesn't happen. You need to check with t'boss first though. I don't bother asking. Nobody seems to mind, so long as the package is clearly marked as personal. That way the office girls don't get confused and run round looking for the purchase orders.
localzuk Posted July 8, 2011 Posted July 8, 2011 Yodel are DHL - what exactly do you expect? No they aren't? They're Home Delivery Network, owned by the Shop Direct Group. DHL is DHL Express, not the same company.
LosOjos Posted July 8, 2011 Author Posted July 8, 2011 No they aren't? They're Home Delivery Network, owned by the Shop Direct Group. DHL is DHL Express, not the same company. I think @synaesthesia is right actually, in at least that they are now all owned by the same company (they share depot's and customer service lines anyway)
synaesthesia Posted July 8, 2011 Posted July 8, 2011 No they aren't? They're Home Delivery Network, owned by the Shop Direct Group. DHL is DHL Express, not the same company. Why the hell did I think that? I was absolutely adamant of it. Mostly because we got a packet from Yodel earlier this week, of course followed up by the "Who the hell are Yodel" Google queries. Fairly sure the first result was DHL. AND more importantly that was probably Wednesday, the day when our brains actually work properly. Monday is just after the weekend so intelligence is a no-go, Friday is end of the week so intelligence is a no-go. I need a break! Ahha - edit, found it! HDN bought the domestic arm of DHL (DHL Express) a while ago. That explains it - and slight relief that I'm not going entirely mad!
localzuk Posted July 8, 2011 Posted July 8, 2011 Why the hell did I think that? I was absolutely adamant of it. Mostly because we got a packet from Yodel earlier this week, of course followed up by the "Who the hell are Yodel" Google queries. Fairly sure the first result was DHL. AND more importantly that was probably Wednesday, the day when our brains actually work properly. Monday is just after the weekend so intelligence is a no-go, Friday is end of the week so intelligence is a no-go. I need a break! Ahha - edit, found it! HDN bought the domestic arm of DHL (DHL Express) a while ago. That explains it - and slight relief that I'm not going entirely mad! Ah, ok, didn't know that bit. We still get DHL lorries turning up here so must not be rebranded yet!
laserblazer Posted July 8, 2011 Posted July 8, 2011 I returned some faulty stuff yesterday. The returns label said DHL but the person who took my call was from Yodel. She was from "up north" and I had to ask her to repeat everything at least twice. Think I prefer Mumbai!
AMLinington Posted July 8, 2011 Posted July 8, 2011 ARGH Don't talk to me about Home Delivery Network! I become enraged and begin frothing... I bought £200 worth of computer componants (can't remember where from - might have been overclockers or scan) and came home to a card pushed through the door 'Put in safe place - in recycle bin'. That would be the recycle bin next to the front door, about 3 feet from the kerb with no fence or wall. That would ALSO be the recycle bin that was due to be collected... I was livid. Especially when my dispatch notes specifically stated 'DO NOT LEAVE PARCEL IF NO ANSWER'. Crisis was averted by my narrowly arriving at my house before the binmen. Several months later I then bought some clothes from H&M - HDL were the couriers for that and left a parcel of KNITWEAR in a puddle UNDER THE FRONT WHEEL of a car on our driveway... *Headdesk* I cannot express my feelings about HDL/Yodel without copious profanity and raging.
synaesthesia Posted July 8, 2011 Posted July 8, 2011 Ah, ok, didn't know that bit. We still get DHL lorries turning up here so must not be rebranded yet! That's probably for the best - have you seen their new vans? They appear to have reversed the colour scheme you tend to get on Dyno-Rod vans - fluorescent orange text on green backgrounds.
Trapper Posted July 10, 2011 Posted July 10, 2011 The worst I've come across is City Link once. I ordered my home PC and had it sent to work during the six weeks. They sent me an email saying attempted delivery, but school closed. Which was bullcorn. Checked the CCTV, no van came near site all day. Obviously they just thought "summer, school, parcel" nah sod it. Royal Mail also did this at home. The postie stuck a card through the door, as I was up and waiting I jumped out the house and asked for my parcel. He didn't have it with him. They make the decision at the depot that during work days not to take all the parcels out, based on the area they know *Number 85 is always at work 9-5* and then just whack the card through. I noticed the stack of cards in his bag had already been written! So they'd obviously decided not to waste their legs by carrying parcels, but also to write all the cards back in the depot whilst having their breakfast! B'tards!
Trapper Posted July 10, 2011 Posted July 10, 2011 Absolute worse was Royal Mail with the deeds and historical documents for the house. We were in, but he didn't bother ringing the bell or knocking. He just stuck the package under the car wheel, in the pouring rain. The worst part was the package was obsurced, so if I hadn't seen him do it, I would have run over it when I next backed the car off the drive. And these are pretty important documents! Another RM cock up was a DVD left in clear view outside my house
creese Posted July 10, 2011 Posted July 10, 2011 Absolute worse was Royal Mail with the deeds and historical documents for the house. We were in, but he didn't bother ringing the bell or knocking. He just stuck the package under the car wheel, in the pouring rain. Well, that is just absolutely stupid. They should only have done that if it was a fragile package.
Guest Guest Posted July 10, 2011 Posted July 10, 2011 ARGH Don't talk to me about Home Delivery Network! I become enraged and begin frothing... I bought £200 worth of computer componants (can't remember where from - might have been overclockers or scan) and came home to a card pushed through the door 'Put in safe place - in recycle bin'. That would be the recycle bin next to the front door, about 3 feet from the kerb with no fence or wall. That would ALSO be the recycle bin that was due to be collected... I was livid. Especially when my dispatch notes specifically stated 'DO NOT LEAVE PARCEL IF NO ANSWER'. I would have been very tempted to say they weren't there I've just a brilliant one from Royal Mail. I'm buying a house so was expecting all my legal documents from the conveyancer. I'm buying a reposition so everything has to be done in 28 days. Get home to find all the letters thrown in the porch where the high winds had blown them into the torrential rain - brill! Luckily the envelope was a plasticy one so no harm done but if I hadn't spotted them they could have ended up anywhere with me wasting time waiting on my conveyancers go get back to me, potetially costing me thousands of pounds in wasted legal fees.
boyboy Posted July 10, 2011 Posted July 10, 2011 The worst I've come across is City Link once. +1 when I think City Link I say it like they do in South Park, City Wok They are the worst I have ever used, now I always try to use parcelforce/royal mail as personally I have had no problems at all with them and they usually always delivery on time.
LosOjos Posted July 11, 2011 Author Posted July 11, 2011 Royal Mail also did this at home. The postie stuck a card through the door, as I was up and waiting I jumped out the house and asked for my parcel. He didn't have it with him. They make the decision at the depot that during work days not to take all the parcels out, based on the area they know *Number 85 is always at work 9-5* and then just whack the card through. I noticed the stack of cards in his bag had already been written! I've had this too, really annoying! I stand by what I say though, Royal Mail are definitely the lesser of all evils, purely for the fact they have depots all over the place and they're usually open Saturdays! These couriers are a bunch of robbing bar stewards, I honestly believe they make it as difficult as humanly possible for you to receive a package in the week - most of them have a Saturday delivery service that costs the recipient an additional £10. Coincidence? I think not.
2097 Posted July 11, 2011 Posted July 11, 2011 Home delivery Network is a pain in the but ! They seem to be winning the contracts from all the majour companys because there cheap ( see lasts year's post tax lost ) and im assuming they will try and increase the costs next year . Any way .. I orderd some flowers from marks and spencers for my sister when she has just given birth . Giving the fact i didnt think she would want me round for a few days i decided to order the flowers online . Home delivery network failed to deliver 4 times !! .. She lives in a flat ( converted house ) with a buzzer which clearly shows the number . I actually think citylink , DHL and royal mail are all ok . I order a lot of stuff online and have only ever had problems with HDNL
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now