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I've been using Snipe IT and think it's brilliant. It's so easy to use and having come from managing assets in spreadsheets, I'm very pleased with what it can do. Problem I have though is I can't get the email configuration working. Snipe was setup for me by our IT Support contractor but as the software is open source/no support for free option, and can't get the email working either, they wont go any further with it. I've tried looking into it myself, following recommendations on the internet, but have had zero luck. I can't even seem to figure out where these error logs are that it says to read after trying to send a test email - the logs don't seem to mention it. We're use exchange online / O365 for our mail. Is there anyone whose been in a similar situation help or point me in the right direction? Thanks!

Software Trainer/Consultant Location: Manchester/Leeds and North of England Salary:- Up to £30k basic Plus bonus Trainer/Consultant required by Parago, the leadingprovider of Asset Management Software and Solutions to the educationsector. This is a field based role with some working from home, and monthlyvisits to our head office in Reading, Berkshire. As a software consultant/trainer you will be helping implement thiswell established Asset Management Software within education establishments. Implementation involves working closelywith the school to populate theirassets into the system, followed by a training session toall system users. Your role as a consultant will include pre sale visits toschools to discuss their requirements, and how the system can meet their needs. Parago is used within more schools and academies than any other assetmanagement solution, giving you an excellent supporting base of customers. This is an excellent opportunity for a sales support person with experience of working within or with theeducation sector. Candidates with knowledge or experience of working with ICTsystems or accountancy software within schools would also be an advantage. Excellent salary and incentives will be available to theright candidates including base salary of up to £30k, plus bonus and companycar. Full on the job training will be given, and in house producttraining at our Reading head office. This position will involve travel acrossthe north of England, including overnight stays. Apply in writing only with your CV to [email protected] (we do not useagencies, so please refrain from contacting us)

I have been tasked with researching/proposing a new solution that includes a help desk, asset management, and the ability to remote support (e.g. VNC) to users on site. We currently have none of these. I'm just looking to get a feel for what sort of solution others may be using (this is for an independent school), and get some feedback on what I'm currently looking at. Help desk For the help desk/ticketing component, I am currently considering: Spiceworks SysAid (On-premise) OSTicket Kayako (Download) Web Help Desk (SolarWinds). Spiceworks is probably my favourite pick right now, simply because it is so easy to use + customise/brand, and generally seems geared specifically for IT. Having a good experience for our end users is very important, and the fact that Spiceworks seems to supports Active Directory SSO for the user portal with very little fuss is great. Dragging and dropping to design the portal, and being able to create custom ticket forms + attributes/fields is also quite nice. As for e-mail queues, this seems to be quite robust as well, and taking a look at the E-mail templates/variables I think some very professional looking notifications could be created. I'm also quite fond of OSTicket, having used it in another project. I'm glad to see the newest versions are getting better. This could be customized to our hearts' content, considering it is open-source. I am a little concerned about the help desk aspects of SysAid and Web Help Desk; the whole category soup that users would click through to identify their problem seems designed to help route a much larger ticket volume than we would anticipating and would likely confuse our end users. One advantage SysAid has is that it integrates the ticketing, asset management, and the remote support into a single product. Kayako is certainly a solid solution for ticketing, although like SysAid and Web Help Desk, if you want to customise the look and feel it seems all you can do is download a pack of HTML + CSS and make your changes to that. Asset Management On the asset management side of things I'm looking at: Parago School Asset Manager Spiceworks SysAid Web Help Desk (SolarWinds). Kayako "Advanced Assets Module" The first two, Parago and School Asset Manager, are not really "IT Focused". These would certainly be very useful to the school as a whole, but probably aren't the best place to start since our project is IT specific, especially considering the pricing structure. We have had on-site demonstrations for both and were particularly impressed with Parago, with the way it organized assets and provided a virtual representation of the school. Spiceworks again seems to handle asset management quite well (I only tested it in inside a virtual environment so far, so haven't inventoried things like switches or printers). I have seen other spiceworks users complain about performance/impact of scanning on the network so I'm a little concerned about how well this would work in production. The tools you get in Spiceworks for assets are a bonus too (WOL, one click-VNC, etc.) I did have a few issues getting SysAid to properly WMI scan and deploy its agent to assets. This seems to have been eventually resolved when I pushed out some firewall exceptions (though I had been trying with the client firewalls disabled at one point). I haven't played too much with Web Help Desk's asset management so far, although I can see it does include a WMI scanner alongside its integration with 3rd party network discovery tools. Remote support Products I've looked at for remote support: VNC (RealVNC Enterprise, UltraVNC, TightVNC) ABTutor Impero SysAid Dameware Mini-Remote Control (SolarWinds) VNC is an obvious choice, although unfortunately the open-source versions are a little flaky with encryption/AD integration which would be nice to have. UltraVNC does have a screen blanking feature however, which not even RealVNC Enterprise fully supports (you would need to toggle the blanking on the server settings and then reconnect for this). I have used ABTutor v6 quite a bit in a past role, and generally found it to be quite a nice solution. I did encounter issues with the mirror driver on Windows 7 however, preventing Aero from working and more importantly breaking some D&T designing software. Hopefully the situation is better in v7. It's also a shame that AB doesn't seem support any form of authentication other than the connection password.. though perhaps we could configure the windows firewall to only allow connections from a management subnet/VLAN etc. It would also be nice if AB supported a command like argument to directly connect & watch a client; this way we could integrate for example Spiceworks using CustomURL to do a one click from ticket/asset to remote support (the best AB can do right now seems to be the -g flag to bring up a specific group). Impero is quite popular and seems to be packed with a lot of features. Unfortunately as some others on the forum have pointed out, it does come with a premium price tag. SysAid does come with a remote support aspect, however it appears to be licensed per channel, and isn't cheap. After getting it working, I discovered that it is merely a customized UltraVNC plus a more limited HTML5 client. Paying £100s more just so we can run more than one UltraVNC session at a time doesn't sound great. The Dameware remote control solution seems nice, including its own enhanced protocol as well as being able to connect to VNC/RDP. --- Bit of a long post I know, but if anyone currently has such a solution, is working on one, or has any experience with any of these products it would be useful to hear from you. Thanks, Karl

Hi all, Do you know of any Asset management SAS that has an API for Hibob? (except for "Axonius" which i already booked a demo with.) Thanks!

Hi All, My school is looking to purchase asset management tool. We just have demo with sg world that is basically parago. Does any of you use parago? Would you recommend this product? Maybe you use different tool that you could recommend to us? I appreciate your advise Thank you M

Hi Everyone Does anyone know of any asset management companies that would be willing to come in to school and "assetise" each device etc. We currently have WASP asset management but unfortunately we had a major flood and we have decided to start the process again. It would be good if the company could produce a excel file that i could import into WASP. If you know anyone that could do this please could you provide me with some details. Darren