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This is now in the Wiki @ http://www.edugeek.net/wiki/index.php/ACTIVstudio_Professional_-_GPO ACTIVstudio Professional 3.0.73 Guide: STAGE 1: Goto http://www.prometheanworld.com/uk/server/show/nav.2785 and put in your serial number from version 2. You will then you get a email with a limited download page. Download the EXE (and the shared resource files if needed - see stage 4 for info about install) STAGE 2: Extract the MSI from the EXE. To do this you have several options: Use a extrator tool (free): Go to http://www.edugeek.net/forums/showthread.php?t=7136 once you have installed the program right-click the EXE and click "Uniextract". Then select the second option and follow the onscreen messages. If you do not want to use this app you can manually obtain the MSI by doing one following: 1. Running the setup.exe with /a command line switch. It'll ask you where to put the files. It'll then extract the contents of the wrapped MSI where ever you told it to. 2. Run the setup.exe and stay at the first screen. With the installer still running in the background, check the content of C:\WINDOWS\Installer (in some environments it ends up in your %TEMP% folder instead) You should see the msi and related files unpacked there. 3. Run the exe and wait to the first "next" button dialogue appears. Then browse to YOUR temp folder under: c:\documents and settings\{username}\local settings\temp STAGE 3: Run you MSI editor (orca for example) and create a transform with the following properties set in the "Properties" table (this list will be revised ad-hock): COMPANYNAME = {your company name} PIDKEY = {the serial for version 2 or 3 WITHOUT "-" or spaces} RebootYesNo = No ALLUSERS = 2 {this installs in per-machine mode not per-user} ACTIVSTUDIO3 = {UNC OF SHARED RESOURCES DIRECTORY} NOTE: The Shared Resources directory must be a unc as using a mapped drive causes a error (as the installing account SYSTEM does not have the mapped drive. You can change this though later or I can hack out the check if you need it. STAGE 4: Shared resources setup - optional NOTE: I have not finished testing this theory yet. Once you have your activestudio MSI setup, install it on the client. Now the resource files you downloaded should have association with a app. Double click each overriding any current files. Do not re-index any area until you are adding the last file in the series. You MUST re-index to get the resources to work (I believe) but I would wait till all the resources are added before doing it. Staff do not need write access for this area so far as I have tested but if you allow them then they can add there own resources. More info will follow... STAGE 5: Deploy Deploy the MSI with the transform as per your usual methods. Finished... Known Issues: None so far... ACTIVprimary 3.0.57 Guide: Coming soon, working on some issues it has. You can use the guide above except instead of: ACTIVSTUDIO3 = {UNC OF SHARED RESOURCES DIRECTORY} Use: ACTIVPRIMARY3 = {UNC OF SHARED RESOURCES DIRECTORY} IMPORTANT NOTE: Currently investigating a issue with using the same resources directory as ACTIVEstudio. ACTIVstudio so far in my testing can use ACTIVprimary resources but ACTIVstudio resources seem to break ACTIVprimary (when imported with studio). Permission settings: I will write some basic steps/info about permissions and/or link to knowledge base articles on Promethean in the future. FYI: I will edit this post if changes are needed and post a "BUMP" message to indicate it has changed. PM or post feedback/issues to me. Also I am in the process of checking the other EXE/MSI's (including the driver MSI and the Junior edition) incase they need modifications. This post shall have those guides if needed in the future. Also you can find these instructions on Appdeploy.com Enjoy and good luck Remember to vote your results!

Hi, I'm not sure if anyone else is has had this issue but a teacher has spoke to me about how when she is using active primary during the class the menu bar for the pens will suddenly drop off and when she presses the pen button it won't come back on until after a few attempts. This happened for her last year but on a different computer but that and the board have both been swapped into another class (no issues yet) and I can't remember the quick fix I used to get it sorted for her. Cheers

If you are experiencing issues with any Promethean product, the first port of call would be to visit our customer Knowledgebase at Promethean Knowledgebase. The knowledgebase is constantly updated with the latest information on how to resolve common issues. It is available 24 x 7, and we find that by going here, most people can resolve their issues quickly and easily without having to contact our Support team. If the answer to your specific problem isn’t on the KB, you can also contact the support team through the KB in the form of an email, where an a member of the team will get back to you as soon as possible. If the query is from a teacher and relates to classroom use of the products there are extensive user forums at Promethean Planet. Promethean Planet Forums - Powered by vBulletin