A lot of people are finding that when they try to send to their own distribution lists that they've created and have stored in their Outlook Address Book -> Contacts, that the list does not resolve i.e. it appears in the To field but is not underlined. When they go to the dropdown box after clicking on the To button, the global address list is there but the Outlook Address Book and Contacts subheading are missing.
Now, I think we've found a potential solution to this: if the Contacts folder is right-clicked and you choose Properties, then go to the Outlook Address Book tab, the tick box that says ' Show this folder as an email address book' is unticked. Ticking this would, I believe, bring the folder back (and start resolving distribution lists), but for users it is greyed out.
Assuming this is the issue, is there a way we can set it so that users have access to this option… or a way we can change it alternatively?