my job means i speak to IT technicians from a lot of schools across the country, you see a wide range in IT department development. sometimes there is a whole team, with the latest machines, we've had schools installing lots of our equipment in places they might not need it because they have the spare budget. then there are schools with no IT technicians, i've spoken to some schools where technology teachers (woodwork, design etc) have become the it support, because they are more technical. They are great people, they will work their hardest to help fix problems, but i feel they are sometimes fighting a losing battle if they are given no backup by the people they work for.
well done for highlighting this with the letter.
its unfortunate that the people who control the budgets wont get to read it.