Am I alone?????
I have access to the WAT tool, can view my users and even download the upn reconciliation file, however passwords still can't be reset 'the password is invalid' and I can't upload my upn file.
Logged with synetrix, no reply, chased twice -tier 1 very polite and apologetic 'someone will get back to you' - but still no reply
My talk to synetrix (note 'talk to' not receive any communication back) page says 'Investigation by technical teams taking place'
Am I wrong in guessing they don't know what is wrong either?
In the meantime my curriculum colleagues are understandably feeling quite frustrated