NewFormz

About the role The Cloud, Infrastructure, and Security Manager is a strategic, hands-on leadership role responsible for the secure and effective operation of all IT infrastructure across the Trust. This position requires a strong technical background combined with the ability to lead complex projects, such as the upcoming Trust-wide infrastructure audit and redesign. The successful candidate will continue to drive our transition to modern cloud environments, ensure robust cybersecurity, and align our technology roadmap with current educational and digital standards. Key areas of responsibility: • Technical & System Operations • Project & Professional Development Duties • Leadership accountability & Strategic Projects • Lead the Trust-wide infrastructure audit and network redesign • Team development https://www.habstrustsouth.org.uk/News/s-Central-Team-Cloud-Infrastructure-and-Security-M/ Feel free to reach out if you would like more information about this role.

We've been having the same issue at our sites. We thought it might be related to Defender, so we have added an exception, but I know the problem is still ongoing. My team are working with Netsupport to resolve it. We have had to redeploy Netsupport to several machines to get them working again.

We are currently looking for two IT apprentices for the following sites. Hatcham College Borough Academy About the Role: The Apprentice IT Support Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician and Senior Technician. You will be a primary point of contact for anyone who logs a support request, and therefore must be approachable, friendly and solution-focussed. Salary: Band 2, S5 £24,683 - Band 2, S8 £26,418 Feel free to contact me if you have any questions.

We are partnered with a company called Primary Goal and have 4 apprentices through them. I'm not very hands on with it but the feedback from the team has been great, whenever I speak to the apprentices they always look happy and say they are enjoying the training and the experience. If you reach out to any apprenticeship company, they should be able to talk you through the process and requirements.

IT Technician - Closing Date 18 December 2023 at 09:00am Location: New Cross SE14, 5NY (Hatcham College, Hatcham Primary, Hatcham Free School) with some travel to Borough Academy (SE1 0EX) as and when support is required Salary: S13 - S16 (£28,162 - £30,270 per annum) Closing date: Tuesday 18th December 2023 at 09:00am We are looking to appoint a talented IT Technician to provide day-to-day support predominantly based at Hatcham College, our founding school, and providing support to both Hatcham Primary and Hatcham Free School primary schools and providing occasional support to Borough Academy. If you need any more information, please get in touch. https://www.habstrustsouth.org.uk/News/o-Central-Team-IT-Technician/

Thanks everyone for the feedback. We currently have trust relationships between all the sites. The main reason we have been asked to change is for branding reasons, we've been asked to remove anything that references the old school names. I've explained the best approach is to rebuild the whole AD and that this is a big job with some risks attached and that we will need to take time to plan it and implement with as little impact to users as possibly. They were hoping we could do it this summer with a few clicks of button. Luckily no Exchange so that is one thing I don't have to worry about!

We are a MAT with lots of different schools, all FQDN in different formats, some have references to names of schools that have since changed. We've been asked to look into changing all of these so they have similar naming conventions and remove references to school names that are no longer in use. We are also considering the possibility of other schools joining our domain and us wanting to change their domain to one that matches our format if required. So my question, how easy is it to change a domain name? My previous experience is that you would probably have to rebuild the whole network, is it still such a daunting task or are there easy ways to do it now? Have any other MAT's done this and is it q requirement if you take on a new school? Any advice would be appreciated. Thanks

Another unhappy Inventry customer here. It doesn't work as sold and has very poor security as well. We're also looking to move to to another solution, possibly Sign In as it ticks a lot of our boxes.

Job Title: IT Technician Contract type: Permanent Salary: Pay scale (4-S14) £27,085 per annum School/ Service: Central Team Location: Various Hours per week: Full Time Accountable to: IT Manager The IT Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the senior IT technician. They will be responsible for responding to IT support requests in accordance with the helpdesk procedures and priorities. The candidate must ensure they deliver a high quality service to all users in line with the school’s service level agreements. You will be a primary point of contact for anyone who logs a support request. You must be approachable and conduct yourself in a professional manner. Once tickets are logged it is then your responsibility to resolve the issue or escalate to the correct person asap. The successful candidate will have a minimum of one years’ experience as an IT technician. They will ideally possess a recognised academic qualification or experience appropriate to the role. Ideally the successful candidate will have previous experience in working within the education sector. The technician will cover multiple sites in the trust so must be willing to travel to different sites when required. If you need any more information, please get in touch. https://www.habstrustsouth.org.uk/News/o-Central-Team-IT-Technician-Lewisham/

Job Title: Infrastructure Manager – Cloud Specialist Contract type: Permanent Salary: M11-S43 £55,543 – M14-S46 £60,623 Per Annum DOE School/ Service: Central Team Location: Remote – One day a week in the office Hours per week: Full Time Accountable to: IT Director We are looking for an experienced Infrastructure Manager with a focus on cloud technology to join our Multi Academy Trust in South London. This is an exciting opportunity to lead the design, implementation, and maintenance of the Trust's cloud-based infrastructure. The successful candidate will support and manage the IT service team and collaborate with User Support and Information Services to transfer skills and knowledge with a focus on improving the Trusts security posture and scalability. If you want any more information about the role, please get in touch. https://www.habstrustsouth.org.uk/News/o-Central-Team-Infrastructure-Manager-Cloud-Specia/

Sounds promising. Do you have a separate database for the central team or are you registered at one of the schools?

The issues we have are ID cards not working across all sites or users not showing up for manual sign in. It appears to effect different people in different ways. I've come to a school today where my card worked last week but this week it does not recognise it. We've spent a lot of time working with Inventry and every time one thing gets fixed something else then breaks.

Is anyone out there using Inventry sign in system with Arbor across multiple sites in a MAT? We are moving to Arbor soon and are unclear on how well it will work with Inventry, we are currently on SIMS and getting the two of them to work correctly has been a nightmare. It is fine for people situated at a single site but for everyone else there has been lots of problems that Inventry have not been able to fix. I'm curious if moving do Arbor will resolve these issues. If anyone has used them together and could give some feedback and comments about how well the integration works it would be appreciated. Especially interested to know how it works with teachers who go between sites and people from the Trust team who aren't set a permanent site. Thanks,

We are looking for an individual with a logical approach to problem-solving and excellent organizational skills, to join the Central Trust Team as IT Field Technician. This role is critical to our Trust and will involve providing day-to-day support to the Central Trust team, whilst also providing technical support to other schools in the Trust. They will be responsible for responding to IT support requests in accordance with the helpdesk procedures and priorities. The candidate must ensure they deliver a high quality service to all users in line with the school’s service level agreements. You will be the first point of contact for anyone who logs a support request within the central team. You must be approachable and conduct yourself in a professional manner. Once tickets are logged it is then your responsibility to resolve the issue or escalate to the correct person asap. You will also be required to offer extra support to our schools as and when required. Within this role you will be required to provide both first line and second line support depending on what is needed. There will also be some travelling involved between the various schools. The successful candidate will have a minimum two years IT technician or first / second line support experience. They will ideally possess a recognised academic qualification or experience appropriate to the role. Ideally the successful candidate will have previous experience in working within the education sector. https://www.habstrustsouth.org.uk/News/o-Central-Team-Central-IT-Field-Technician/

Job Title: IT Technician Contract type: Permanent Salary: £25 - £27k per annum School/ Service: Haberdashers’ Hatcham College Location: SE14 5SF Hours per week: 35 hours per week Accountable to: IT Services Manager The IT Technician will report to the IT Service Delivery Manager and will support to the local school, the and the wider IT teams across the Trust. They will be responsible for IT support requests in accordance with the helpdesk procedures and priorities. The successful candidate must ensure high quality service delivery to all users in line within the school’s service level agreements and will work with the Central IT Team to ensure continued improvement to IT services. ​The IT Technician will be the first point of contact and responsible for logging support requests. The successful candidate will have a minimum of one years experience as an IT technician. They will ideally possess a recognised academic qualification or experience appropriate to the role. Ideally the successful candidate will have previous experience in working within the education sector. ​The IT Technician will be able to troubleshoot issues and find workarounds and final solutions while providing exceptional customer service. Must be technically competent, self-motivated, and have excellent organisational and customer service skills. Travel to other Trust locations will be required. https://www.habstrustsouth.org.uk/News/s-Hatcham-College-IT-Services-IT-Technician-Lewish/

The IT Services Delivery Manager will take overall responsibility for the delivery of first-and second-line support services to the Schools within the Trust. They will be responsible for end user focused hardware, software and services, the management of delivery of new end user hardware, systems and services. The successful candidate will be an IT professional with strong staff management expertise and with ‘people skills’ to inspire, motivate and challenge. This will mean successfully leading and empowering team members through projects and performing line management duties day-to-day to maintain operations. The individual should be looking for service improvements, challenge status quo, have the ability and flexibility be innovative and bring about the required change. Full Time, Permanent Start dateJanuary 2023 Apply by23 Nov 2022 https://www.tes.com/jobs/vacancy/it-services-delivery-manager-lewisham-1729362 If you have any questions about the role please let me know and I will do my best to answer them.

Have you considered staying in IT but getting out of the education sector? I've recently got a new job in the private sector as my job had got so bad. I don't start there properly for a few more weeks but having done a few Saturdays with my new team I can already tell it was the correct decision to make.

We use CDEC and the service has always been superb.

I support a MAT with 3 schools and we use OS ticket for IT and SIte team requests. It's set up so that certain people at schools can only see jobs relating to that school. Whilst I can have an overview of everything. It has all the features we need, ability to assign jobs to a team or individual, Built-in Knowledgebase, can add attachments, email to report jobs, set priority and the ability to add notes the customers can't see. I'm sure there are more advanced options out there but this did everything we required and is free. A couple of bits were tricky to set up but we've been using it for over a year and haven't had any problems with it.

We've had it for about 4-5 years and it gets used loads, both in lessons and for homework. It's also one of the better resources to manage. I very rarely have to do anything with which is always nice.

We use OS ticket for logging both IT and Site requests. Staff just select which department they want to log a job with. It's handy having it all under one system as it's easier for staff to access and if a job is logged to the wrong department it is easy to transfer.

Does anyone know if it is ok to be the DPO for a partner school in a MAT. For instance, could the business manager/network manager/SLT of one school be the DPO for a partner school and vice versa? Thanks

Do they just blame this on your network? We are using NRS for our cashless and although most of it works well I have found their portable tills to be rubbish. We've tried lots of fixes to get them working with no joy, they just constantly disconnect from the server. I've tried telling them that we have run lots of tests and have no issues with any of the 800+ devices on our wireless other than these tills, but they insist the problem is with the network! I've generally found the support to be a bit hit and miss like others have said.

Such a shame, I always had great service from my account manager (Alun) and always got good prices.

We've also given staff read only access the students work areas using NTFS permissions and mapping a drive to the top level folder.. works well and makes it easy for staff to access work.