apexns

Job Type: - Full-Time, Permanent Location: - Merseyside Working Hours: - Monday to Friday 8.00am to 4.30pm Reports to: - Services Manager Job Summary We are looking for dynamic and proactive ICT Field Service Engineers join our Managed Services Team. You will be responsible for providing remote support and attending scheduled maintenance visits to schools and businesses and will be dealing with day to day issues that arise, providing incident management and providing resolutions on a wide range of hardware and software solutions. You will be working as part of a team at Apex Network Solutions who were founded in 2012 and have now grown to support and manage over 70 schools and businesses around the North West and pride ourselves on the solutions and services we provide. Responsibilities & Knowledge • Incident Management via telephone, e-mail, remote and onsite support • Scheduled maintenance visits • Proactive support using monitoring solutions • Liaising with 3rd party hardware / software vendors • Experience of supporting and maintaining Firewall and Filtering Solutions • Experience of supporting and maintaining Network / Wireless Infrastructure • Experience of supporting and maintaining VMware / Hyper-V Virtualised Environments • Experience of supporting and maintaining Microsoft Server / Desktop Operating Systems • Experience of supporting and maintaining Microsoft Server / Desktop Applications • Experience of supporting and maintaining Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS • Experience of supporting and maintaining Enterprise Anti-Virus solutions (Sophos, ESET or similar products) • Experience of supporting and maintaining Enterprise Backup solutions (Veeam, Veritas or similar products) • Experience of supporting and maintaining Enterprise Cloud solutions (Azure, Office 365, G Suite) • Experience of supporting and maintaining Enterprise MDM solutions (Lightspeed or similar products) • Experience of supporting and maintaining Server / Desktop / Laptop Hardware • Experience of supporting and maintaining NAS/SAN Hardware Skills and Experience • Ability to communicate with technical and non-technical users • Ability to plan, organise and prioritise workload • Ability to read and produce business quality documentation • Have strong customer relationship and interpersonal skills • Have strong problem-solving skills • Minimum of 2 years in the same or similar position • Professional Certifications would be an advantage but not necessary Essential • Must have access to own transport and be able to drive • As the job involves working in schools you will be required to obtain an Enhanced DBS Check Benefits • 28 days annual leave including Public Holidays • Childcare Voucher Scheme • Mileage allowance • Workplace Pension Scheme If you are interested and want to apply please send your CV over to [email protected] **APPROVED**

Job Type: - Full-Time, Permanent Location: - Crewe Working Hours: - Monday to Friday 8.00am to 4.30pm Reports to: - Services Manager Job Summary We are looking for dynamic and proactive ICT Field Service Engineers join our Managed Services Team. You will be responsible for providing remote support and attending scheduled maintenance visits to schools and businesses and will be dealing with day to day issues that arise, providing incident management and providing resolutions on a wide range of hardware and software solutions. You will be working as part of a team at Apex Network Solutions who were founded in 2012 and have now grown to support and manage over 70 schools and businesses around the North West and pride ourselves on the solutions and services we provide. Responsibilities & Knowledge • Incident Management via telephone, e-mail, remote and onsite support • Scheduled maintenance visits • Proactive support using monitoring solutions • Liaising with 3rd party hardware / software vendors • Experience of supporting and maintaining Firewall and Filtering Solutions • Experience of supporting and maintaining Network / Wireless Infrastructure • Experience of supporting and maintaining VMware / Hyper-V Virtualised Environments • Experience of supporting and maintaining Microsoft Server / Desktop Operating Systems • Experience of supporting and maintaining Microsoft Server / Desktop Applications • Experience of supporting and maintaining Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS • Experience of supporting and maintaining Enterprise Anti-Virus solutions (Sophos, ESET or similar products) • Experience of supporting and maintaining Enterprise Backup solutions (Veeam, Veritas or similar products) • Experience of supporting and maintaining Enterprise Cloud solutions (Azure, Office 365, G Suite) • Experience of supporting and maintaining Enterprise MDM solutions (Lightspeed or similar products) • Experience of supporting and maintaining Server / Desktop / Laptop Hardware • Experience of supporting and maintaining NAS/SAN Hardware Skills and Experience • Ability to communicate with technical and non-technical users • Ability to plan, organise and prioritise workload • Ability to read and produce business quality documentation • Have strong customer relationship and interpersonal skills • Have strong problem-solving skills • Minimum of 2 years in the same or similar position • Professional Certifications would be an advantage but not necessary Essential • Must have access to own transport and be able to drive • As the job involves working in schools you will be required to obtain an Enhanced DBS Check Benefits • 28 days annual leave including Public Holidays • Childcare Voucher Scheme • Mileage allowance • Workplace Pension Scheme If you are interested and want to apply please send your CV over to [email protected] **APPROVED**

Apex Network Solutions are a successful IT Support and Managed Service provider delivering support and solutions across the North West to both the Education and SMB market and we are looking for a new member to join our team. We require an ICT Services Engineer capable of providing support and implementation services via either telephone, remote or on-site. The support and implementation we provide covers all aspects of Networking, Wireless, Server, Storage, Desktop and Mobile Technologies. The Role Duties and Responsibilities The role will involve call logging, diagnosing and resolving support incidents/problems that are reported by customers and where required liaising with the appropriate 3rd party hardware or software vendors. The position will involve scheduled maintenance visits for contracted clients around the North West. The ideal candidate should have proven experience of working under pressure, managing their own time effectively, as well as being a very good communicator. You need to be looking for a permanent job, wanting to work and be responsible for managing things yourself to meet your deadlines. You must be willing to go that extra mile, demonstrate a continuous thirst, and hunger for developing and challenging yourself but moreover responsibility, a keen eye on quality and attention to detail and the utmost respect for our clients is critical. Duties and Key Responsibilities Answering the incoming helpdesk calls that are logged via telephone or email Monitoring the Helpdesk and Remote Monitoring Systems Investigating and resolving the logged helpdesk calls Escalating calls that cannot be completed immediately Provide regular updates to customers on progress of their queries Supporting devices and users on a Windows network comprising of Windows 7, Windows 8, Windows 10 PC’s and Laptops, Active Directory and Exchange, SQL. Supporting HP, Toshiba, Fujitsu and a multitude of hardware manufacturers. Providing admin/technical documentation services. The Person The successful candidate must have excellent customer service skills. A driving license and own transport is required. In return for the right person we are offering a competitive salary depending on experience. This is a superb opportunity for an enthusiastic IT engineer to join a growing company with a relaxed and open working environment offering hands on training and development opportunities. You will also be given the opportunity to assist with various IT projects and visit client sites to provide consultancy and installation support. Skills & Experience required Minimum of 2 years in same or similar role supporting technical and non-technical users. Ability to communicate verbally over the phone and provide technical support. Proven knowledge of installing/configuring and support Windows 7, 8 and 10 Able to install, configure and support Windows Server 2008/2012/2016, Exchange, SQL Servers. Knowledge of VMWare and Hyper-V virtualized environments with iSCSI or Fibre Channel Storage technologies. Able to troubleshoot and configuring DHCP & DNS, with an in-depth knowledge of Active Directory and Group Policy Configurations Able to use remote support tools such as RDP, Goto-Assist and Logmein. Ability to Patch, Cable and Configure CAT5e, Network Switches using VLANS/Trunks. Experience of HP ProCurve or Cisco beneficial. Ability to wire CAT5e cabling ports, run cables, use typical DIY tools. Knowledge/experience interest in Audio Visual products, TVs, IWB, projectors, Media Receivers. Personal Skills/Requirements Ability to speak clear English and communicate both verbally and in writing. Capable of demonstrating customer service skills. Able to read and produce business quality documentation, understand technical topics and utilize knowledge in live environments. Must have own car and clean full UK driving license and able to lift, move and setup equipment from site to site. As the role involves working within education the position will be subject to successfully obtaining an Enhanced CRB Disclosure. If you are interested please apply today!!! Send your CV to [email protected] Job Type: Full-time Salary: £18,000.00 to £28,000.00 /year

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About the Job Job Title: Senior IT Technician Location: Crewe, Cheshire Salary: £22,000 to £28,000 per Annum subject to experience Job Type: Full-time Required: 1st July 2015 Senior IT Technician – The Role: We have a vacancy for a highly-motivated, enthusiastic, and proactive Senior ICT Technician to support and manage our school network. It’s an exciting chance for a Senior technician to grow into and become a Network Manager. You will be responsible for providing server, desktop and network support to students and staff on a daily basis. Experience of Server 2012/2008, W7, Active Directory, wireless networking and IT infrastructure is essential. Experience of Hyper V, Antivirus and DPM Backup solutions would be an advantage. Candidates must have the ability to work under pressure in a demanding environment, troubleshoot problems and resolve issues effectively and efficiently in a timely manner. You will be accountable for the provision of ICT support services for the Academy’s ICT network, software, hardware, infrastructure and stand-alone equipment. This is a full time post; most large projects and upgrades are completed during the academic holidays which are often the busiest times. Duties and Key Responsibilities • Manage and maintain the network infrastructure to meet the School's requirements, including expanding it; • Provide in-school ICT support; perform advanced troubleshooting on PCs, peripherals and applications. Advise on compatibility of hardware, applications and operating systems, according to user requirements; • Manage the school’s Management Information Systems, primarily SIMS and any other related school systems such as FMS; • Manage the school’s telephony systems; • Oversee the school’s printing solutions; • Ensure all current and planned web-based technologies remain fully operational; • Manage the functioning and deployment of applications; • Manage the school’s security and back-up systems and plan disaster recovery contingencies to enable an efficient return of service after any unforeseen system outages; • Maintain the school’s Anti-Virus system; • Manage Microsoft technologies such as Active Directory and any other relevant network services; • Manage Internet access filtering, email filtering and related monitoring systems; • To be responsible for maintaining the School’s ICT Asset Register; • Manage the school’s internet connectivity; • Upgrade relevant systems during agreed maintenance windows, in agreement with the Principal, to ensure minimum downtime for staff during critical periods; • Support the everyday use of ICT for teaching and learning, administration and management; • Support e-safety within the school. Experience (Desirable) • Possession of appropriate ICT qualifications or equivalent experience; • 3 Years’ Experience of carrying out a similar role in secondary education sector; • Demonstrable experience of continued learning and self-development; Skills and knowledge (Essential) • Good standard of literacy and numeracy; • Good knowledge of ICT technologies, both hardware and software (e.g. Office 365 / LAN / WAN / Wifi / Antivirus / Security solutions); • Excellent practical technical skills; • Excellent communication skills; • Good knowledge of the use of ICT in the classroom to support teaching and learning; • Awareness of confidentiality and data protection requirements; • Safeguarding issues; • An appreciation of the ICT related requirements in an education environment; • Ability to think creatively and solve basic problems. • Effective time management Please apply to [email protected] with your CV and covering letter.

IT Support / Service Engineer – Bury, Greater Manchester.20K – 25K Apex Network Solutions Ltd is a successful IT Service, Support and Solution provider based in Bury, Greater Manchester. We provide technology solutions across the North West of the UK to the Education and SMB market and are looking for a new member to join our team. We require an IT Support Engineer capable of providing 1st Level through to 3rd Level support via either telephone, remote and on-site if required. The support we provide covers all aspects of Server, Desktop and Network technologies. The successful candidate must have excellent customer service skills. A driving licence and own transport is required. In return for the right person we offer a competitive salary in the range of £20-25K depending on experience. This is a superb opportunity for an enthusiastic IT engineer to join a growing company with a relaxed and open working environment offering hands on training and development opportunities. You will also be given the opportunity to assist with various IT projects and visit client sites to provide consultancy and installation support. Duties and Responsibilities The role will involve call logging, diagnosing and resolving support incidents/problems that are reported by our clients and where required liaising with the appropriate 3rd party hardware or software vendors. The position will also offer the chance to attend scheduled maintenance visits for our contracted clients around the North West. The ideal candidate should have proven experience of working under pressure, managing their own time effectively, as well as being a very good communicator. You need to be looking for a permanent job, wanting to work and fit into a small team who work and play hard where you will be responsible for managing things yourself to meet your deadlines. You must be willing to go that extra mile, demonstrate a continuous thirst, and hunger for developing and challenging yourself but moreover responsibility, a keen eye on quality and attention to detail and the utmost respect for our clients is critical. Skills & Experience required -Minimum of 2 to 3 years' in same or similar role supporting technical and non-technical users. -Ability to communicate verbally over the phone and provide technical support. -Proven knowledge of installing/configuring and support Windows XP, Vista and Win 7 -Able to install, configure and support Windows Server 2003/2008, Exchange, SQL Servers. -Knowledge of VMWare and Hyper-V virtualised environments with iSCSI or Fibre Channel Storage technologies. -Able to troubleshoot and configuring DHCP & DNS, with an in-depth knowledge of Active Directory and Group Policy Configurations -Advanced experience in Microsoft Office 2003/2007 and 2010/2013 as well as good rounding of all general PC applications both in customisation and deployment methods. -Able to use remote support tools such as RDP, Goto-Assist and Logmein. -Ability to understand IP networks including design, and setup of IP networks for LANs, WLANs and WANs in enterprise Networks. -Ability to Patch, Cable and Configure CAT5e, Network Switches using VLANS/Trunks. Experience of HP ProCurve or Cisco beneficial. -Ability to wire CAT5e cabling ports, run cables, use typical DIY tools. -Knowledge/experience interest in Audio Visual products, TVs, IWB, projectors, Media Receivers. -Professional Certifications are beneficial but not pre-requisites, candidates will be considered based upon knowledge and experience in a similar role. Duties and Key Responsibilities -Answering the incoming helpdesk calls that are logged via email, telephone and in person. -Monitoring the Helpdesk and Remote Monitoring Systems -Investigating and resolving the logged helpdesk calls. -Escalating calls that cannot be completed immediately. -Provide regular updates to customers on progress of their queries. -Supporting devices and users on a Windows network comprising of Windows XP and Windows 7 PCs and laptops, Active Directory and Exchange, SQL. -Supporting HP, Toshiba, Fujitsu and a multitude of hardware manufacturers. -Providing admin/technical documentation services. Personal Skills/Requirements -Ability to speak clear English and communicate both verbally and in writing. Capable of demonstrating customer service skills. -Able to handle pressure and work on multiple incidents at the same time – multi-tasking. -Self-motivated to find answers, solutions and satisfy customer demands. -Able to read and produce business quality documentation, understand technical topics and utilize knowledge in live environments. -Must have own car and clean full UK driving license and able to lift, move and setup equipment from site to site. -As the role involves working within education the position will be subject to successfully obtaining an Enhanced CRB Disclosure. If you are interested in applying for the above position, pleaseinclude your CV detailing your experience and highlighting any projects you have worked on to [email protected]

The above position has now been filled.

2nd/3rd Line Technical Support Engineer Salary: £20,000 to £26,000 Location: Bury, Greater Manchester The Company Apex Network Solutions Limited are a growing ICT Managed Service Provider offering Consultancy, Design, Installation and Support Services within the Education Sector and Small Businesses. The Role We are looking to recruit for the role of 2nd/3rd Line Technical Support Engineer to join our existing team who will provide desktop, network and server hardware/software support using telephone, remote, e-mail and onsite support within agreed service levels. The role will involve call logging, diagnosing and resolving support incidents/problems that are reported by our clients and where required liaising with the appropriate 3rd party hardware/software vendors; also the role will involve attending scheduled maintenance visits for our contracted clients around the North West. The Candidate The successful candidate will have a proven experience in working within a technical support environment and have at least 2+ years of experience of telephone and face to face IT support and will work alongside other engineers to gain experience during installation projects helping to expand their knowledge, and offer better support for our clients. Minimum Requirements: - 2 years+ experience of managing and supporting Windows Server 2003-2008 and Windows XP/Windows 7 environments - Must have a good working knowledge of networking infrastructure, firewalls, SSLVPN appliances - Supporting Active Directory/DHCP/DNS/Group Policy Management environments - Supporting Microsoft Exchange 2003/2007/2010 - Supporting Microsoft ISA 2004/2006/Forefront - Supporting Microsoft Office 2003/2007/2010 - Supporting Virtualization Hypervisors (VMware/Hyper-V/XenServer) - Supporting Various Anti-Virus, Security and Backup solutions - Supporting Tier 1 hardware (Servers/Storage/Networking/Desktops/Mobile Devices) Desirable: - Microsoft/VMware qualifications - Experience of working within the Education Sector It is expected that the successful candidate have their own car and Full UK Driving Licence and as the role involves working within education the position will be subject to successfully obtaining an Enhanced CRB Disclosure. Please send your CV's to [email protected] quoting job reference ANS/TECH01