easytrace-support

Hello Matt, Whilst Easytrace doesn't officially support printing from Mac's with our 'Follow me Print' Solution we do have some customers who have set this up. Please contact our support desk so that we can put you in contact with them. We will need to get their consent first to pass you their details. Also be aware that jobs spooled from Macs tend to be much larger when hitting the Easyprint Queue. Kind Regards Easytrace Support Team

Dear Easytrace customer, If you are an Easytrace cashless catering customer and SIMs is your primary MIS system you will already be aware that the SIMS 2012 Autumn Release 7.148 is now available for upgrade and your school will most likely be planning the installation of this very shortly. Here are some simple steps for you to follow in order to avoid the update affecting the integration with Easytrace Back Office software. Firstly, ensure the SIMS client on the Easytrace server is updated. Make sure you log in and check it runs ok. Check that the connect.ini file is NOT redirected to the S:\ drive. Make sure it contains the fully qualified path to the SIMS SQL Database. Once updated make sure all the AMI services are restarted. Stop them from top to bottom and then restart from bottom to top – making sure the WCF service is running before the others. The integration should now continue to work. If you have any difficulties with the above or if you have followed the steps but there are subsequent issues with the SIMs integration, do not hesitate to contact us by calling our support line on 08450 714 667 or email [email protected] Thank you, Easytrace Support Team

Hi DaveP, you may be interested to know that our latest release of EasyTrace no longer uses Crystal Reports and will work fine in a x64 environment. You are welcome to contact the support desk for further information.