SchoolsBroadband

Correct otherwise its not transparent You can do man in the middle attacks if you install a certificate on each client though. We use Lightspeed in transparent mode on our infrastructure and it works a treat. Dave

Go for option 1. That's how we normally set things up. BT EAD circuits are just point to point fibre so VLAN's will work over them absolutely fine. Dave

oh just to add the candidate also gets Contributory Pension Company Share Scheme Christmas Bonus I like to think we treat our staff well

My cabinet has just been upgraded but its not yet live. I should go from 12Mbit download to 76Mbit down. I could even get a 330Mbit FTTP circuit installed if I want Hurry up please Openreach but good job so far! Dave

Hi @JoeyB, If you PM me the ticket number i'll take a look into it for you. Sorry for the slow response from me, I've been away again on business Dave

Hi, A low end Fortigate box will do the trick. Pm me if you'd like a quote. Thanks david

Senior Technical Services Engineer This role is based at our Ilkley office within the busy Customer Technical Services team. This role is crucial to providing and supporting the customer with the services they need and you will take an active role in ensuring that the customer is provided with an excellent level of service. You will work in a small team of engineers and report to the Customer Technical Services Manager. This is a customer facing role and will involve progressing incidents and requests through to resolution, maintaining contact with customers throughout, configuring and remotely installing firewalls and routers, liaising with 3rd party suppliers such as BT, TalkTalk, Virgin, O2, Fortinet and Lightspeed in the resolution of faults, taking responsibility for resolution of escalations, supporting and coaching Customer Technical Service Engineers and involvement with new projects. This role provides the opportunity to work with the latest technologies in a challenging environment, with invaluable on the job experience and formal training. First and foremost you will be truly passionate about providing an outstanding level of service which delights our customers. You will bring strong technical expertise to the role and show a strong desire to learn new technologies and products. You will work effectively as part of a team but also be able to work alone when required including visits to customer sites to install equipment and resolve faults. Flexibility is required as onsite visits may be necessary at short notice and a full driving licence is required. The role involves shift work on a rota basis covering the hours of 8am through to 18:00 and out of hours on call support is also a requirement via a rota. Responsibilities • Responding to incoming phone calls and emails within agreed targets • Logging and maintaining records within the help desk system • Effectively managing own work list, taking ownership of calls and progressing these through to resolution in line with agreed service levels • Troubleshooting incidents, liaising with Network Engineers and 3rd party suppliers as required • Proactively maintaining client systems and responding to monitoring alerts • Firewall and router configuration managing remote installations at client sites • Providing assistance to customers both remotely and through onsite visits • Creating and maintaining technical documentation and user guides • Providing support and coaching to Customer Technical Services Engineers Requirements • Excellent customer facing skills and natural ability to build relationships • Strong customer service skills, verbal and written, with ability to work effectively at all levels • Solid experience in a customer facing, technical support role • Good organisational skills and ability to effectively multi-task • Strong trouble-shooting skills • Calm under pressure • Confident • Strong team working ethic • Strong understanding of Microsoft technologies • Fundamental knowledge of networking, security, VOIP and broadband technologies • Good understanding of DNS and SMTP • Advanced knowledge of IPV4 • Basic router configuration • Understanding of routing protocols • Configuration and support of firewalls • Full UK driving licence Desirable • Experience in supporting Fortinet technologies • Experience in advanced routing (OSPF, BGP, etc) • Experience of EOIP and VPLS • Knowledge of web filtering technologies (LightSpeed Systems preferable) • Experience in supporting MS Exchange How to apply? To apply for this role, please send your CV together with covering letter to [email protected] stating 'Senior Technical Services Engineer’ in the subject field. Should you be asked for an interview you will be required to take a written test to assess your technical knowledge over a range of IT and communication subjects.

Julia, What on earth is no operational contention meant to mean? If swgfl are using Bt wholesale based fttc then there is no sla on delivering bandwidth back to the wholesale ISP so speeds can vary depending on 1. The number of live fftc connections compared to the backhaul from the fttc cabinet back to the exchange 2. The amount of 21cn bandwidth bought by the wholesale isp from bt wholesale via the ISPs interconnect 3. The size of the ISPs interconnect into bt wholesale 4. The upstream links from the exchange into BTs 21cn network The only kind of fttc which has any kind of bandwidth guarantee is Ethernet over fttc (eofttc) or Generic Ethernet Access fttc (gea-fttc) It really annoys me when some companies make up "spin" words or phrases to make schools believe they are getting a 1:1 contention ratio when they are blatantly not :-( Rant over Dave

Watch this space chaps. I can't comment on the specific issue and exactly how it occurs and why, but we have a case open with our vendors which has already been escalated. I'll be in touch via the forum soon. If you want to comment or have questions on this or anything else please do send me a PM. Thanks Dave

Fear not Fortinet and Schools Broadband give you unlimited VPN licenses included in our normal annual charge

We've got quite a few schools that have moved over to us too. Ping me over a PM or give me a call on our office number and we'd be happy to give you some contacts of direct customers. Ta Dave

No problem @IrritableTech, for sims access I'd recommend using a Fortitoken which will do you your 2 factor authentication. The Fortinet can then only allow access to certain Windows AD users those with the token too. Dave

hi @IT_Man_Dan sounds like that may be us then Thank you very much for joining us. There are a couple of ways you can do this using our Fortinet solution. Either you can create them a script which will automatically map them the drives once they are connected to the VPN (via IPSEC or SSL) or I think you can use the Fortinets SSL web portal. This will give your end users a simple button via a web front end to be able to map drives. I'd suggest you call your account manager and he'll setup a call with one of our technical consultants for you who can find the best solution in combination with our products as this certainly isn't anything unique. Thanks again and we're looking forward to work with you David

hi yes sorry will do. I've been away of late and I'm going to be away most of this and next week too. I'll do a separate thread actually to everyone on Edugeek about it. Thanks Dave

if you want a great firewall I'd highly recommend Fortinet. If you want to know the correct spec for your school then let me know and I'll advise on the best device. Thanks Dave

This might sound daft but BT changed the pricing of their Ethernet Access Direct point to point fibre circuits and 100mbit circuits are now cheaper than 10mbit circuits. Sooner or later the 10mbit product will get pulled. Having said that though I think bgfl use virgin media anyway and their pricing is much more ad hoc We are starting to see more secondary schools take 100mbit on 1gbit bearers. One school has just taken a 300mbit on 1gbit bearer and get close to maxing it out, although they have rolled out 1:1 iPads which eat bandwidth in certain circumstances. Dave

Sure I've got lots of them. Send me a PM and I'll see what I can do. Dave

yes it was a Lightspeed URL categorization issue. They fixed it pretty quickly though

@IrritableTech is right. You can't get Ofsted outstanding rating in e-safety if you don't have any reporting on user activity.

do an internal ignore rule for the specific IP address of that machine. It should then be allowed through as no rules will be applied to it. This is not a filtering allow all rule but an internal ignore rule that's in a different place Dave

One Draytek 2830 in the post to @IrritableTechfor the paltry sum of £50 inc VAT when they should be £180 + VAT Thank you for being one of our good customers

Well to my existing customers they can have a Draytek 2820 for £10 or a 2830 for £50 + p&p I'm out all day and tomorrow so will get our operations ladies to check how many I have in stock at the moment. The 350 will be coming back over the next 6 months. I'll think of a price to none Schools Broadband customers soon Heck if you move your school broadband connection to us I might just throw you in a spare one anyway Thanks Dave

@IrritableTech I'm about to take stock of circa 350 Draytek 2820 / 2830's as we migrate people to our cloud solution. Let me know if you want one dirt cheap Dave

Yes we're going to v2.7 from v2.4 so it's quite a big upgrade. You'll have received an email with the new feature sets etc Dave

very nice