mattianuk

I’ve updated the vacancies page for this, and it’s now open till the 20th

We need two of these now! I’ve updated the vacancies page for this, and it’s now open till the 20th

I’ve updated the vacancies page for this, and it’s now open till the 20th

Hi all, some more info: Lourdes IT are a not for profit IT Support Team in Redditch near Birmingham. We have just moved into our own building with a great workspace, training space and break out area. We support 20+ schools and growing. We provide onsite support, a helpdesk, manage broadband. That we provide over an MPLS and provide SIMS support. There will be 13 of us on the team - all at different levels and it is a really fun place to work. 2x first lines - working across our sites supporting schools. We actively promote from within so a great starting point. 2nd line technician - join our existing 2nd line team based in our brand new offices, a great next step for first lines. Deputy IT Services Lead - help me manage the team, our schools and lead on technical projects. to find out more and apply - visit Vacancies – Lourdes IT Support

Hi all, some more info: Lourdes IT are a not for profit IT Support Team in Redditch near Birmingham. We have just moved into our own building with a great workspace, training space and break out area. We support 20+ schools and growing. We provide onsite support, a helpdesk, manage broadband. That we provide over an MPLS and provide SIMS support. There will be 13 of us on the team - all at different levels and it is a really fun place to work. 2x first lines - working across our sites supporting schools. We actively promote from within so a great starting point. 2nd line technician - join our existing 2nd line team based in our brand new offices, a great next step for first lines. Deputy IT Services Lead - help me manage the team, our schools and lead on technical projects. to find out more and apply - visit Vacancies – Lourdes IT Support

Hi all, some more info: Lourdes IT are a not for profit IT Support Team in Redditch near Birmingham. We have just moved into our own building with a great workspace, training space and break out area. We support 20+ schools and growing. We provide onsite support, a helpdesk, manage broadband. That we provide over an MPLS and provide SIMS support. There will be 13 of us on the team - all at different levels and it is a really fun place to work. 2x first lines - working across our sites supporting schools. We actively promote from within so a great starting point. 2nd line technician - join our existing 2nd line team based in our brand new offices, a great next step for first lines. Deputy IT Services Lead - help me manage the team, our schools and lead on technical projects. to find out more and apply - visit Vacancies – Lourdes IT Support

Deputy IT Service Lead - £31,795 - £34,256 An exciting new role within our organisation to provide 3rd line technical support, to lead on all technical aspects of our support and projects and to work closely with the IT Service lead to ensure we complete our mission to deliver outstanding support. more info and to apply: Vacancies – Lourdes IT Support

Hi all, We have 2 jobs going, a first and a second line IT Technician. We are a not for profit team, part of Our Lady of Lourdes MAC but providing support to many schools in Worcestershire, and growing fast. Hi all. Just to let you know we have three jobs going, all at different levels. It's a great time to join us, as we head to our new offices in half term. All info is on our website: https://www.lourdesit.org.uk/vacancies/ 1st Line IT Technician: £19,049 - £19,430 Join our team of proactive onsite support technicians – delivering hands on support and guidance to our schools. Customer service skills are essential in this role, as well as a friendly, can do attitude. You will be supported via our 2nd and 3rd line support teams. 2nd Line IT Technician - £21,589 - £24,158 Our 2nd line team continues to grow. Based out of our brand new offices in Redditch, you will work on the helpdesk, and onsite when required, to deliver support and resolve issues. You will also work on projects and support our 1st line team.

I am still looking for a second line to join our team. We are growing quickly - supporting multiple schools in a business like set up but being part of a multi academy. We support schools in and out of our MAC (over 20) and provide onsite IT support, manage a MPLS for our school’s and provide SIMS support. You will be part of a team of 3 second lines. We really believe in promotion from within, so a second line role is rare - is you want to be part of a growing team, that look after each other and work together - then give us a shout. We are about to move into a new office block which you can help us create a brilliant resource. We use HyperV, failover clusters (we create these several times a year) we use Odfice365 but want to roll it out further and embed it more, we work closely with Snoothwall and other leading platforms too, including FreshDesk for our helpdesk. Vacancies – Lourdes IT Support

Help Desk & SIMS Analyst Due to our continued growth, Lourdes IT (Part of Our Lady of Lourdes Catholic MAC) are looking to appoint a highly motivated individual to a new role of Helpdesk and SIMS analyst. The successful candidate will be a key member of our growing team, working on our central helpdesk to support users via phone, online chat and within our helpdesk. With remote access to all systems, they will be able to solve a range of issues quickly and effectively to minimise the impact on teaching and learning or administrative roles. As part of the role, the individual will specialise on supporting schools with their SIMS MIS systems, in conjunction with our Senior Support Team. The right applicant will have experience of SIMS as a user, or preferably giving support or training to users in a prior role. Our experienced team will provide targeted support to the right candidate to allow them to successfully resolve a wide range of SIMS support request on first contact. Who we are looking for: Hardworking and dedicated individuals committed to a career in IT Support as part of a forward-thinking team with a growth mindset. Experience of providing IT support to end users Experience in the use of, or support of, Capita SIMS MIS Desire to progress within the IT Support/SIMS support roles in future. This is a full time and permanent position (not term time only), holidays are to be taken in school holiday time. £19,125 -£20,818 (Pay review pending) Based in Redditch, Worcestershire. More information and to apply: https://www.lourdesit.org.uk/vacancies/

We have 3 jobs going for supporting our schools. first line IT Technician role (£17,168 – £18,672 full year, full time, 37.5hrs pw (term time only considered)) second line IT Technician role (£20,661 – £22,658 full year, full time, 37.5hrs pw) apprentice first Line IT Technician role (£318pw /full year, full time 37.5hrs pw) All information and forms: Vacancies – Lourdes IT Support Closing date: 20th July

This is a full year, full time, permanent post paying £17,168 – £18,672 with exciting opportunities for future internal development. Due to our expansion, we are looking for mobile IT technicians to join our team. We are a not for profit trading arm of a MAC (the catholic type of MAT!) We currently support 18 schools, with IT support, broadband provision and a SIMs Helpdesk. We invest in our staff, and our support delivery. We kit out our team with laptops, iPads and phones, we use FreshDesk to deliver great service and we love Office365 Stuck as a one man band in a school? Got IT experience and looking for a start in edu tech? Finished an apprenticeship? We want you. Our team is full of friendly IT folk! Find out more and apply: Vacancies – Lourdes IT Support Closing date is 4th July

Simple answer: Stop doing it any other way. By doing it that way, you are giving them no reason to stop. Stand up, be strong. Make sure your systems are easy to use and log (ie a helpdesk with email piping.) And only do those tickets. It's tough to start, but the message soon gets around. It wont win you friends, until they realise you work faster and more efficient this way.

We are looking to expand our team with a friendly, helpful and dependable first line tech to join our team of 9 others. We are a friendly bunch and have our own building at our home school and support 9 schools (4 first/5 middle) on a rota with a central helpdesk. Car is required. Laptop and phone provided. Lots of CPD available, including BETT visits, seminars and future possible access to apprentice qualifications. We also regularly promote from within, which is why we always need first line techs. Details here: Vacancies | Lourdes IT Support

Hi all ICT Technician (Scale 3 Point 14) Term Time + TEDs + 5 days 1 year Temporary Contract Salary: £14,352 per year. Closing Date: 17th July 2017 Interviews w/b 17th July 2017 Start Date: 1st September 2017 More info: Vacancies | St Bede's ICT Support Team We are looking for our 9th technician to join our team. We support 9 schools, and are now providing SIMs support to schools. Our team is a friendly bunch and we pride ourselves in our development of staff within the team. We have taken those with little experience who are now in 2nd line roles, offer CPD regularly in house and on course and have our own dedicated office block. Whilst this job is an entry level position, for the right candidate there is lots of potential and a great team and working atmosphere. We are expanding by a couple of schools a year, and this is our 2nd new post this year.

Steve, if this is because of the email from IBS, have you got a copy of your actual contract end date? IBS have only done this to scare people into signing back up, because CIS are about to launch a service. Many renewals for the schools I manage are not due to 2018. Earliest is December 17.

Hi folks Our unique team is looking to replace a tech who has recently got an internal promotion. We are a team of 7 supporting 3 middle schools and 4 first schools in Redditch and Bromsgrove, the position is for first line support, working to a timetable in various schools we support. We have a NM, senior tech, 2nd line tech and 2 first line techs as well as an admin support. You must have your own transport, a sense of humour, a decent taste in music. We can teach the ways of our networks and update an existing skills base - but we cannot teach the enthusiasm, dedication and hard work ethic we want from our team. Customer service is at the core of all we do. Our team work under high pressure but can still enjoy the unique nature of our team. We have our own bungalow as of our office, you get a uniform, a laptop and an iPad as well as room for development within the team. More info: Vacancies | St Bede's ICT Support Team

I have, I am working with AH in charge of PM and as I am a member of SMT it has been discussed that this is the right route to take - but I was just after some starting points rather then from scratch.

Hi all My team is expanding again, and will soon be at 7 people. I wanted to move away from the Performance management documents the school provide, as they are geared towards teachers. I wondered if anyone had any IT specific documents at all? Cheers Matt

Netflix and free view, considering now TV. All through apple TV

This was asked for, in my case, because we are moving insurers as we are now a MAC, we have been using Parago, and they have entered all the details for us - but I want to use my own Excel spreadsheet as I prefer that, but it doesn't have costs listed in, its more an inventory for us of our equipment.

Budget stuff, ie recurring software costs etc are useful. We now have a handover document, as we support 5 sites and anyone could end up there, created over Xmas when someone left. Used everyday now by new techies.

We use Luke @ Millgate for lots of stuff. I like having a personal account manager who I can get on well with, but they do deliver on time, and where they are issues they are upfront and proactive. I haven't used them to deliver networking support - but I know this is something they are pushing at the moment and would have no hesitation giving them a try. We used Novatech to build our core network, which is all fine and good for a bit of balance

Luke at MillGate, Simon at Novatech, Ebuyer for quick stuff.

All of the schools we manage we have brought new Novatech all in one machines, i5, 4gb and 120gb ssd with 22" monitor. I think it's really important to give them decent pcs, and would never give them second hand PCs. Classroom pcs affect every lesson, so they need to be decent, also where we have replaced laptops with desktops, support requests fall massively.