NetSupportTechSupport

When using the NetSupport Notify.msi file with an Active Directory Software Installation or SCCM the installation parameters will be added automatically when you add the MSI file. If you need to add the MSI installation parameters manually at any point you would use the following: msiexec /i "NetSupport Notify.msi" /qn Please be aware that you will also need to add the NSN.ini and a pre-configured Config.dat files to the folder the NetSupport Notify.msi file is located in to allow the installer to install the required Notify components and apply the connection details to the Notification Server.

Hi I work in the support team at NetSupport and I would like to offer our assistance in the behaviour you have raised with RM Tutor 5 and the lock feature. If you would like to contact the NetSupport support team direct on [email protected] and we will be happy to help. Kind Regards, Andy Earp Tech Support Analyst NetSupport Ltd.

Hi @maark I work in the support team and NetSupport, after looking into the above there was a known conflict found in 2014 when using previous releases of NetSupport School\NetSupport Manager with Policy Central that could cause the issue you found with Office 2013. A full solution to this issue was included in NetSupport School version 11.41.0010 (released November 2014) and NetSupport Manager 12.01.0011 (Released Dec 2014). If anyone is experiencing this issue please contact [email protected] or your account manager for assistance we will be happy to help you. Hope this helps Andy

Hi Tesla I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport School within your environment. If you would like to contact the NetSupport support team direct on [email protected] and we will be happy to help. Kind Regards, Silvana TechSupport Analyst NetSupport Ldt.

Hi I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport Manager within your environment. If you would like to contact the NetSupport support team direct on [email protected] and we will be happy to help. Kind Regards, Silvana TechSupport Analyst NetSupport Ldt.

Hi Ryoka012 I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport Manager within your environment. If you would like to contact the NetSupport support team direct on [email protected] we will be happy to help. Kind Regards, Silvana TechSupport Analyst NetSupport Ldt. Regards

Hi 239Rosehill I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport within your environment. If you would like to contact the NetSupport support team direct on [email protected] we will be happy to help. Kind Regards, Silvana TechSupport Analyst NetSupport Ldt. Regards

Hello I work in the support team at NetSupport and I would like to offer our assistance for the NetSupport ServiceDesk request. If you would like to contact the NetSupport support team direct on [email protected] we will be happy to help. Alternatively you can call us on +44 1778 38 22 72 or visit our live chat to speak to a member of the team. www.netsupportsoftware.com/chat Kind regards Silvana Technical Support NetSupport Limited

Hi, I work in the support team at NetSupport and I would like to offer our assistance in resolving the connection issue you have experienced when using NetSupport School within your environment. If you would like to contact the NetSupport support team direct on [email protected] we will be happy to help. Regards Andy

Hi Rod, I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport School within your environment in order to apply the Room names via Group Policy. If you would like to contact the NetSupport support team direct on [email protected] we will be happy to help. Regards Andy

Hi Karl, I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport School within your environment. Unfortunately from reviewing our Support system we were unable to locate any record of you contacting our support team. If you would like to contact the NetSupport support team direct on [email protected] we will be happy to help. Regards Andy

Hello Gerard I have raised this with us as a ticket and your reference number is PR105109. Please contact us on our Chat: http://www.netsupportsoftware.com/chat quoting the reference number. Or conatct us via Phone on +44(0)1778 382272 (9am-5pm GMT) We will then be happy to assist you further in resolving this problem. Kind regards

Accidental double post

Hi there, Sorry that you are encountering issues with our NetSupport School product. Would it be possible if you could raised a support ticket with us so we can troubleshoot the problem that you are encountering. Ideally we will require snapshots of the configuration from both the Tutor and a Student machine that you last saw the issue with. In order to run the Support Tool on each of the machines, please refer to our Technical Document below: http://www.netsupportsoftware.com/support/kb/asp/kbprovider.asp?gettd=472&lang=EN&xsl=http%3A//www.netsupportsoftware.com/support/kb/TechDoc.xsl Once you have done this please send an email to our Technical Support Department: [email protected] Please put a brief description of your issue (same as above will be fine) and we will continue our investigations. We look forward to your response. Herman Rana