spikeysworld1605

Hi Rob, We are connecting on a room by room basis with configuration from group policy. The tutors and students are configured to access our gateway server with room keys set for the different rooms so as to only have access to the correct machines. The tutors browse the whole subnet that all school machines are in, and the machines that are not visible are in the same subnet as the others that are. With regards to support I think our support contract has expired so I doubt we will get anywhere with the support team. Regards, JT

Hi, We are having an intermittent issue with some of our machines running netsupport 11. The software is installed correctly on all machines and settings are deployed with group policy and are being applied to all machines even the ones that are not showing up. The strange thing is I can see the machines looking from the NetSupport tech console but the tutor of the class cannot see several of them (see image below from my tech console). . We are using a gateway setup and the machines are also visible in the gateway. Any ideas what can be causing this problem? We have tried everything we can think of, and reinstalling the student client has worked in some cases but obviously is not a long term solution. Many thanks in anticipation.