ultimatepie

USE https://exa.net.uk, awesome,

worse support out of all the education software products we use, Always have a new account manager seems there have a high staff turn over,

Status page again not working on database performance issues on VM-UKS-WebL03, any other schools on this host?

I understand your Pain http://www.edugeek.net/forums/mis-systems/226127-bromcom-status-page-pointless.html

you need to enable cookies for preview to work in gpo for google drive

thank you for your reply, We also had issues on Friday around 14:15 and multiple schools on EduGeek reported the same issue but the status page on Bromcom was not updated, again we called our isp no issues on their side, but as a school, we see it as a major issue if the school is struggling to run reports or take registers because of performance issues then get told to clear your cache which does nothing when the web host is struggling with SQL requests on your side,

Has anybody else had experience with the status page, I believe it to be pretty much useless as it's not true majority of the time, We have had database performance issues but it has not been reported on the status page which is kind of false and becoming very frustrating when you believe the issue could be ISP or web filter. https://status.bromcomcloud.com/

Great pain was caused today, not a good day for support

We have a 300Mbps connection down and not redlining it at peak times, but staff are reporting performance issues when running cover or attendance at peak times. every time we report the issues just get told to clear the cache, I feel a bit fobbed off with this response. Also, this morning bromcom had a faulty server cluster issue with their VM which our MIS is hosted on. We didn't get notified of these issues occurring until we called up. anyone having these issues?

how many DC's do you have ?

Had the same issue, just quick allow on smoothwall the following domains, Sophos Central Admin domains You must allow these domains and ports through your firewalls and proxies for your protection to work correctly. If you're a partner managing accounts for customers, you must do this for each customer's firewall or proxy. central.sophos.com cloud-assets.sophos.com sophos.com downloads.sophos.com Note If your proxy or firewall supports wildcards, you can use the wildcard *.sophos.com to cover these addresses. Then enter the following non-Sophos addresses. az416426.vo.msecnd.net dc.services.visualstudio.com *.cloudfront.net You must also review the other sections in this page and allow the appropriate domains and ports for all your licenses. If you're a partner managing accounts for customers, you must do this for each customer's firewall or proxy, matching each customer's licenses. Endpoint domains If your proxy or firewall supports wildcards, use the following wildcards to cover these Sophos endpoint domains. *.sophos.com *.sophosupd.com *.sophosupd.net *.sophosxl.net Then enter the following non-Sophos addresses. ocsp2.globalsign.com crl.globalsign.com If your proxy or firewall doesn't support wildcards, you must identify the exact Sophos endpoint domains you need, then enter them manually. To identify the server address that Sophos Management Communication System uses to communicate with Sophos Central Admin securely, do as follows: Open SophosCloudInstaller.log. You can find it in the following locations: Windows 2008 R2 and later: C:\Documents and Settings\All Users\Application Data\Sophos\CloudInstaller\Logs Windows 7 and later: C:\ProgramData\Sophos\CloudInstaller\Logs Look for the following lines: line starting Model::server value changed to: line starting Opening connection to They should have a value that looks like this dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com. You must add this address and the following addresses to your firewall or proxy allow list. dci.sophosupd.com d1.sophosupd.com d2.sophosupd.com d3.sophosupd.com dci.sophosupd.net d1.sophosupd.net d2.sophosupd.net d3.sophosupd.net t1.sophosupd.com sdu-feedback.sophos.com sophosxl.net 4.sophosxl.net samples.sophosxl.net cloud.sophos.com id.sophos.com central.sophos.com downloads.sophos.com amazonaws.com *.hydra.sophos.com If you want to be more specific about the domains you allow for hydra.sophos.com you can use the following domains. *.mcs2-cloudstation-eu-west-1.prod.hydra.sophos.com *.mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com *.mcs2-cloudstation-us-east-2.prod.hydra.sophos.com *.mcs2-cloudstation-us-west-2.prod.hydra.sophos.com You must also add the following non-Sophos domains. You must not use wildcards for these domains. ocsp.globalsign.com ocsp2.globalsign.com crl.globalsign.com crl.globalsign.net ocsp.digicert.com crl3.digicert.com crl4.digicert.com Note Some firewalls or proxies show reverse lookups with *.amazonaws.com addresses. This is expected as we use Amazon AWS to host several servers. You must add these URLs to your firewall or proxy. Endpoint ports You must add the following ports. 80 (HTTP) 443 (HTTPS) AD Sync If you're using the Active Directory service, you must also add the following pre-signed s3 domains: tf-presigned-url-eu-west-1-prod-*-bucket.s3.eu-west-1.amazonaws.com tf-presigned-url-eu-central-1-prod-*-bucket.s3.eu-central-1.amazonaws.com tf-presigned-url-us-east-2-prod-*-bucket.s3.us-east-2.amazonaws.com tf-presigned-url-us-west-2-prod-*-bucket.s3.us-west-2.amazonaws.com If your proxy or firewall supports wildcards you can add the following wildcards: *.s3.eu-west-1.amazonaws.com *.s3.eu-central-1.amazonaws.com *.s3.us-east-2.amazonaws.com *.s3.us-west-2.amazonaws.com Intercept X Advanced with EDR Note Add the domains and ports listed in Endpoint domains and Endpoint ports before adding the domains listed below. If you have an Intercept X Advanced with EDR license, you must also add the following domains: tf-edr-message-upload-eu-central-1-prod-bucket.s3.amazonaws.com tf-edr-message-upload-eu-west-1-prod-bucket.s3.amazonaws.com tf-edr-message-upload-us-east-2-prod-bucket.s3.amazonaws.com tf-edr-message-upload-us-west-2-prod-bucket.s3.amazonaws.com live-terminal-eu-west-1.prod.hydra.sophos.com live-terminal-eu-central-1.prod.hydra.sophos.com live-terminal-us-west-2.prod.hydra.sophos.com live-terminal-us-east-2.prod.hydra.sophos.com *.mcs-push-server-eu-west-1.prod.hydra.sophos.com *.mcs-push-server-eu-central-1.prod.hydra.sophos.com *.mcs-push-server-us-west-2.prod.hydra.sophos.com *.mcs-push-server-us-east-2.prod.hydra.sophos.com

thanks your a star

my ticket ID is 311958

Just finding it really hard, smoothwall must be having internal issues. But got promised yesterday a phone call and waited on site for a phone call that didn't happen, and don't want to waste my time today.

Raised a ticket yesterday as critical, haven't heard anything back, keep getting promised a phone call back but haven't heard anything yet, Is anyone else having these issues?

running Chrome 90 at the moment, I Have disabled print preview in gpo which is a quick bodge, I am waiting for google to fix this bug, unless its an issue with cloud print and the proxy is blocking it.

image of issue

I am having an issue at the moment where google chrome is not allowing staff to preview and print pdf's to available printers. This only happens when the current staff are signed in to Google accounts. only started happening today. No changes to group policy.

my adm templates for google were old, this way I couldn't find it updated now. thank you very much

this is a dword reg edit, not a gpo adm template for google enterprise, but I will try roll this reg edit out, do you have example many thanks

To open Chrome’s Task Manager, click the “More” button (three dots), hover over “More Tools,” and then click on “Task Manager.” Alternatively, press Shift+Esc on Windows or Search+Esc on Chrome OS to open Task Manager. https://www.bleepingcomputer.com/tutorials/how-to-open-and-use-the-google-chrome-task-manager/ Students using chrome taskmgr to kill safe guarding extension for YouTube which is build into chrome, have google enterprise adm templates but nothing to block this chrome application taskmgr . anyone else with the same issue. help please

seems to be back up now

take me back to Microsoft exchange on site, at least I could do something part from looking like a tit, blaming google,

In a school in west Yorkshire this Morning, We built a report to send results via Bromcom which uses Microsoft azure so mx records will be same as office 365 etc, but we use google Gsuite to host emails for everyone in School, having to use google vaults to see if students have received emails with results to verify. very sad day for google,

we are getting this error about 3 to 4 times a week on shared pc's with roaming profiles. I found that if you delete the internet explorer folder in appdata local/roaming it will fix the issue but the user will lose all bookmarks, favourites , history etc. :c ideally would like a global fix for the issue rolling out in group policy. if the fix is just upgrading IE 10 to 11 we will just do that. we don't really wont to install Google chrome because locking down could be an issue. We don't wont users installing vpn/proxy extensions on chrome to bypass web filter etc.