drewp

Is anyone seeing a problem with the desktop version of outlook not being able to access mailboxes that are shared with the user? Seem that new messages are arriving, the unread message count increases but the messages are not being shown. Logon to the mailbox that is being shared with the user and the messages are there... Have rasied a ticket to MS but thought that it might be related to this problem of opening shared mailboxes...

Might also be good to disable QUIC using GPO/MDM to cover all possibilities? Computer Configuration\Administrative Templates\Google Chrome\Allow QUIC protocol = Disabled Computer Configuration\Administrative Templates\Edge\Allow QUIC protocol = Disabled

For the Boarding SSIDs I have it setup to send RADIUS Auth to NPS and the Acc to the Smoothwall server - not forwarding the ACC from NPS to Smoothwall. Also have other SSID sending RADIUS Auth and Acc directly to the Smoothwall server. Smoothwall has an Auth option for "Redirect users to SSL Login page (with session cookie)" you could look at. It would need the devices to have the SSL Certificate from your Smoothwall Server to be installed on the BYOD to work, but you would also need that installed for HTTPS Interception. I have found Google Pixel Phones are difficult to get working with self-signed certificates...

Safeguarding Exclusions does not appear to be a standard category, must be a custom category that has been created on your site?

For me a google search for gamepluto is blocked - Do you have an HTTPS Interception policy enabled for search engines?

Could be cached content? Have you cleared browsing data on the devices?

Done a test on a device that has the cloud filter agent and it blocks that site as Video Games, Online Games. Are other sites in the policy being blocked? Have you got a ticket opened with Smoothwall's Support Team?

Are the users on the devices being correctly identified and the correct policy being applied?

For me gamepluto.com is in Video Games and Online Games, policy tester is showing it as being blocked for pupils. Content modification policy "Remove QUIC Header" applied to everyone everywhere What does the real-time webfilter logs show? What does the policy tester show?

Did a restart this morning and seems to be happier. I did log a support case with some logfiles.

@kennysarmy Are you blocking Adverts on YouTube using a Content Modification policy? https://kb.smoothwall.com/hc/en-us/articles/4408781524242-Blocking-adverts-on-YouTube With it disabled it seems to help here... More testing suggest that it does not help...

Is anyone else having problems with YouTube showing "You're offline. Check your connection." when trying to play videos? We are using Smoothwall for our filtering.

You could try a web proxy exception for the ip address of the doorbell - Guardian>Web filter>Exceptions

Office 365 A1 licences here and I can access the Legacy MRM policies...

Do you have a HTTPS inspection policy for Staff, Facebook App, Everywhere, Do not inspect Do you have a HTTPS inspection policy for Pupils, Facebook App, Everywere, Decrypt and inspect - this would cause the app to stop working for pupils. Social Media categories would need to be unblocked for staff web filter policies, and blocked for pupils, would need to check that no urls for social media platforms are included in the Authentication bypass/exceptions. Smoothwall have a KB article on WhatsApp - https://kb.smoothwall.com/hc/en-us/articles/360002134304-Configuring-the-Smoothwall-Filter-and-Firewall-to-Allow-Access-to-WhatsApp#:~:text=If%20the%20WhatsApp%20application%20doesn%27t%20work%20through%20a,as%20well%20as%20a%20Guardian%20and%20HTTPS%20Policy. Hope this is some help...