Lorfarius

Bit of a weird one but whenever I try to connect to a single staff user it just shows Access Denied on the Remote Screen Viewer. They aren't in any special groups beyond staff and can't find any special settings, has anyone had this before and managed to sort?

Apologies if there is a thread for this but couldn't see one and thought it could be a good thread to get suggestions for replacements! We are using Smoothwall as a firewall and only have broadband from EMPSN but would be looking for another company. Can anyone suggest any suitable companies? Seems to be pulling the plug in October but our contract isn't due to expire until Feb 2027 so a bit off yet.

Is it possible to reprint documents in the Impero console? Had a look at the logs but can only see a way to print log reports when I could do with getting the document itself.

Yeah, def not got the money for a new MIS.

We use this linked to SIMS Hosted and over the years it just seems to be so clunky and slow. Always fail, is a nightmare to get working and the support never seems very helpful. After 10 years of dealing with it I'm thinking its time to move on. Can anyone give some recommendations? What are you using that could be a decent replacement?

Not able to log in to SIMS Connected, keeps crashing at the blue windows screen and it refuses to accept to my login details for the support portal. Tried changing the password but shows an error and talks about a SIMS Summer update over the weekend. Anyone else struggling? Advance notice of a SIMS Upgrade Over the weekend of 27-29th of June we are planning to upgrade SIMS Connected to the Summer release. Services to SIMS connected will be suspended during your local weekend period and resume before the start of your new working week. Added On: 19/06/2025 09:11:45 | Last Updated: 19/06/2025 09:11:45

Some great suggestions, thanks everyone!

Hopefully this is a simple one but I am being asked to find a few companies to get quotes for a fresh website design. Can anyone recommend some decent companies worth using?

PM sent.

Thanks, that worked!! You are a star. Been chasing them for a couple of days with no response, not happy with them at all. They made us wait 5 days for a response for something simple recently and can't believe how poor the support is.

Where did you find the certs? Searched the help page on our Smoothwall but doesn't come up and can't see it in any of the sub menus.

Did you manage to get a response? Support never seem to reply for days and even our account manager isn't responding.

Does anyone use ContentKeeper? Seems to be a decent firewall replacement (we are using Netsweeper). https://www.imperosoftware.com/contentkeeper/ Anyone tried it or have much experience in a school?

Been told that the agreement with them is for 99.75% up time so suspect there will be some compensation at least.

We aren't having any issues either. Has anyone heard from NASSTAR? Nothing since they fixed the problem.

Seems to be all up and running again with a message to say its sorted. Checked our network and seems to let me connect without issue and browse various websites. Still 5 days of downtime.

It's been a nightmare to be honest, ours went down on Tuesday morning and barely had any connection all week. Luckily we have a single 3rd party backup broandband line in an office for SIMs so still been able to get some access but so glad we didn't get a second line with KCOM. Those seem to be gone as well. There's at least 40 schools have problems with it and latest news is that BT are involved after multiple outages/firewall replacement. A select few PCs have been able to get online but not able to access anything with videos or pictures so very limited service if at all, yesterday the lot cut out at 2.30pm. Tried messing with proxy settings but hasn't made any difference. Been with schools for almost 20 years and never seen anything like this before, expect a serious response from the company and not just some sorry its fixed so back to normal later. Our contract is up next year so think we will be looking to move.

Seems to be down to SSL. After enabling 1.0 in browser settings it just started working!

I think this is profile based. Just tried it with a test teacher account and used the Open in Desktop App option. Pops up with the sign in prompt and is useable. Another user with the problem logged in on the same machine and it pops up with the "Navigation to the website was cancelled" page so def profile related.

Just tried this on the same PC with local admin and can log into an email account and open the file in Office without issue.

They move to different classrooms across the site.

Seems to follow users around now they are having the problem. But plenty that don't have the issue.

No, looks fine. It's effecting a random number of users rather than everyone.

Bit of an odd one this. We have roaming profiles on site and in the last week a weird issue has been cropping up on several accounts. Basically if the user goes to OneDrive or emails then selects Open in App it throws up the following: This is usually the account sign in box for 365 but that's as far as it gets. I've tried cleaning the profiles off PCs and trying several places but once an account has this problem it won't go away. Seems to be popping up on other accounts now and at a bit of a loss at what to do. The Pop up window doesn't provide any info and I tried adding all of the URL's it could possibly be linked to over on Capital Bytes but nothing happens. Does anyone have any suggestions?

Will do but think I'm going to go and have a lie down for a bit first!