bkelly

We have around 25 POS tills in our schools communicating with Fusion in the Cloud, running Win 10 Ent 2016 LTSB. Obviously this OS is going EOS in Oct. 2026 and therefore we need to look at moving to Win 11 IoT Enterprise LTSC. With that being said, has anyone performed a successful Win 11 upgrade on a SAM4S SPT-4856 or Oxhoo Onix 200 till? Were additional drivers required and if so, who supplied them? I've been advised by the manufacturer that Cunninghams would need to supply them, but despite having software and hardware maintenace in place, CRB are unable / unwilling to supply - proposing a replacement of the tills (at a cost of course!). Likewise, any temporary replacement tills (even supplied after Oct. 2026) will only be supplied with Win 10 Ent 2016 LTSB. Arguably the SAM4S units are underspec'd for Win 11 and therefore a replacement may be necessary. If you have upgraded to another model, did you buy from Cunninghams or elsewhere? Any recommendations would be appreciated. In part I understand the argument that the school is responsible for the ongoing support of the operating system, but feel that Cunninghams have a stranglehold over schools that cannot upgrade if indeed we are reliant on them providing drivers etc. for the touchscreen/biometric/barcode scanner. The conversation with Cunninghams has been going back and forth now for well over two years, and they still haven't given a clear response.

@tgrindoMay I ask what model of till you purchased and was it through Cunninghams? We are looking to replace our fleet of tills, upgrading to Win 11 IoT Enterprise LTSC, moving away from the Oct. 2026 EOL LTSB.

Hi Col, Thank-you for the information. Do you have a Microsoft link or similar that we can reference to our software suppliers please? Kind regards, Brian

Exactly! Thank-you for the reply. We have the assistance button disabled and per Impero, although it is disabled... It actually does appear regardless and then supresses / hides the button, rather than simply not loading at all.If you try Alt-Tab at the Windows login screen, you may / will notice it running.

For the last five months we have had a ticket open with Impero for a bug in their client (v8.6.25) on Windows 11, which they have acknowledged and are yet to fix. The problem is that the Impero client request assistance button steals focus away from the Windows login screen - meaning that touching the keyboard / pressing Ctrl-Alt-Del does not work, until you Alt-Tab or click the mouse to restore focus. The only bespoke setting we have is the Windows screen sleep time is extended to 900 seconds. However, even leaving this at default results in the same problem - both on our image and a vanilla install across multiple hardware vendors. Have others moved forward with Win 11 and this client? Anyone else seen the issue?

Twyford Church of England Academies Trust, is seeking to appoint a motivated and dynamic Senior AV and Events Technician with a high level of technical knowledge and outstanding customer service. Responsibilities include advising performance organisers, setting up and operating AV equipment for performances and other Drama and Music events and workshops, and supporting the Director of Technical Services in relation to assemblies and supervision of the student technical crews. You will be part of the Technical Services Team, that delivers an IT and AV service to the four schools of the Twyford Church of England Trust - Twyford CE High School (Acton), William Perkin CE High School (Greenford), Ada Lovelace CE High School (Ealing) and Ealing Fields High School (Ealing). The role is primarily based at William Perkin CE High School in Greenford but will involve providing practical support for events at other schools as required. The working week is 35 hours. Core hours of work are 7:30am – 3:30pm with a one-hour break, plus paid overtime for evening events, lettings and weekend working as required. Hours of work as arranged with the Director of Technical Services. The successful candidates will be: Proactive, approachable, calm and professional. S/he will have specialist AV training or qualification and will be able to demonstrate strong knowledge of AV and lighting systems, and experience of working in a customer services environment. Previous experience of work in a school is desirable but not essential. We offer: Excellent working relationships at all levels On-the-job learning and development opportunities Membership of the Local Government Pension Scheme For more information, please see the Job Description on the Twyford Trust Careers website -https://careers.twyfordacademies.org.uk/

Twyford Church of England Academies Trust, is seeking to appoint a motivated and dynamic IT and AV Technician with a high level of technical knowledge and outstanding customer service. The main purpose of the role is to provide excellent face to face IT and AV service to students and staff. Responsibilities include aiding in the use of computer hardware and software; setting up and operating AV equipment for performances and other Drama and Music events and workshops; service desk management and working with team members to troubleshoot complex and routine issues. You will be part of the Technical Services Team, that delivers an IT and AV service to the four schools of the Twyford Church of England Trust - Twyford CE High School (Acton), William Perkin CE High School (Greenford), Ada Lovelace CE High School (Ealing) and Ealing Fields High School (Ealing). The role is primarily based at Twyford CE High School in Ealing but will involve providing practical support for events at other schools as required. The working week is 35 hours. Core hours of work are 7:30am – 3:30pm with a one-hour break, plus paid overtime for evening events, lettings and weekend working as required. Hours of work as arranged with the Director of Technical Services. The successful candidates will be: Proactive, approachable, calm and professional. S/he will have specialist IT training or qualification and will be able to demonstrate knowledge of AV and lighting systems, and experience of working in a customer services environment. Previous experience of work in a school is desirable but not essential. We offer: Excellent working relationships at all levels On-the-job learning and development opportunities Membership of the Local Government Pension Scheme For more information, please see the Job Description on the Twyford Trust Careers website - https://careers.twyfordacademies.org.uk/