Arbor_Daniel

Hi, we are sorry that this has happened and can assure you that any contact slipping through from either a prospective school or customer is extremely rare. Response times and customer satisfaction are taken very seriously at Arbor and we have excellent statistics in these areas: - Email response average = 8 hours (same day) - Web chat response average = 90 seconds - Rolling CSAT = 95% Please could we take this to PM so I can find out a bit more about what happened in your case?

Hi, Im pleased to let you know that Arbor's report card functionality has recently been improved further following feedback from our users. You can learn about the improvements that are in the final of testing here on the "working on page" of our product Roadmap: https://portal.productboard.com/arbor-education/1-arbor-development-roadmap/tabs/6-working-on-now. Also, having recently released calculated fields into the Custom report Writer, we are also actively building this into mark sheets at the moment too. Dan from Arbor

Hi, thanks for letting us know about the issues you've had this afternoon. We've picked this up and our 2nd line team are investigating what's happened. We might need a bit more information so will be in touch via email with any follow up questions

Thank you for sharing your insights into using Arbor to manage clubs. This topic is very timely in fact, as our Product Team are planning to develop more functionality in this area over the next few terms. We’re always looking to hear how we can help schools work better, and we welcome all Arbor schools to contribute their feedback to our public-facing Product Roadmap. Our Product Managers keep an eye on it regularly for comments which feed directly into how we prioritise the products we’re developing. I’ve just shared a link with you via Direct Message to our Roadmap where you can up-vote and give your thoughts on planned developments for Clubs and Payments. Please also remember that you are only one click away from our comprehensive Help Centre and the Arbor Community - a dedicated forum where you can talk to our user base of over 1,800 schools and MATs

That's great to hear Sarah! And any feedback and ideas for further development in the Group MIS are most welcome! There's a lot of exciting developments planned in that area already! I'll DM you the link to where you can see what's coming and make suggestions!

Hi @SMunson, I can confirm that Arbor does indeed provide the Progress 8 analysis you have asked about. I have direct messaged you with more information on this and to also give advice on who best to talk to and how we can help! Many thanks Dan

Arbor have 156 secondary schools including many complex, large cross-site with post 16 provision. The number of our secondary schools grew by 86% since this time last year and we have had 0% churn.