WiFiWarden

I had a primary school use this service. I had everything whitelisted but still performance issues. Then I complained to the company and they moved me to their new platform that was supposed to be better, not difference whatsoever. We had remote calls and went through all the troubleshooting , the company refused to admit the fault was on there end. This went on for months, I just told the school to get rid of the company. Eventually they did. But each lesson only 1-2 students out of the entire class could actually use the platform. Some much learning time wasted.

Hi All, We've been having issue since day 1 with EdPro Cloud. Classes don't always sync properly with Google Classroom. Impero runs very slow or constantly freezes. Student chrome books will appear online and then go offline sporadically. When broadcasting the teachers screen either from the web version or even the desktop version, student devices ( ChromeBooks + Windows ) will have a grey screen and will not go back to normal until we restarted the student machine. The Impero server had 8 virtual processor with 16GB RAM. Memory usage sits around 40-50% usually. We have 1000 workstations. Before we added Chromebooks and Edpro cloud to the mix, the Impero server and console ran smoothly without any issues. We are using the latest version of Impero server, Impero client and latest browser extension. We have raised numerous support calls with Impero but they haven't been able to fix it. There only suggestion has been to keep the software up to date. Does anyone here have any ideas about what we can try next? Thank You.