Bromcom_Support

Hiya Kennysarmy We are experiencing longer wait times than usual, but we should be able to get responses to your cases quickly. Can you let me know your school ID I can check on these for you.

Hi Theblacksheep Sorry to hear you are having performance problems. Have you raised a case with our support team? If you have please drop the case number to me in a PM and I will check it for you.

Hi Kennysarmy If you raise a case and we will take a look at the report. The screen shots show the selections being made but it could be to do with the design of the report itself. Its worth us checking this for you :-) Thanks

Hi Kennysarmy Do you have a support case raised with us for this, if so let me know the case reference. This might be how the report is built and the filters that are used (or not being used). Let me know and we can take a look for you. Thanks

Hi Oaktch and Jann Sometimes there maybe a backlog of requests that need to be cleared. If you do still have further problems just pop a call or chat over to our support team and we will do some further checks for you. Regrading the status page I will get this checked with the Cloud team. We do also update our Known Issues page and put an item on the Help Centre so you can check there as well. If you have any other questions DM me and I will give you a call.

Hi Jaan and HC_Netman Just to let you know that normal service was resumed at 14:15. We are currently investigating the cause. Please pass on our apologies to your staff.

Just a heads up for all Bromcom IT Techs out there. We are making some important changes which will affect any schools who actively manage access to Bromcom's IP Address. Check out the link below for guidance; https://docs.bromcom.com/knowledge-b...dress-changes/ Kind regards, Bromcom Support

Hi CyBeRkld2002 The next set of sheets will be available around March. Keep an eye out for a notification from our customer care team. Have a nice day Bromcom Support

Hi CarterUSM. I have seen the case you raised for this with the support team and we have gone back to you on this. There is in manual data export and import routine you can use. If you need anything else let me know. Bromcom Support

Hi Supportman We are doing some webinars on the pre admission process. You should get an email by the end of the week with a link to join one of the sessions :-)

Hi Robyholmes Welcome to Bromcom! How about deploying it as a favorite in their browser or as their default home page?

Hi @Jaan If you you need any help with this please raise a case with the support team. Thanks Bromcom Support

Hi @supportman Thank you for the feedback. Yes I can see how they could miss these options if they do not scroll down the page. This has been feedback to the product team and they see what can be done to make it more visible to parents.

Hi @kennysarmy we have some guidance available on our Help Centre that explains the products scope and how to configure it, I have linked them below. https://docs.bromcom.com/product-portfolio/what-is-office365-integration/ https://docs.bromcom.com/knowledge-base/office365-integration-guide/ If you have any queries about it please get in contact with our team Thanks Bromcom Support

Hi @Jaan The process described by Aajp233 is correct although it looks like NickBryson ran into some complications. If you do get stuck or need some assistance please get in touch with the deployment team and they can help you. With regards to the documents, if you export these you can import via My Documents > Import. You can match via UPN and the on screen wizard will guide you through the rest of the process. Hope this helps Bromcom Support