Office 2007 completes setup every time

[jonathanhaddock]

Hi all,

 

We seem to have a problem with our office 2007 (12) setup. To give you some background:

 

* OS: Windows XP Pro SP2

* Server OS: Windows Server 2003

* Office 2007 Enterprise, installed by customised unattended script run manually.

* Student profiles by mandatory profile

 

As a user of the machine, such that our students are, every time they run Office2007 they get the "completing installation" screen. If an administrator logs in this doesn't occur but as soon as a user logs back in the problem re-occurs.

 

I've run full Windows / office updates on one workstation (hold SP3) and that doesn't seem to cure the problem.

 

Has anybody else had this problem? It's understandably winding our staff and students up and wasting time. From what I read on the Internet this is a common problem - any suggestions welcome

 

Jonathan

 

Oh, and for those wanting to set 2007 to save as 2003 by default, this thread is quite useful.

[Michael]

You need to update the mandatory profile. Rename NTUSER.MAN to NTUSER.DAT, logon as an admin using that profile, run Office 2007, logoff, then rename NTUSER.DAT back to NTUSER.MAN.

 

As a recommendation, create a copy of a domain administrator account, but do not specify a home directory in AD. Otherwise the modified profile will also remember the home directory and create problems.

[jonathanhaddock]

Thanks Michael - that fixed it. I was looking for a problem with Application Data although as you say this was a profile issue.

 

Original problem:

Office 2007 was running the configuration and installation wizard (see attached pic) each time it was run by an unprivileged user (a student in this case).

 

OS details:

Client: Windows XP Pro (SP2)

Server: Windows Server 2003

 

Problem area:

Profile (see Michael's post)

 

Fix:

See Michael's post above

[jonathanhaddock]

Please see this thread about Access 2007 still suffering this problem even after the above fix was applied.

[Michael]

When you renamed NTUSER, did you run every Office application? In turn run then close, Word, Excel, PowerPoint, Outlook etc...

 

Have you applied Office 2007 Service Pack 1 + other hotfixes? WSUS 3.0 would handle this for you once configured.