Before proceeding you must first launch Adobe Acrobat and accept the End User License

[RichB]

Good Afternoon Everyone hope the summer work is going well.

 

After we have upgraded a number of our machines to windows 7 (bet you've not heard that before this summer) we get this error: "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement"

 

This error only happens when trying to launch a PDF via IE. It open with no issues via a network shares, outlook, OWA, Chrome ect just not IE. If Adobe reader is already open it also works when opening from IE.

 

I have read alot of forum posts and blogs regarding this issue but not when it just doesnt work from IE.

 

Any ideas anyone?

[FN-GM]

We had the same thing. It only happened when you have a combination of both Adobe Acrobat & Adobe Reader installed.

 

Run the attached reg file on your machine it will fix the issue. I ran ours via SCCM.

Adobe Acrobat EULA Fix.zip

[RichB]

Ill import it into GP and send it out and report back.

[FN-GM]

Should work just fine, it was a real pain though when we pushed out the Adobe Creative Suite

[john]

Did you not customise the copy of Acrobat before sending it out to surpress that warning? Adobe have a range of tools for customising the CS Suite as well as Adobe Reader etc.. they are good at the job and you can pre-accept the EULA, point updates to a central point (in some cases) or disabled them etc.. well worth looking at it for the next time you do an image

[FN-GM]

Did you not customise the copy of Acrobat before sending it out to surpress that warning? Adobe have a range of tools for customising the CS Suite as well as Adobe Reader etc.. they are good at the job and you can pre-accept the EULA, point updates to a central point (in some cases) or disabled them etc.. well worth looking at it for the next time you do an image

 

Yep that was done. If even you select it and Mix adobe reader and adobe acrobat it still doesn't work. Each product on its own works ok.

[RichB]

@FN-GM you are a superhero to me. Works perfectly 5 minutes to implement.

 

Thank You

[FN-GM]

You are welcome

[psydii]

A new Windows 7 deployment? Have you installed these: (not that it has anything to do with your question... but they may help elsewhere)

 

• An enterprise hotfix rollup is available for Windows 7 SP1 and Windows Server 2008 R2 SP1
  
• "Delayed write failed" error message when .pst files are stored on a network file server that is running Windows Server 2008 R2
  
• "Device has not been installed correctly" or "Device unplugged" error message when you connect a USB hub to a computer that is running Windows 7 or Windows Server 2008 R2
  
• USB audio stream stalls on a computer that is running Windows 7 or Windows Server 2008 R2
  
• https://support.microsoft.com/kb/2799904
  
• Update rollup: Fix printing problems in Windows 7 and Windows Server 2008 R2
  
• List of currently available hotfixes for the File Services technologies in Windows Server 2008 and in Windows Server 2008 R2
  
• DFS network path goes offline in Windows 7 or Windows Server 2008 R2 when Transparent Caching Group Policy setting is enabled
  
• Stop Error 0x00000027 in Rdbss.sys on a computer that is running Windows 7 or Windows Server 2008 R2
  
• A combo box control selects an unexpected value in Windows 7 SP 1 or Windows Server 2008 R2 (needed to fix a regression in 2775511/2799904 which stops explorer automatically updating its display when contents of folders change)
  
• TCP port exhaustion causes key operations to fail when you deploy Group Policy preferences in Windows 7 SP1 or Windows Server 2008 R2 SP1
  
• Memory leak in Oleaut32.dll on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based COM server
  
• The BITS bandwidth limitation transitions are not applied to the ongoing transfers in Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1
  
• Group Policy Preferences incorrectly sets a network printer as default in Windows 7 and Windows Server 2008 R2
  
• Call stack is corrupted when a native code application crashes on a Windows 7 SP1-based computer that has the AVX feature enabled
  
• DFS network path goes offline in Windows 7 or Windows Server 2008 R2 when Transparent Caching Group Policy setting is enabled
  
• 
  

 

And here is one that will make life generally less irritating.

BACKSPACE or arrow keys do not work in MMC on a computer that is running Windows 7 or Windows Server 2008 R2