ICT support system

[zag]

I guess a lot of people have their own web ticket based ICT support systems. I just designed a web database to be as simple to use as possible so people can submit and check jobs easily. The basic idea was to have one page that would show the ICT support jobs and be easily update able with 1 click by an admin. I based it loosely on the commercial Spiceworks software.

 

http://img152.imageshack.us/img152/3407/ictsupportsystemfh9.jpg http://img20.imageshack.us/img20/1935/ictsupportsystem2zg9.jpg

 

- Submit jobs via a simple form

- Progress, last action, ticket open/closed options

- Simple to use

- Sends email when a job is closed

 

Does anyone else have a custom system that they would like to share? I'm looking at adding more useful features.

 

======

Edit: Adding link to GitHub

 

DOWNLOAD

Edited October 17, 2014 by vikpaw

[ChrisH]

GLPI does that. The form the users fill in is very straight forward.

[zag]

To everyone who's pm'd me asking for this, give me a few days to sort out the admin side of things.

 

I've recently added:

 

- User admin system

- Staff and Admin views

- Form verification

- Ability to change the HTML layout of the completion email

 

Just need to add a user login box now I think.

 

http://img149.imageshack.us/img149/3510/image2yh7.jpg

Edited December 11, 2008 by zag

[plexer]

NTLM/LDAP integration to help your users?

 

Ben

[danrhodes]

You can download Ilient and steal their ideas they have an excellent system, its free to so its some big competition if your looking to publish!

 

D

[zag]

Uploaded the source code here.

 

http://ictsupportsystem.googlecode.com/files/ictsupport.zip

 

Follow the Readme.txt to install on your web server. It's ASP based so you will have to enable that in IIS. It should work on any XP, Vista or 2003 machine with IIS installed.

[gibbo_ap]

mmmm looks good, i am goin to try and mod this to run off our AD as giving staff a new system to remember a different password too....and signing up to something, filling in their email etc....

shouldnt be too hard really, i have also changed the look and feel of it a lil so far will see if it gets used tho

[zag]

Cool, let me know how it looks when your finished.

 

You shouldn't really need to give out any new details or passwords, that's just for the admin side of things. We just entered all the staff emails into the user management page. The system is based on email addresses so staff just choose their name from the list, and that has the emails stored in it.

 

I looked at AD integration but it seemed a little overkill for my situation.

[jamin100]

ok, i can't seem to get this to work.. I'm probably having a dull moment.

 

I've copied all the files over the to IIS server.

Set the permissions as said in the readme

enabled asp.net on the site

 

but for some reason it wont display?

page cannot be found.

[zag]

Make sure you either set default.asp as your one of your index pages in IIS, or simply browse to it in IE so

 

http://server/ictsupport/default.asp

[jamin100]

yep done that.. still no go

I'm not sure is ASP is setup properly the bit about the loacation c:\inetpub\wwwroot\support\web.config < ????

 

here's a screenshot from IIS

Edited December 18, 2008 by jamin100

[zag]

Hmm not sure about that one, asp should be standard with any IIS install, looks the same as mine. It looks like it can't even find the default.asp page so it must be a config thing somewhere. Try it on the default website maybe in its own directory. Edited December 19, 2008 by zag

[plexer]

asp and asp.net are 2 different beasts.

 

Ben

[zag]

Small update posted that jumps to the selected job when you update its progress or status.

 

Also removed the email functions on initial install to make it work out of the box. Read the readme.txt to find out how to enable automatic emailing when jobs are complete.

 

Downloads - ictsupportsystem - Google Code

[jamin100]

still having trouble with this.

Have set it up in IIS but for some reason cant view any of the pages.

 

I can however go directly to the images directory and view the images so i dont think its a permission error.

 

ASP should be setup correctly because i'm using PCE and WSUS on this server also.

[RabbieBurns]

Ive just installed this and am having a play. Is there any way for it to email us the support staff when a new job is added, so that you dont have to keep checking it for new jobs?

 

It looks very useful.

[jamin100]

got it working

[RabbieBurns]

Ive just installed this and am having a play. Is there any way for it to email us the support staff when a new job is added, so that you dont have to keep checking it for new jobs?

 

It looks very useful.

 

Just added the email on new job submit function and it works well. Will demo this at fridays meeting and will probably start using it.

 

Thanks.

[jamin100]

Just added the email on new job submit function and it works well. Will demo this at fridays meeting and will probably start using it.

 

Thanks.

 

Care to share

[RabbieBurns]

Sure, ill be back in the office at 3:30 ill post it then.

[RabbieBurns]

OK, replace the jobsubmitted.asp with this:

 

edugeek private pastebin - collaborative debugging tool

 

The code between the yellow lines is what I added

 

It includes the email address of the user and the problem they type as the body of the email.

[zag]

Good work RabbieBurns, there is a google code project setup so I will update that with the new code.

 

I think someone else modified this app to work with active directory as well.

[zag]

1.2 released.

 

Just a small graphical update

 

Downloads - ictsupportsystem - Project Hosting on Google Code

[featured_spectre]

looks good! great work!

[flaviorodrigues]

working fine, i added 2 coluns with Classroom and change what class name.

 

 

I will work to do a system like:

 

Only show last X(30) days open/closed jobs

Search system for example list for classroom, date, teacher, etc.

 

if i do this of course i will share

thanks

best regards

 

Flavio Rodrigues