mattianuk Posted February 4, 2013 Posted February 4, 2013 SMT have decided they want a ticketing system for logging phone calls from parents - reception takes the call, logs it and assigns it to a staff member, who can then update it when they have resolved the matter. All searchable and managed by staff/SMT to keep a log off. Anyone know any software that can do that? Cheers
Edu-IT Posted February 4, 2013 Posted February 4, 2013 PARS will allow you to log contact against a student, although it'll not the cheapest ticket solution because it does a lot more than just that. TASC Software Solutions Ltd
Max_Power Posted February 4, 2013 Posted February 4, 2013 What MIS are you using is there not a feature built within it for that, which you could utilise?
mattianuk Posted February 4, 2013 Author Posted February 4, 2013 SIMs, and not one that seems to be that useful tbh.
Little-Miss Posted February 4, 2013 Posted February 4, 2013 I thought SIMS had a communication function for things like that.....
mattianuk Posted February 4, 2013 Author Posted February 4, 2013 It does, but it isn't that intuitive.
Edu-IT Posted February 4, 2013 Posted February 4, 2013 Does it need to be hosted on site or can it be web based?
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