Netsupport classroom manager crashes Internet Explorer when Tutor package is running

[johnpd]

Hi, I have deployed V11 to all of my site, but my ICT Co-Ordinator is struggling with it as he finds the machines internet explorer 9 crashes (windows 7, latest drivers, Acer Veritons) when he has the toolbar showing on the clients. Has anyone else come across this issue, or might be able to help diagnose this with me?

 

Thanks

John Dooley

Maryhill

[johnpd]

To add more clarity it seems to have started to happen more so with Google and similar sites, but not all, since Windows Updates and Adobe updates were applied last week (xmas/Jan).

[rdhawkins]

Hi John, sorry to hear you're experiencing problems with NSS 11. I would recommend getting in touch with our Technical Support department - Support

 

They can then take you through some simple checks and hopefully get you back up and running.

 

Regards

Rob Hawkins