E-portal....confusing connections to e-portal and no connections

[confuseduser]

Hello..

 

Our Win XP pro computers can connect to the e-portal server.

Our Win 7 pro (64bit) cannot. The Win 7 computers can ping the server but IE will not open a connection.

 

My laptop running Win 7 pro (32bit) will connect through Chrome but not IE 9. Chrome and Firefox will not connect either on the Win 7 64bit machines.

 

Any suggestions what I could look at on the Win 7 computers to solve this problem?

 

Thanks

[smadison]

Test the 32bit IE on the Win 7 systems as this narrow down if it is 64bit vs 32bit issue.

[confuseduser]

Thanks....

 

I was under the impression that IE9 ran as a 32-bit software even in win 7 64-bit.

 

In 'All Programs' it gives two alternatives (one of which is 64-bit). Either one does not open the connection to the office server running e-portal.

 

I have installed on one new machine Windows XP mode, and tried out various browsers...but to no avail, I still cannot make a connection.

 

Anything further I could try?

 

Thanks

[FN-GM]

Can you give some background on the system. What software is the Eportal? Is it internal or hosted externally? Are there some proxy setting preventing it getting to the portal?

[john]

There must be something specific on that machine that is stopping it, ePortal is very happy with Windows 7 using IE 32bit so you have got something such as a proxy, DNS or other setting on that machine that is being the awkward part.

[confuseduser]

There must be something specific on that machine that is stopping it, ePortal is very happy with Windows 7 using IE 32bit so you have got something such as a proxy, DNS or other setting on that machine that is being the awkward part.

 

Found the problem....Further investigation has revealed that 'file and printing sharing was turned off.' Turned it on and ePortal is now available.

 

Thanks