EMBC dead for anyone else?

[synaesthesia]

No traffic to our school or services, no traffic to EMBC sites from here. Same for anyone else?

[Arthur]

Same here. I can connect remotely to my PC via LogMeIn, but can't access any websites. Very strange!

[ihaveaproblem]

Our website is down that is hosted by the EMBC.

[kmount]

Back up now for our sites.

[ihaveaproblem]

same, website just came back alive.

[synaesthesia]

aye, ours lives now. That's 0.001% of their SLA uptime!

[synaesthesia]

In the last hour it's been up and down a few times. Think they're having a few issues. But of course, as usual, their service status says everything's perfect. It used to change nearly instantly or report on their site after any problems, for some odd, inconceivable reason these days ignorance is bliss. Edited August 25, 2012 by synaesthesia

[Ashm]

That would explain all the Nagios warnings I got today then...

[synaesthesia]

Indeed, ours are still going! Still everything's perfect on talk2synetrix, so it must just be us Incidentally, how's your summer going?

[Ashm]

Not too bad, just going way too quick!

[synaesthesia]

Tell me about it. We think we've just about nailed everything we need to, SCCM working wonders etc but another 6 weeks for testing and of course some time off wouldn't go amiss for any of us!

[GrumbleDook]

BTW did anyone raise a call about this?

[synaesthesia]

Yes, not a peep out of EMBC, not even an automated "we've got your mail" reply. (via email as I'm at home)

[twin--turbo]

Is any RBC doing a good job, or are they all falling apart?

 

Rob

[synaesthesia]

To be fair I can't really fault EMBC for uptime, reliability etc. I will reserve judgement on how it's been since Capita tightened their reigns on it, but beforehand service, customer support etc was absolutely top notch. Assuming something big went pop though; maybe being a little bit bitchy (this is me after all) but perhaps Capita's hamsters went on strike with low moral and crap conditions like ITS

[Ashm]

BTW did anyone raise a call about this?

I sent an email to the service desk on Sunday morning. The network seemed pretty up and down till around midnight last night (at least that's what Nagios tells me )

[GrumbleDook]

Most RBCs for most schools are doing fine, but there is the odd hiccup every so often and there are fewer LA staff to minimise things / smooth things over in some areas.

 

Not had chance to follow up on this one as it is the bank holiday weekend but if Northants folk would like to email me their ticket references (when they get them) or forward on your original emails I will look at it in the morning.

[synaesthesia]

@GrumbleDook - sure, 357078.

Guess who replied (this morning)? My favourite person who denied any knowledge of anything going wrong.

[TonySheppardNCC]

If anyone is sending any information over to me could they do so via email and to my work address please. Just need to keep track of it all properly (should have made the previous posts on this account ... oops!)

[synaesthesia]

Sorry, my bad

(Plus you know I like keeping problems public! It would do Capita a world of good to realise there's a world outside of their own systems and they should start embracing the use of social media and forums like this to keep watch on what's going on - it's often far better than merely relying on the likes of Cacti to see where problems lie as it's not always technical. Phil @ Sims has the right idea, it'd do the rest of the (yeah I know) different parts of the company to follow suit.)

[TonySheppardNCC]

Sorry, my bad

(Plus you know I like keeping problems public! It would do Capita a world of good to realise there's a world outside of their own systems and they should start embracing the use of social media and forums like this to keep watch on what's going on - it's often far better than merely relying on the likes of Cacti to see where problems lie as it's not always technical. Phil @ Sims has the right idea, it'd do the rest of the (yeah I know) different parts of the company to follow suit.)

 

Capita staff (along with many other firms) do keep abreast of social media / social networks but, like many companies, cannot take a lot of action on something that has little information. Many firms will also only have certain people keeping a check on things ... and it has been a bank holiday ... but this is getting us off-topic.

 

I'll be following this up shortly.

[synaesthesia]

It'd do them good to acknowledge it then. Just annoys me thoroughly to yet again be told "there's nothing wrong" when quite clearly there is. Surely they'd know if their own site was *globally* dead for half a day. (and yeah, unfortunately I'm sad enough to have checked from my servers in Sweden, Germany and Norway just to confirm too :| )

[Edu-IT]

@GrumbleDook - sure, 357078.

Guess who replied (this morning)? My favourite person who denied any knowledge of anything going wrong.

Who is that? DM me the name if you will. I have a feeling I can guess who. Just for curiosity.

[pete]

We also had an outage in Lincolnshire over the weekend (and running into early Monday morning). Looking at the logs it was intermittent, so it appears someone was playing with things.

[synaesthesia]

Very vaguely there was a problem in Lincs which meant they had to re-route/shut something off. That ended up affecting Northants too.

I wouldn't have minded too much if I hadn't had been lied/ignored to yet again :|