Jobos Posted June 19, 2012 Posted June 19, 2012 Been called from my other school today as the server keeps going offline. Server is 2008r2 and event log shows 6 bugchecks but I don't know what I'm looking for. Could anybody help please? The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x00000000010086d0, 0x0000000000000002, 0x0000000000000001, 0xfffffa8010b34012). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-17503-01. The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-16801-01. The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880017675b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-17160-01. The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880017485b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-16863-01. The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff8800173f5b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-17581-01. The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880016f05b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-16785-01.
cromertech Posted June 19, 2012 Posted June 19, 2012 Is this it Stop D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL) bugcheck in USBPORT while transferring USB data and selecting USB interface
cromertech Posted June 19, 2012 Posted June 19, 2012 If not the above it's usually driver related that one.
Jobos Posted June 19, 2012 Author Posted June 19, 2012 The only USB devices in use are mouse, keyboard and UPS cable
Geoff Posted June 19, 2012 Posted June 19, 2012 (edited) Can also be caused by network card drivers. Basically a driver is accessing memory that's not allocated to it. Edited June 19, 2012 by Geoff
cromertech Posted June 19, 2012 Posted June 19, 2012 A lot of the drivers on the motherboard are loaded as USB. As @Geoff says, could be network also. Look for updates to network drivers, bios, chipset. Unplug the external USB devices and reattach them one by one. You may find that forcing the os to reinstall some drivers will clear this error out.
Jobos Posted June 19, 2012 Author Posted June 19, 2012 Everything looks ok in device manager whith no yellow excamation marks. Is it just a matter of replacing drivers in the hope I'll get the right one? USB mouse, keyboard and network appears to be working ok.
cromertech Posted June 19, 2012 Posted June 19, 2012 It won't really show up with a driver error as it's a memory allocation problem, just it's usually related to drivers. It may be worth checking the event log for common events that are occurring prior to the D1 error. It may help you narrow down where the problem is coming from.
Geoff Posted June 19, 2012 Posted June 19, 2012 Other than a process of elimination via trial and error, the only other way you can track this down is with a debug console. How's your x86 assembler and C skills?
cromertech Posted June 19, 2012 Posted June 19, 2012 Also if you don't already have them, install the debugging tools so you can read that memory dump file. It will give you the precise process and thread that caused the error and may help you track down the problem device How to read the small memory dump files that Windows creates for debugging
Jobos Posted June 19, 2012 Author Posted June 19, 2012 (edited) Thanks everybody. I unplugged all the USB cables and inserted them one by one but when I plugged in the UPS I got a blue screen so I turned everything off including the UPS and back on again. Now the UPS is back in and no sign of problems so far. Edit: Maybe I should leave the UPS cable out as I'm not going to be here untill tomorrow and I don't want the server in a restart loop! Edited June 19, 2012 by Jobos
cromertech Posted June 19, 2012 Posted June 19, 2012 Could just be a faulty usb cable in that case. Any damage to the insulation will cause a short which will reboot a computer (as our students found out by inserting locker keys into the front usb ports!)
Geoff Posted June 19, 2012 Posted June 19, 2012 Also it might be the drivers for the UPS USB connections causing problems.
Jobos Posted June 19, 2012 Author Posted June 19, 2012 I had removed the UPS cable and it still restarted twice over lunch so I'm now trying to update the network drives but not having much luck. The server is a Dell T710 running 2008r2. It has Broadcom NIC and it is listed as BCM5709C NetXtreme II GibE (NDIS VBD Client). The driver version says 5.2.14.0 17/12/2009. I've used the update driver button in device manager but it said I had the latest drivers and I've downloaded the Broadcom NetXtreme II Base Driver Dell Update Package version 14.2.2 from the Dell site but I'm getting the error "The update package is not compatible with your system configuration"
Geoff Posted June 19, 2012 Posted June 19, 2012 Go back to the horses mouth and use the reference driver from Broadcom. NetXtreme II 1 Gigabit Drivers | Broadcom The latest driver at the time of writing is 15.2.5.6 which was released on the 4th June.
Jobos Posted June 19, 2012 Author Posted June 19, 2012 Right I'm trying win_2k8-x86_64-15.2.5.6 and getting the error Cannot proceed with the installation. The setup files are not compatible with the current installed software package
psydii Posted June 19, 2012 Posted June 19, 2012 If drivers don't fix it... try this: Stop error "0x000000D1" or "0x0000007E" in an SMB2 environment in Windows 7 or in Windows Server 2008 R2
Jobos Posted June 19, 2012 Author Posted June 19, 2012 This is getting even worse. I've removed the Dell NIC drivers, rebooted and started to install the Broadcom drivers it blue screened and restarted. On getting to the "loading Windows " it blue screened again and again. I'm now at the system recovery option screen and don't know what to do next!
Geoff Posted June 19, 2012 Posted June 19, 2012 Ok, this sounds less like a driver issue and more like faulty memory. Stick a memtest disk in and see if it finds any bad ram. 2
cromertech Posted June 19, 2012 Posted June 19, 2012 (edited) If it bluescreened when installing the drivers there is a good change that the network card/motherboard is faulty. Try and reboot in safe mode and see if it remains stable but this is starting to look like something more serious than just a driver problem. Thanks @Geoff completely overlooked possible memory issue Edited June 19, 2012 by cromertech 1
Jobos Posted June 19, 2012 Author Posted June 19, 2012 Yes thanks everyone I really appreciate your help. I would be stuck without it. @Geoff Memtest 4.20 running now at 18% and all clear so far. @cromertech I tried to get into safe mode this morning but it said no domain controller was available.
speckytecky Posted June 19, 2012 Posted June 19, 2012 Just a thought but in my last school I had a problem with a Dell Server and even though it was out of warranty their Server Helpdesk sorted it for me. Dell Server Support is Top Notch as far as I'm concerned and as a result I tend to stick to their servers given the choice.
Jobos Posted June 19, 2012 Author Posted June 19, 2012 The server is 2 years old so is still in warranty. Just hope when I call Dell tomorrow they don't say I should reinstall the OS.
speckytecky Posted June 20, 2012 Posted June 20, 2012 Ah, that sounds hopeful then mate as they usually come with a 3 year warranty. Recently, got my DC a 3 year extension for a verity reasonable price. Very reassuring to be able to pick up the phone to one of their experts (based in Ireland I believe) and find it's a problem they are aware of and can quickly solve.
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