What helpdesk software do you use?

[MatthewL]

A number of our partners use Hornbill, looks ok, not sure on pricing etc.

[the_quick]

+1 for spiceworks

 

Been using for last 3 weeks, best one so far, easy to setup and I and works really well. Used trial version of logmein rescue - really great tool

[shenley]

We use Sysaid, which you have to buy. It's very average in my opinion and the only advantage it has, is there is a M$ client which you can remotely install on the PCs. The users can press F11 and they can log a ticket against their username, without them having to logon to the ticket system, provided this is the same as their AD logon. If I had control of the cheque book, I wouldn't buy it. If I wanted a purchased solution, it would be ARS Remedy (if you are rich) or Kayako. Excellent systems, from both a problem logger and techies point of view. The reporting features of Remedy are second to none. For free solutions, OTRS is the best that I have used.

[manc_techie]

We're using Manageengine ServiceDesk for the Helpdesk platform as it nicely integrates with AD and Exchange with the OpManager addon to monitor infrastructure

[kearton]

Liberum. It's free too.

Home - Liberum Help Desk

[has]

+1 for Librium. We have it connected to AD for user authentication and also for sending emails to user on updates/closed tickets etc.

[dirtydog]

try SpiceWorks, its FREE and excellent.

[LukeC]

+1 Spiceworks - excellent also customisable by creating new language packs using it as a helpdesk for IT and in my previous job i customised it for the site maintainance team very reliable and effective, integrates with AD and has email functionality.

[SteveM23]

We have been using ReadyDesk for years. Has every feature we would ever need.

[Marla]

hi! if you still looking for good helpdesk software, I will recommend you Zendesk! It has a lot of cool features and integrations with many softwares, for example with TimeCamp, time tracking software. Now you can exactly know about the time your team spends on solving tickets for your client

[cpjitservices]

This for the shop:

 

PC Repair Tracker - PHP/MySQL Computer Repair Shop Tracking Software