Jump to content

Recommended Posts

Posted

We have Lovefilm at home and last night I signed up to the free trial of Netflix to take a look.

 

The big difference between the two is that Netflix (in the UK at least) is streaming only. However, it is all-in, so 5.99/month gets you access to the entire Netflix library with no extra charges. The downside is that the selection is poor, especially compared to the US Netflix. That said, the selection available for streaming on Lovefilm is just as bad. Hopefully it will improve, because if it doesn't I'll be cancelling my account at the end of the trial.

Posted
Trying to cancel is annoying though as you have to do it by phone and sit through 5 minutes of them offering you cut price deals etc which is customer retention after all but i just wanted shut as i wasn't actually using it.

Don't get me started. Just resolved a complaint with Love Film about repeatedly taking money from us even though I phoned up to cancel 3 times. If I ever hear the phrase "We have no record of your call" ever again...

Posted
The big problem Lovefilm and Netflix have is the exclusivity contracts Sky have signed with most of the big film studios, which is why the selection of films on these services for streaming isn't as good as some of you would like. It's being looked into by the competition commission and with Netflix starting up over here there will hopefully be more pressure applied to get the problem sorted out. Even so, I still find for £5.99 a month there are a lot of films to watch, maybe not so many recent blockbusters but certainly enough other stuff to keep me interested.
Posted
Have Lovefilm, pretty happy with it. With Netflix it seems to insist that you sign up with your Facebook account, anyway of not doing this?

Sign out of your facebook account, and try again (took me a while to find this last night).

  • Thanks 1
Posted

Was neg repped with this "Gimme a break; not knowing that one firm is illegal and another is not doesn't mean I'm encoraging illegal activity. prove netfilx/lovefilm is legal."

 

Well let me see, both are registered companies in the UK, US, Europe, etc. Both trade in the legal distribution of films by means of rentals and streaming (which is all tracked and traceable), and both have the legal license to do the above.

 

"megashares, or some of the usernet sites" have none of the above and therefore distributing films, games, software etc illegally. Especially if you get it for free when you know it should be purchased!

  • Thanks 2
Posted
Trying to cancel is annoying though as you have to do it by phone and sit through 5 minutes of them offering you cut price deals etc which is customer retention after all but i just wanted shut as i wasn't actually using it.

 

Why do you have to phone? I cancelled online last night!

Posted
some people can cancel online after 10pm on lovefilm (didnt work for me just kept telling me to ring).... a swift email later and i manged to cancel my account without using the phone.
Posted
In the interests of fairness I should also add that once I made an official complaint to Love Film the matter was resolved and money refunded very speedily.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



×
×
  • Create New...