Version 7.8, My Files uploading - some files upload OK, some fail.

[InterwebsGuy]

Hi Nick,

I have installed version 7.8 this morning and have been having a play with the My Files - it is looking good, much better than the legacy browsers.

 

Anyway, I have found that certain files seem to fail on upload. These files are allowed file types, things such as flv's and pdf's - though I don't think there is any relation to the type of file. I was wondering if it were due to the size of the files as I have noticed it with 4mb pdf's and 100mb flv's, but, we do have the following in our web.config file that should stop this?

 

 

I noticed that Firebug is reporting the following request as a 404 response:

 

"NetworkError: 404 Not Found - https://domain.com/HAP/api/myfiles-upload/L/"

 

Any ideas?

 

On an unrelated note, if I was to make a suggestion, would it be possible for the My Drives on the left to be initially expanded to show the mapped drives?

[nickbro]

Try

 

If you are still getting errors can you check the event log

[InterwebsGuy]

Hi Nick

I am still getting the same response. The last entry in the event log was myself logging in and not this failing.

 

Thanks for your help.

[nickbro]

I'll look into this

[InterwebsGuy]

I'll look into this

Greatly appreciated, thanks.

[nickbro]

Ok, it's looking like it's failing because the file is a restricted file type, well that's what I'm getting on my sets anyhow.

[nickbro]

Hi @InterwebsGuy can you give Home Access Plus+ - Download: v7.9 a try, see if it fixes, or at least prompts you with the correct error message

[InterwebsGuy]

Hi Nick

I installed the version you linked me, now all I get when trying to access My Files is a blank screen:

 

 

Firebug reports:

GET https://domain.com/HAP/api/MyFiles/Drives 500 Internal Server Error 243ms

then..

Receivera:InternalServiceFaultCan't find quota serverCan't find quota server at HAP.Data.ComputerBrowser.Quota.GetQuota(String username, String share)

at HAP.Web.API.MyFiles.Drives()

at SyncInvokeDrives(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

System.Exception

 

Cheers!

[InterwebsGuy]

Ok, it's looking like it's failing because the file is a restricted file type, well that's what I'm getting on my sets anyhow.

They shouldn't be! PDF's should definitely be fine. But I will check this too.

 

Thanks

[nickbro]

Hi Nick

I installed the version you linked me, now all I get when trying to access My Files is a blank screen:

 

[ATTACH=CONFIG]12631[/ATTACH]

 

Firebug reports:

GET https://domain.com/HAP/api/MyFiles/Drives 500 Internal Server Error 243ms

then..

 

 

Cheers!

 

Ok that error is reporting an issue finding the quota server, meaning you've set a drive mapping up and told it to use a quota server, but there's not associated quota server for that mapping

[InterwebsGuy]

Ok that error is reporting an issue finding the quota server, meaning you've set a drive mapping up and told it to use a quota server, but there's not associated quota server for that mapping

That may well have been my bad when I recreated the config file. Cheers

 

I am now getting a more useful error message when attempting to upload the same file saying it is too large. It certainly isn't the 2gb you have set in the web.config file!

 

[nickbro]

Ok, I'll look into it, the javascript isn't behaving correctly

[InterwebsGuy]

Ok, I'll look into it, the javascript isn't behaving correctly

Appreciated Nick, thanks.