witch Posted June 4, 2011 Posted June 4, 2011 Hi guys I am in real trouble - I have been trying to mend someone's computer and I have had hell - the damn thing was Vista anyway and it got into such a mess that in the end I decided to reinstall the OS, using the restore disk created by the owners when they got the machine. This failed..... So I got them to agree to a Win 7 upgrade. Now after I have installed the OS - everytime I try to install the nvidia drivers the machine blue screens as it goes into windows. In case I had duff drivers I scoured the net for the latest ones, wiped the machine and started again (to make sure any drivers were gone) and got the same result. Looking at the web, this is a known problem but no one seems to have a solution. PLEASE can someone help. This is a teacher's pc and my name will be mud if I hand it back non-working. When I got it it had multiple issues but was still working - just.
mac_shinobi Posted June 4, 2011 Posted June 4, 2011 (edited) This problem goes back to the scorce NVIDIA. They have not properly tested some late 7000 series to the early 9000 series, worst affected is the 8000 series. The problem is due to over heating the chips do not have the proper leway to expand so the solderings crack, so you get the blue screen of death or in most cases wavey line going down the screen but when your pc cools down it will boot but as soon as it heats up same problem it crashes. Nvidia are in the process of going to court with packardbell in california, but none of the big pc companys are admitting anything, pc world,song and dell... the only thing being done is packardbell are extending the warrenty too 2 years. All you can do if its a laptop and still in warrenty get it fix but when you do the problem will just happen again. or throw you graphic cards out the window.Source - Nvidia 8400 Gs problems - Vista Forums Looks like an over heating issue - I know it will be a total PITA but will be worth while either using onboard graphics if it has any , if they want to use it for gaming or anything more then a new graphics card The only thing I can think of is this post : Although this is an old post if anyone is still searching for an answer to run your computer without spending money or tons of mechanical or computer knowledge use this method: Start comp in Safe Mode Open Control Panel Device Manager Go to Graphic You should see Nvidia 8400GS or your graphic card then disable Your computer should run fine under this using your basic graphic card.OR Lower or disable hardware acceleration in safe mode or if you can get into windows That or if they have a cd with the original driver that came with the machine - as with Nvidia cards you sometimes find using an older driver works better then the newer ones Must be able to get a compatible graphics card for not too much ££££ Edited June 4, 2011 by mac_shinobi
witch Posted June 4, 2011 Author Posted June 4, 2011 The thing is that the graphics card in the machine when we got it was the same one but had definitely gone wrong - the machine is 4 years old. We have replaced it with the exact same model. I have found the oldest compatible driver I can find and still no joy. There are no onboard graphics unfortunately. I do not have a recover disk, only the one they made when they got the machine. I dont think it is an overheating issue as the card never works - we never get that far, it blue screens as soon as we restart after putting the drivers in. What the heck am I going to do?
Steve21 Posted June 4, 2011 Posted June 4, 2011 it blue screens as soon as we restart after putting the drivers in. Silly question, but what's the BSODs error code? or the full .dmp if you got it? Steve
witch Posted June 4, 2011 Author Posted June 4, 2011 It'll boot into safe mode with no problems but I havent been able to get the error code yet, it seems to go by SO fast. Can I freeze it in any way? I am prepared to go and buy a different make of card out of my own pocket if I can know that that will work - but I really don't dare. the machine is an advent T9610 and the card has been in it since purchase.
Steve21 Posted June 4, 2011 Posted June 4, 2011 (edited) It'll boot into safe mode with no problems but I havent been able to get the error code yet, it seems to go by SO fast. Can I freeze it in any way? I am prepared to go and buy a different make of card out of my own pocket if I can know that that will work - but I really don't dare. the machine is an advent T9610 and the card has been in it since purchase. Go by fast as in it restarts? If so, you can turn off the auto-restart on failure in system settings, or do you mean a different way? Edit - Also as a point, what drivers you using currently? Steve Edited June 4, 2011 by Steve21
strawberry Posted June 4, 2011 Posted June 4, 2011 Random googlefoo... May not be helpful! " Well...I figured it out, I had to go into the device manager and disable the processor's display driver, on start, it was attempting to load both, and I believe that's what was causing the crash. "
Jamo Posted June 4, 2011 Posted June 4, 2011 I would try booting into safe mode and turning down the display driver acceleration in the display settings. This is not a fix as such but a temporary work around. To me it sounds like you have an issue with the card itself. You could always let W7 download the driver from Windows update as it will be a known good driver that it downloads. Have you tried rebuilding the machine with the original discs again?
bossman Posted June 4, 2011 Posted June 4, 2011 @witch: What is the version number of the drivers from the Nvidia website? Are they the same as these or newer? NVIDIA DRIVERS 270.61 WHQL I would also look into the graphics mode as this seems to be set at 1Hz as default in some cases and should be around 60 - 90Hz, you should be able to alter this in Safemode. Good luck
witch Posted June 4, 2011 Author Posted June 4, 2011 I would try booting into safe mode and turning down the display driver acceleration in the display settings. This is not a fix as such but a temporary work around. To me it sounds like you have an issue with the card itself. You could always let W7 download the driver from Windows update as it will be a known good driver that it downloads. Have you tried rebuilding the machine with the original discs again? I dont have the original disks, just some random repair disk created when the machine was bought. The card is brand new and we get the same thing happening with an older GEforce card we have as well as the original one whuch is dodgy We have followed all the advice we could find - turned down the display acceleration, deleted all sorts of things. I have now loaded Win 7 AGAIN and as long as I DON'T try and load the drivers for the NVIDIA, the machine works OK - but of course the display is a generic and doesnt have the depth that it should. I have tried every driver I can find - the ones from the disk provided with the card, the ones off the nvidia site, and others mentioned as possible cures in various posts. the blue screen mentions nvlddmkm and so I googled that and followed some instructions to delete it but that didnt work either. Question: if I rebuild the machine and buy a different make of card will it work?
bossman Posted June 4, 2011 Posted June 4, 2011 @witch: It seems that the NVidia you have is the cause of all your misfortune and therefore I would state as long as you get a graphics card that is fully windows 7 compliant then you should have no problem. I would take that card back to the shop you bought it from and exchange it rather than pay out of your own pocket and to justify the teacher paying for it I would state to them that it was the graphics card from the start which caused the problems. I do hope you are charging for this?
ihaveaproblem Posted June 4, 2011 Posted June 4, 2011 Hi Witch, Can you get the minidump file created from the BSOD and upload it so one of us can take a look? If you boot into safe mode and then go to C:\windows\minidump You will see the dumps created. If you upload the one with the most recent time stamp then one of us can use the minidump tools and see if it tells us whats going on.
witch Posted June 4, 2011 Author Posted June 4, 2011 @witch: It seems that the NVidia you have is the cause of all your misfortune and therefore I would state as long as you get a graphics card that is fully windows 7 compliant then you should have no problem. I would take that card back to the shop you bought it from and exchange it rather than pay out of your own pocket and to justify the teacher paying for it I would state to them that it was the graphics card from the start which caused the problems. I do hope you are charging for this? I wish that it was just the card but if you google the issue you will see that a lot of people have had the same problem and exchanging the card made no difference I'm afraid. The card IS fully windows 7 compliant and anyway it failed in Vista too. I can't leave it like this and if I have to buy a different card to get the thing to work, I will. I am currently rebuilding the machine and when I have finished I will have another go, and then when it fails I will post the minidump.
witch Posted June 4, 2011 Author Posted June 4, 2011 060411-24304-01.zip Here is the minidump. Means nothing to me. Also the BSOD mentions nvlddmkm.sys which I googled and followed various threads as to how to sort it out, renaming it etc to no avail
ihaveaproblem Posted June 4, 2011 Posted June 4, 2011 I didnt find out anything new from looking at the dump file, sorry. Maybe someone else will have more joy. I know you've said that you have followed many suggestions on google. Have you seen this one? Quite alot of people say it fixed the problem for them 1.Restart Windows 7 Setup 2.During the "Expanding files" step, press Shift-F10 to open a command prompt 3.Delete the nvlddmkm.sys file located at C:\Windows\System32\DriverStore\FileRepository\nv_lh.inf_amd64_neutral_4f38d443efdd0a70. Wait for setup to create the file before you delete -- seems to occur when the progress meter reaches about 70%. Do not simply delete the folder before files are placed in it or the install process will fail. The commands you type in the command prompt are Code: cd C:\Windows\System32\DriverStore\FileRepository\nv_lh.inf_amd64_neutral_4f38d443efdd0a70 del nvlddmkm.sys 4.Let the install process finish, hopefully without any blue screens. 5.Download and install the current driver from nvidia.
Arthur Posted June 5, 2011 Posted June 5, 2011 the machine is an Advent T9610 I don't think the graphics card or its driver are the problem here. The motherboard in the T9610 is a FoxConn G33M05 and one of the issues the G33M-series had was related to discrete graphics cards and driver installation. The release notes for the P30 BIOS state the following... Fixed external VGA can't install driver issue According to the mini dump you posted, it says you have BIOS version 763D3.P03. However, I can't find any BIOS updates specifically for your motherboard on the FoxConn website (probably because the G33M05 was an OEM only motherboard made for Dixons). I reckon your only option is to buy a cheap G31/G33/P35 mATX motherboard and swap the components over. e.g. Gigabyte GA-G31M-ES2L (~£32).
mac_shinobi Posted June 5, 2011 Posted June 5, 2011 (edited) I don't think the graphics card or its driver are the problem here. The motherboard in the T9610 is a FoxConn G33M05 and one of the issues the G33M-series had was related to discrete graphics cards and driver installation. The release notes for the P30 BIOS state the following... Fixed external VGA can't install driver issueAccording to the mini dump you posted, it says you have BIOS version 763D3.P03. However, I can't find any BIOS updates specifically for your motherboard on the FoxConn website (probably because the G33M05 was an OEM only motherboard made for Dixons). I reckon your only option is to buy a cheap G31/G33/P35 mATX motherboard and swap the components over. e.g. Gigabyte GA-G31M-ES2L (~£32). Foxconn Support - Download Near the bottom of the page there is this one : To get to this page I clicked on the bios link on the motherboard link that you posted below, scroll down near the bottom. Like you said assuming this is the correct bios update Foxconn - Products: Motherboard If it is the right zip file / download - I have it attached to this post Is there anyway Witch can backup the current BIOS before going ahead and updating it, that way if it goes wrong there may be a route of restoring the original bios ?722F1P30.zip Edited June 5, 2011 by mac_shinobi
witch Posted June 5, 2011 Author Posted June 5, 2011 I have tried the suggestion on google thanks but it didnt work. I also updated the BIOS with no effect. I HATE this sort of thing - I want to sort it out! I have now bought a Radeon beast and we will see if that works. Thanks guys
mac_shinobi Posted June 5, 2011 Posted June 5, 2011 I have tried the suggestion on google thanks but it didnt work. I also updated the BIOS with no effect. I HATE this sort of thing - I want to sort it out! I have now bought a Radeon beast and we will see if that works. Thanks guys keep us posted on how it goes
Arthur Posted June 5, 2011 Posted June 5, 2011 assuming this is the correct bios update Witch needs BIOS 763D3.P30 or newer (rather than 722F1.P30), and that doesn't exist on the FoxConn website. This is why it didn't work for her. It will be interesting to know if the Radeon has the same issue. I have a feeling it will.
mac_shinobi Posted June 5, 2011 Posted June 5, 2011 Witch needs BIOS 763D3.P30 or newer (rather than 722F1.P30), and that doesn't exist on the FoxConn website. This is why it didn't work for her. It will be interesting to know if the Radeon has the same issue. I have a feeling it will. Might have better luck with foxconn if you can call a support number or email them giving them all the details and requesting a bios update and they will send you an ftp or http link with the correct bios update
witch Posted June 5, 2011 Author Posted June 5, 2011 right - the radeon WORKED!!!!!!!!! And I got the other one refunded.. I have wasted so much time on this - and your time too guys - but thanks a lot. I still want to know what has gone on. I think it must be something to do with the video card being a newer versioin than the original one in the machine -but I would love to know what. The machine has gone back to its owners now, and I have the money so that's it. Thanks again 2
Arthur Posted June 5, 2011 Posted June 5, 2011 Might have better luck with FoxConn if you can call a support number I doubt a huge company like FoxConn would care about such an old motherboard. At least the Radeon worked! Also, I wish teachers wouldn't buy computers from PC World (particularly their own brand, Advent).
mac_shinobi Posted June 5, 2011 Posted June 5, 2011 Well at least the radeon worked, which radeon card was it ?
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