[ms office - 2007] Outlook 2007 Hangs on Closing

[trolley01]

Hi,

 

We have Office 2007, using Exchange 2007. Some of our laptop users have Cached Mode for Exchange turned on. On a couple of these laptops (and only a couple) when the user closes the Outlook window, it doesn't actually stop the Outlook process. This means that the user cannot re-open Outlook until they log off and then log back on.

 

If we turn off Cached Mode for Exchange, Outlook closes properly and can be re-opened.

 

We have tried deleting the OST file and letting Outlook re-create it, but it does the same. New user profiles have no difference either.

 

We are using Office 2007 with Service Pack 2.

 

Any suggestions welcome.

[trolley01]

Anyone?

 

Even a random suggestion might work! At a bit of a loss here...

[Steve21]

I'd suggest you try disabling all outlook addins. Sometimes these will keep it open if trying to access it.

 

Steve

[trolley01]

steve21, you my man are a saviour.

 

All working, and one happy customer.

 

For info: it is either the Adobe PDFM add-in, or the Outlook Mobility Add-in which stops it closing. Either way, both are administrator add-ins and can only be disabled when logged on with a user with appropriate rights.

 

Not sure which of the two it is, didn't get enough time to test it. I have a sneaking suspicion it might be the Adobe one though.

[Steve21]

steve21, you my man are a saviour.

 

All working, and one happy customer.

 

Customer?!? I get paid? Jk jk. But hey it's working! Glad to help.

 

Steve