Dos_Box Posted April 30, 2011 Posted April 30, 2011 (edited) Well this is a surprise. Our cable modem decided, after a week of hiccups, to kick the bucket this morning with random flashing lights and some not on at all. A quick call to Virgins customer services, had me quickly reboot it (well, they would wouldn't they!) and them attempt to contact it externally with no success. A dead modem was diagnosed and an engineer allocated to swap it out. And how long do we have to wait? 3 hours No convoluted fault finding, no patronising questions just a damned quick service that, to be frank, I wasn't expecting. Anyway, well done Virgin. I just hope it will be like that next time I ring! Edited April 30, 2011 by Dos_Box
EduTech Posted April 30, 2011 Posted April 30, 2011 Awesome!! To be honest I have never had an issue with there customer services team... Always seem to be really helpful but then again I never have any problems with Speed/Connectivity. Happy Days!
Dos_Box Posted April 30, 2011 Author Posted April 30, 2011 Well, they arrived bang on midday and swapped out our failed modem (it was a long-in-the-tooth Motorola device that looked as if it was made from Bakelite) for a brand new Netgear 'n' wireless cable router. Nice. Just retired my old Edimax router and having a new 2-in-one device will save on the 'leccy' too
jedmondson Posted April 30, 2011 Posted April 30, 2011 Thats better than my 18 calls and 16 engineers the last time i had a problem. We ended up having the cable from the cab in the street to the router replaced, a new router and some adjustments of the signal strength finally sorted it.
john Posted April 30, 2011 Posted April 30, 2011 Brilliant CS from them Don't ever try leaving them, took me 5 weeks and numerous phone calls to solve that one! I'm about to embark on attacking Talk Talk Business over my continually failing Internet at home.....
synaesthesia Posted April 30, 2011 Posted April 30, 2011 If it's the new black jobby labelled "VMDG280" then make damned sure you turn off the SPI firewall unless you fancy a lifetime of crap performance with it
computer_expert Posted April 30, 2011 Posted April 30, 2011 If it's the new black jobby labelled "VMDG280" then make damned sure you turn off the SPI firewall unless you fancy a lifetime of crap performance with it Mine was so bad, i've had to shift DHCP from it to one of my servers to improve the reliability of the unit and stop it crashing.
Dos_Box Posted April 30, 2011 Author Posted April 30, 2011 If it's the new black jobby labelled "VMDG280" then make damned sure you turn off the SPI firewall unless you fancy a lifetime of crap performance with it It is and I have thanks.
michael2k6 Posted April 30, 2011 Posted April 30, 2011 Nice. I've never had too much of a problem with them but neighbours step dad is a VM CS engineer so i just tend to bob next door and get him round.
mthomas08 Posted May 3, 2011 Posted May 3, 2011 Strange I have never seen so many people happy with them, I know 4 other people and all suffered the same issues I have..... Well glad someone is happy
Dos_Box Posted May 3, 2011 Author Posted May 3, 2011 Well, if you want to see hear the opposite of my story, Ric told me of his recent adventures with Sky's customer support last night!!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now