rjm Posted February 11, 2011 Posted February 11, 2011 I am trying to find out if there is a way to add an email address to a safe list in Exchange Server 2007 to ensure it doesn't end up in a users Junk folder in Outlook 2010. Its a strange issue as the email (its an automated message generated by our helpdesk system) is being sent from an internal account, hosted on our exchange server. To add to this, only some of the automated emails end up in the junk folder, some land in the inbox. I would like to add this for all users that use our exchange system, as it would be a near impossible task to manually add a safelist entry for the particular email address to everyones Outlook client. Any help on this would be greatly appreciated.
sukh Posted February 23, 2011 Posted February 23, 2011 Hi Does the helpdesk system use the same domain portion of your authorative domain? E.g if your email is [email protected] does your helpdesk use [email protected]? How many Hub Transport servers do you have? What Service Pack is installed? Does your helpdesk software relay through your Hub Transport server? Does your helpdesk software actually use a exchange mailbox or does it use a spoofed address which you have entered in helpdesk system? Does the email address used to send email by the helpdesk system actually exisit? Regards S
rjm Posted February 24, 2011 Author Posted February 24, 2011 Hi Sukh, Yes, the helpdesk system uses the same domain, so my address is [email protected] and the helpdesk used [email protected] Our exchange is all hosted on a single server, so all of the roles are together. The server itself is Windows 2008 Standard Service Pack 2 and exchange is 2007 Service pack 1. The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails. Any help would be great! Thanks for your response!
sukh Posted February 24, 2011 Posted February 24, 2011 Hi Does your helpdesk software relay through your Hub Transport server? "The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails." How has this been configured? As a relay? Any reason why you are not using the lastest SP3 for Exchange 2007? Have you Set-ContentFilterConfig -bypassedsenders [email protected] on your transport server? Regards Sukh
Domino Posted February 24, 2011 Posted February 24, 2011 to ensure it doesn't end up in a users Junk folder in Outlook 2010. The outlook junk email folder is not actually controlled by exchange, it's client based. You'll need to use the office deployment tool or group policy to configure the clients Configure junk e-mail settings in Outlook 2010
sukh Posted February 24, 2011 Posted February 24, 2011 Hi Junk email can be configured with an ED/HT with Exchange and you can set SCL onmessages which can control wheather emails will go the junk folder or not. Alternative is what you have suggested too. Regards S
rjm Posted February 24, 2011 Author Posted February 24, 2011 Hi Junk email can be configured with an ED/HT with Exchange and you can set SCL onmessages which can control wheather emails will go the junk folder or not. Alternative is what you have suggested too. Regards S Can you explain what the ED/HT is and the SCL onmessages? Id prefer to set this rule globally. Many thanks
sukh Posted February 24, 2011 Posted February 24, 2011 Edge server and Hub Transport server roles. These are two different roles Exchange 2007 can be configured to. However you cannot host the Edge role with any other Exchange 2007 role. Edge role is normally deployed in your DMZ to perform message hygiene for inbound and outbound mail. You have one server with all roles deployed, therefore you have to set-up a new server if you wish to use the edge role. There is quite some work involved with this. However, you have got the Hub role deployed, therefore you can configure content-filtering agents to address you issue. SCL = is Spam Confidence level. The SCL is a value that Exchange assigns to each incoming SMTP email and is based on Microsoft's SmartScreen technology. This score determines how likely Exchange thinks an email message is spam. A rating of 0 means the message is not likely spam and a rating of 9 means the message is most likely spam. I would suggest that you try "Have you Set-ContentFilterConfig -bypassedsenders [email protected] on your transport server?" Regards Sukh
rjm Posted February 24, 2011 Author Posted February 24, 2011 We don't have an Edge server at this college, everything is done using the same box. I suspect that the SCL rating is why some messages are getting transferred to Junk and some are not, even though they have the same email address, the content varies depending on the call contents. As ive only really used the console and not the shell im not very familiar with the shell commands, but seem to remember there is a test command to check the result before you action the command to implement the change. Is the above command in " marks a test command? All help with this is appreciated. Cheers
sukh Posted February 24, 2011 Posted February 24, 2011 Hi, All you need to do is add -WhatIf at the end of the command. So it will be Set-ContentFilterConfig -bypassedsenders [email protected] -WhatIf SCL for normal email mesasges with the Exch Org is -1, which bypasses filtering. In your case it will probably be the content. Let me know how you get along. Regards Sukh
sukh Posted February 24, 2011 Posted February 24, 2011 Hi Confirm how have you configured your helpdesk system to send email? ""The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails." How has this been configured? As a relay? "
rjm Posted February 24, 2011 Author Posted February 24, 2011 Hi Confirm how have you configured your helpdesk system to send email? ""The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails." How has this been configured? As a relay? " In the helpdesk configuration, it asks for the name of your exchange server(s) and the mailbox to use, and then you can verify the connection, which I have done. That bit is working as the emails send.
sukh Posted February 24, 2011 Posted February 24, 2011 Hi Have you tested the shell command I suggested earlier? Regards Sukh
rjm Posted February 24, 2011 Author Posted February 24, 2011 Ive added that line using the shell command and its made no difference. Ive opened one of the emails in Outlook that has landed in the Junk Email folder, and it says "This message was marked as spam using the Outlook Junk E-Mail filter" at the top of the message. - Any help?
sukh Posted February 24, 2011 Posted February 24, 2011 Can you post the config of Get-ContentFilterConfig (hide the personal sections if you want to).
rjm Posted February 24, 2011 Author Posted February 24, 2011 Name : ContentFilterConfig RejectionResponse : Message rejected as spam by Content Fil tering. OutlookEmailPostmarkValidationEnabled : True BypassedRecipients : {} QuarantineMailbox : SCLRejectThreshold : 7 SCLRejectEnabled : True SCLDeleteThreshold : 9 SCLDeleteEnabled : False SCLQuarantineThreshold : 9 SCLQuarantineEnabled : False BypassedSenders : {[email protected]} BypassedSenderDomains : {} Enabled : True ExternalMailEnabled : True InternalMailEnabled : False AdminDisplayName : ExchangeVersion : 0.1 (8.0.535.0) DistinguishedName : CN=ContentFilterConfig,CN=Message Hygie ne,CN=Transport Settings,CN=Company, CN=Microsoft Exchange,CN=Services,CN=Co nfiguration,DC=Company,DC=local Identity : ContentFilterConfig Guid : ObjectCategory : company.local/Configuration/Schema/m s-Exch-Message-Hygiene-Content-Filter-C onfig ObjectClass : {top, msExchAgent, msExchMessageHygiene ContentFilterConfig} WhenChanged : 24/02/2011 14:39:01 WhenCreated : 18/12/2008 15:57:06 OriginatingServer : server.company.local IsValid : True
Edu-IT Posted February 24, 2011 Posted February 24, 2011 I don't use Outlook personally, but, is there an option to mark the message as not spam? And if so, is it not clever enough to then mark this email as a safe sender itself?
sukh Posted February 24, 2011 Posted February 24, 2011 (edited) Hi Can you let me know if you are using Outlook 2010 in cached mode or online mode? I'm assuming the mailbox used by the helpdesk system is on the Exchange 2007 mailbox server? (As no other Exchange Servers exisit)? As Outlook Junk features and Exchange Anti-Spam features are independent of each other, this is where I believe some testing will need to take place. Can you keep a copy of the email which was sent to the users Junk folder which we may need to use to reproduce the issue. Can you send the same email to yourself and see if this get's captured to your Junk email? Can you confirm the the mailbox used by the helpdesk system is not hidden from the GAL? Can you confirm the email address which appears to be sent from the helpdesk system matches the primary SMTP address of the mailbox used by the helpdesk system? "In the helpdesk configuration, it asks for the name of your exchange server(s) and the mailbox to use, and then you can verify the connection, which I have done. That bit is working as the emails send." The configuration of the helpdesk software, you say you specify the Exchange server to use and the mailbox to use. Does the helpdesk software actually logon to the mailbox and sends the message or not? Did you also specify a SMTP Port in the helpdesk system software? Does it use the mailbox only to receive emails from your users? Thanks S Edited February 24, 2011 by sukh
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