glennda Posted January 10, 2011 Posted January 10, 2011 I have just had reported that one particular member of staff is receive All staff emails twice. My thought was that somebody has left and set there email account to forward to this persons mailbox but all the people whos account we have checked (that left) it hasn't been setup. Any other ideas as to why? Toby
bodminman Posted January 10, 2011 Posted January 10, 2011 Have you checked the logs on the Exchange server to see whats going on. Does Exchange 2007 have any analysis tools for checking mail delivery?
bodminman Posted January 10, 2011 Posted January 10, 2011 Is this particular person somehow a member of another mailgroup that has been included within the dstribution list? Has this user setup any rules on their account that may not have been configured correctly?
glennda Posted January 10, 2011 Author Posted January 10, 2011 Is this particular person somehow a member of another mailgroup that has been included within the dstribution list? Has this user setup any rules on their account that may not have been configured correctly? I checked the logs and all it shows is the email sent to the store then from the store forwarded to all the mailboxes. Hadn't thought about outlook rules will check that in the morning T
bodminman Posted January 11, 2011 Posted January 11, 2011 (edited) Double check the users Outlook setup: tools- email options - email accounts then view or change exsiting email account if you recieve the same message twice you may have two email addresses in there both identical or one with (1) at the end, delete the second one and apply. Edited January 11, 2011 by bodminman
glennda Posted January 11, 2011 Author Posted January 11, 2011 Double check the users Outlook setup: tools- email options - email accounts then view or change exsiting email account if you recieve the same message twice you may have two email addresses in there both identical or one with (1) at the end, delete the second one and apply. Outlook only lets you have one exchange account setup - just with the ability to add mailboxes I'm going to pop down there and look out the outlook rules in a second
bodminman Posted January 11, 2011 Posted January 11, 2011 Outlook only lets you have one exchange account setup - just with the ability to add mailboxes I'm going to pop down there and look out the outlook rules in a second Sorry the wording wasn't great. I was more wondering if there had been a manual account setup via POP etc aswell as the Exchange account.
glennda Posted January 11, 2011 Author Posted January 11, 2011 Sorry the wording wasn't great. I was more wondering if there had been a manual account setup via POP etc aswell as the Exchange account. Oh right - no all our outlooks are configured automatically using the prf file.
glennda Posted January 13, 2011 Author Posted January 13, 2011 Have only just got around to checking - no there is no dodgy outlook rules setup - I can't see an email accounts which have been forwarded to her but I think it is just something she is going to have to live with until i work out what is causing the issue!
bodminman Posted January 13, 2011 Posted January 13, 2011 Has the account setting on the Exchange server been checked too?
glennda Posted January 13, 2011 Author Posted January 13, 2011 Has the account setting on the Exchange server been checked too? yeah nothing strange with it as far as i can see it seems a bit strange
bodminman Posted January 13, 2011 Posted January 13, 2011 It is a strange one. I had one similar a few months back and that was down to a rule. Deleted that and all was well again. Does this user have access to another PC? Possible worth seeing if the problem follows. Maybe an issue with the client machine. Have you deleted the mail account on the client and then reconfigured it?
glennda Posted January 13, 2011 Author Posted January 13, 2011 It is a strange one. I had one similar a few months back and that was down to a rule. Deleted that and all was well again. Does this user have access to another PC? Possible worth seeing if the problem follows. Maybe an issue with the client machine. Have you deleted the mail account on the client and then reconfigured it? I have just installed windows 7 on the machine with office 2010 - as she happens to be testing it out for us. It's still happening so the problems not with outlook - its server side I think
glennda Posted February 24, 2011 Author Posted February 24, 2011 Yeah still have it - doesn't bother the user she just deletes the other one. Never quite worked it out!
sukh Posted February 24, 2011 Posted February 24, 2011 Hi, Can the user live with this or not? Do you want to try and resolve this or you happy to continue as is? Regards S
glennda Posted February 24, 2011 Author Posted February 24, 2011 Well it needs to be fixed but i'm currently on holiday in thailand and the user is not at work - i'll post back when i'm in next week
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now