Help desk and inventory

[Dos_Box]

Another free tool. It's limited to 2 admins and 100 users, but is worth a look

 

http://downloads-zdnet.com.com/SysAid-Help-Desk-and-Inventory/3000-2651_2-10432310.html

[Netman72]

i was trialling a bit of software called Helpmaster Pro from PRD software. it's not free but you can get a free download to trial: http://www.prd-software.com.au/ it's an Australian company.

 

I haven't looked at buying it direct but i know you can buy it through your ICT reseller. I use NS Optimum but i'm sure most resellers will be able to get hold of it.

[edie209]

Thanks for this dos_box it could be perfect for me, only one admin and the only users would be staff so I think I will download it and give a try.

[MartinDixon]

We've been using trouble ticket at http://www.troubleticketexpress.com/

it's great, flexible enough to be useful but not so complicated to scare users off

tho at present it's mostly used for myself and 2 other techs

[katie.lawe]

Microsoft have relased an Access template that is a helpdesk, it is fully customisable with some knowledge of access databases, I am about to roll it out to my tech staff so will see how it goes, but looks good after trialing it and not got it to fall over yet!

 

http://office.microsoft.com/en-gb/assistance/HA012341591033.aspx

 

Katie Lawe

Network Manager

Beverley High School

[plexer]

I use NS Optimum but i'm sure most resellers will be able to get hold of it.

 

You poor thing.

 

Ben