Polycom IP 500 Soundstation - configuring with Ictalk sip phone system - please help

[fox1977]

Hi there,

 

I am really struggling to get a Polycom IP Soundstation 500 up and running with our IC Talk, asterik based, phone system.

 

We have had a lot of problems getting analogue conference phones configured and working correctly on our system so we decided to take the plunge on a digital conference phone. We went with the IP 500 after reading that it is compatible with most SIP phone systems.

 

As you can imagine, I am struggling to get it configured on our system. I have managed to get into the web based control panel after getting it setup to pick up an IP from DHCP. Here's the settings I have configured so far:

 

Servers >

Outbound proxy >

Address: IP of phone system

Port: 5060

Transport: udp only

 

Server 1 >

Address: IP of phone system

Port: 5060

Transport: udp only

Expires: 60

Register: 1

Retry Timeout: 0

Retry Maximum count: 0

Line Seize Timeout: 30

 

In Line i have set the following up >

Display Name: extension number

Address: Ext number

Auth user id: password for account on phone system

Label: ext number

 

Server 1 >

Address: IP of phone system

Port: 5060

Transport: udp only

 

When I try and ring the extension all I am able to get is an engaged tone as the phone hasn't properly connected upto the phone system.

 

All I have been able to do with the phone system is to make a call to the first extension on the system by dialing the phone switch IP from the phone.

 

Any tips gratefully received!

 

Thanks

[fox1977]

The phone is actually a Soundstation IP 5000 if it makes any difference not the 500

 

Thanks